If you're a provider who needs to contact us about one of our Blue Cross Blue Shield of Michigan, Blue Care Network or our Medicare products, start here.
Find the right contact
Behavioral health services for Blue Cross Blue Shield of Michigan are managed by New Directions.® Medicare Plus BlueSM PPO services are managed by Medicare Plus Blue Behavioral Health.
Our automated interactive voice response system provides claims, benefit and cost-share information. If you need more information, you can transfer to a customer service representative during business hours.
Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103
Customer service is available 8 a.m. to noon and 1 p.m. to 5 p.m. Monday through Friday. The automated system is available anytime.
1-800-762-2382
8:30 a.m. to 6 p.m.
Monday through Friday
Use New Directions' WebPass tool.
1- 800-342-5891
1-877-228-3912
You'll need to use e-referral for Medicare Plus Blue authorization requests.
1-888-803-4960
8 a.m. to noon and 1 to 5 p.m.
Monday through Friday
Fax: 1-866-315-0442
Care Management--Mail Code C355
Blue Care Network
20500 Civic Center Drive
Southfield, MI 48075
Don't have a secured provider portal account yet? Providers who don't have an account can mail a claim to one of the following:
Medicare Plus BlueSM PPO claims
Blue Cross Blue Shield of Michigan
P.O. Box 32593
Detroit, MI 48232-0593
UB-04 claims
Blue Cross Blue Shield of Michigan
P.O. Box 310166
Detroit, MI 48231-0166
Federal Employee Program claims
Blue Cross Blue Shield of Michigan
P.O. Box 312599
Detroit, MI 48231-2599
Blue Cross Complete claims
P.O. Box 7355
London, KY 40742
If you don't have an account yet, you can check claims for BCBSM patients with our automated system. It can also send you a copy of your claim's status. Just keep in mind you'll need to go through the prompts before you're connected to someone.
Note: It can take up to 30 days for a claim to be processed. If you call before 30 days, we may not be able to check your claim through our automated phone system.
Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103
Vision and hearing providers: 1-800-482-4047
When you call:
Federal Employee Program providers and facilities: 1-800-482-3600
Note: The FEP phone system has a different set of prompts than the others.
You can use our automated system to reach a representative to discuss your claim's outcome. Just keep in mind you'll need to go through the prompts before you're connected to someone.
Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103
Vision and hearing providers: 1-800-482-4047
When you call:
Federal Employee Program providers and facilities: 1-800-482-3600
Note: The FEP phone system has a different set of prompts than the others.
1-800-542-0945
EDISupport@bcbsm.com
For a step-by-step guide to Electronic Data Interchange, also known as EDI, read our FAQ on the topic.
To report fraud, waste or abuse, call our hotline:
1-844-786-7392
1-888-650-8136
1-855-232-7640
313-448-4746
P4Phospital@bcbsm.com
1-800-437-3803
8 a.m. to 6 p.m.
Monday through Friday
1-800-788-4863
Submit prior authorization requests electronically through CoverMyMeds.
If you're interested in joining the Physician Group Incentive Program, also known as PGIP, or want more information, email valuepartnerships@bcbsm.com.
You can also talk to your provider consultant.
Check ereferrals.bcbsm.com for detailed prior authorization information.
You can also use these documents for guidance:
Have your NPI, Tax ID or Social Security number ready before calling.
1-800-822-2761
8 a.m. to 4 p.m.
Monday through Friday
Fax: 1-866-900-0250
When you're contracted with us you have access to a provider consultant. You can find yours by selecting your region:
Not sure which region you're in? View our map (PDF)
When you're contracted with us you have access to a provider consultant. You can find yours by selecting your region:
Not sure which region you're in? View our map (PDF).
If you’re an administrative office of a medical care group, you have access to a professional organization consultant. Find yours in our list of physician organization consultants (PDF).
Our automated interactive voice response system provides claims, benefit and cost-share information. If you need more information, you can transfer to a customer service representative during business hours.
Michigan providers
1-800-344-8525
8:30 a.m. to noon and 1 to 5 p.m.
Monday through Friday
The automated system is available anytime.
Vision and hearing
1-800-482-4047
8:30 a.m. to noon and 1 to 5 p.m.
Monday through Friday
The automated system is available anytime.
Providers outside of Michigan
1-800-676-2583
Inquiries for Blue Cross employees only
1-800-344-8525
8:30 a.m. to noon and 1 to 5 p.m.
Monday through Friday
Vision
1-800-482-4047
You can write to us by finding your area code with the relevant mailing address.
