Behavioral Health Resources | Providers

Resources

All members

Behavioral Health Crisis Care webpage
Behavioral health: For mental health and substance use disorders (PDF)

Includes information about care management and utilization management programs.
Behavioral health resources to discuss with your patients (PDF)
Blue Cross Behavioral Health: Frequently asked questions for providers (PDF)
Depression brochure for members (PDF)
Depression office flyer (PDF)
Depression tip sheet (PDF)

For primary care providers.
Documentation requirements and privacy regulations for services other than ABA (PDF)
LLPs and LMFTs - Frequently asked questions (PDF)
Obtaining, initiating and continuing long-acting medications for behavioral health (PDF)
Outpatient detoxification and follow-up care protocols for treating substance use disorders (PDF)

Behavioral health crisis and specialty services

BCBSM only

Blue Cross Commercial Provider Manuals

See the Provider Manuals page on bcbsm.com to learn how to access our provider manuals.
Requirements for providing behavioral health services to Blue Cross commercial members (PDF)
Spravato^® - Information about requesting authorization

From the Blue Cross Medical Benefit Drugs webpage.
Spravato^®: Purchasing and billing information (PDF)

BCN only

Medicare Plus Blue^SM only

Medicare Plus Blue PPO Provider Manual (PDF)

Telehealth

Telemedicine medical policy

From the Medical Policy Router Search page on bcbsm.com, enter the name of the medical policy in the Policy/Topic Keyword field.
Telehealth for behavioral health providers (PDF)

Clinical program requirements

Adult intensive and child intensive services (PDF)
Feeding and eating disorder partial hospitalization and intensive outpatient programs (PDF)
Opioid treatment programs (PDF)
Partial hospitalization and intensive outpatient programs (PDF)
Residential psychiatric treatment services (PDF)
Residential treatment services for substance use disorders (PDF)
Various behavioral health programs and services (PDF)

Use this document to access links to all requirements documents.
Urgent care and crisis services (PDF)

Support

Member guides

Additional resources

Behavioral health fee schedule is located on our Provider Resources site, which is accessible through Availity Essentials^TM. It’s available by selecting the Member Care menu, then selecting Behavioral Health.
Members can log in to their online member account to find primary care providers or behavioral and mental health specialists.
Help for substance use disorder: Call 1-877-627-1041
National Domestic Violence Hotline: Call 1-800-799-7233 for anonymous, confidential support 24/7.
Suicide and Crisis Lifeline: Call or text 988 lifeline for support 24/7.

Still have questions?

Whether you need help filing a claim or checking your patient's benefits, we can connect you with the right contact.

Behavioral Health Resources for Providers

All members

Behavioral Health Crisis Care webpage

Behavioral health: For mental health and substance use disorders (PDF)

Behavioral health resources to discuss with your patients (PDF)

Blue Cross Behavioral Health: Frequently asked questions for providers (PDF)

Depression brochure for members (PDF)

Depression office flyer (PDF)

Depression tip sheet (PDF)

Documentation requirements and privacy regulations for services other than ABA (PDF)

LLPs and LMFTs - Frequently asked questions (PDF)

Obtaining, initiating and continuing long-acting medications for behavioral health (PDF)

Outpatient detoxification and follow-up care protocols for treating substance use disorders (PDF)

Behavioral health crisis and specialty services

Crisis services (PDF)

Adult intensive services and child intensive services (PDF)

Eating and feeding disorder treatment centers (PDF)

First-episode psychosis program (PDF)

Psychiatric residential treatment (PDF)

BCBSM only

Blue Cross Commercial Provider Manuals

Requirements for providing behavioral health services to Blue Cross commercial members (PDF)

Spravato® - Information about requesting authorization

Spravato®: Purchasing and billing information (PDF)

BCN only

Behavioral Health chapter of the BCN Provider Manual (PDF)

Behavioral health screening tools

Instructions for filling out CMS-1500 form (02/12) (PDF)

Requirements for providing behavioral health services to BCN members (PDF)

Medicare Plus BlueSM only

Medicare Plus Blue PPO Provider Manual (PDF)

Telehealth

Telemedicine medical policy

Telehealth for behavioral health providers (PDF)

Clinical program requirements

Adult intensive and child intensive services (PDF)

Feeding and eating disorder partial hospitalization and intensive outpatient programs (PDF)

Opioid treatment programs (PDF)

Partial hospitalization and intensive outpatient programs (PDF)

Residential psychiatric treatment services (PDF)

Residential treatment services for substance use disorders (PDF)

Various behavioral health programs and services (PDF)

Urgent care and crisis services (PDF)

Support

Blue Cross Well-Being

Blue Cross Virtual Well-Being

Crisis assistance

Self-guided care

Virtual Care by Teladoc Health®

Member guides

Caregiver's guide

Member's guide

Men's guide

Parent's guide

Senior's guide

Women's guide

Additional resources

Other helpful resources

Provider manuals

Pharmacy resources

Still have questions?

Spravato^® - Information about requesting authorization

Spravato^®: Purchasing and billing information (PDF)

Medicare Plus Blue^SM only

Virtual Care by Teladoc Health^®