Facility and Special Programs
Provider Inquiry — Mail Code 0301
Blue Cross Blue Shield of Michigan
P.O. Box 33248
Detroit, MI 48232-4248
Provider Inquiry
Blue Cross Blue Shield of Michigan
P.O. Box 2227
Detroit, MI 48321-2227
Blue Cross Blue Shield of Michigan
P.O. Box 230589
Grand Rapids, MI 49523-0589
Provider Inquiry
Blue Cross Blue Shield of Michigan
415 S. McClellan Ave.
Marquette, MI 49855
Employee Inquiry
232 S Capitol Ave
L07B
Lansing, MI 48933
Our automated interactive voice response system provides claims, benefit and cost-share information. If you need more information, you can transfer to a customer service representative during business hours.
1-800-249-5103
8:30 a.m. to noon and 1 to 5 p.m.
Monday through Friday
The automated system is available anytime.
1-800-676-2583
1-800-249-5103
8:30 a.m. to noon and 1 to 5 p.m.
Monday through Friday
Vision
1-800-482-4047
You can write to us by matching your area code with the relevant mailing address.
Facility and Special Programs
Provider Inquiry — Mail Code 0301
Blue Cross Blue Shield of Michigan
P.O. Box 33248
Detroit, MI 48232-4248
Provider Inquiry
Blue Cross Blue Shield of Michigan
P.O. Box 2227
Detroit, MI 48321-2227
Blue Cross Blue Shield of Michigan
P.O. Box 230589
Grand Rapids, MI 49523-0589
Provider Inquiry
Blue Cross Blue Shield of Michigan
415 S. McClellan Ave.
Marquette, MI 49855
Employee Inquiry
232 S Capitol Ave
L07B
Lansing, MI 48933
Our automated interactive voice response system provides claims, benefit and cost-share information. If you need more information, you can transfer to a customer service representative during business hours.
Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103
Customer service is available 8 a.m. to noon and 1 p.m. to 5 p.m. Monday through Friday. The automated system is available anytime.
Use e-referral for authorizations for Blue Care Network and BCN AdvantageSM members.
1-800-482-5982
8 a.m. to noon and 1 to 5 p.m.
Monday through Friday
Fax: 1-877-706-1993
1-800-431-1059
8 a.m. to noon and 1 to 5 p.m.
Monday through Friday
Fax: 1-877-706-1993
Care Management--Mail Code C355
Blue Care Network
20500 Civic Center Drive
Southfield, MI 48075
1-877-293-2788
8 a.m. to 5 p.m.
Monday through Friday
Providers who don't have an account yet can mail a claim to one of the following:
Blue Care Network Claims
P.O. Box 68710
Grand Rapids, MI 49516-8710
BCN Advantage Claims
P.O. Box 68753
Grand Rapids, MI 49516-8753
Blue Cross Complete Claims
P.O. Box 7355
London, KY 40742
If you don't have an account yet, you can check claims for with our automated system. It can also send you a copy of your claim's status. Just keep in mind you'll need to go through the prompts before you're connected to someone.
Note: It can take up to 30 days for a claim to be processed. If you call before 30 days, we may not be able to check your claim through our automated phone system.
Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103
Vision and hearing providers: 1-800-482-4047
When you call:
Federal Employee Program providers and facilities: 1-800-482-3600
Note: The FEP phone system has a different set of prompts than the others.
You can use our automated system to reach a representative to discuss your claim's outcome. Just keep in mind you'll need to go through the prompts before you're connected to someone.
Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103
Vision and hearing providers: 1-800-482-4047
When you call:
Federal Employee Program providers and facilities: 1-800-482-3600
Note: The FEP phone system has a different set of prompts than the others.
1-800-542-0945
EDISupport@bcbsm.com
For a step-by-step guide to Electronic Data Interchange, also known as EDI, read our FAQ on the topic.
To report fraud, waste or abuse, call our hotline:
1-844-786-7392
1-888-650-8136
1-855-232-7640
1-800-437-3803
8 a.m. to 6 p.m.
Monday through Friday
1-800-788-4863
Submit prior authorization requests electronically through CoverMyMeds.
Check ereferrals.bcbsm.com for detailed prior authorization information.
You can also use these documents for guidance:
1-800-822-2761
8 a.m. to 4 p.m.
Monday through Friday
Fax: 1-866-900-0250
If you’re a professional provider office, you have access to a provider consultant. You can find yours by selecting your region below.
Not sure which region you're in? View our map (PDF).
If you’re an administrative office of a medical care group, you have access to a professional organization consultant. Find yours in our list of physician organization consultants (PDF).
When you're contracted with us you have access to a provider consultant. You can find yours by selecting your region:
Not sure which region you're in? View our map (PDF)
Our automated interactive voice response system provides claims, benefit and cost-share information. If you need more information, you can transfer to a customer service representative during business hours.
Michigan providers
1-800-344-8525
8 a.m. to 5 p.m.
Monday through Friday
The automated system is available anytime.
Vision and hearing
1-800-482-4047
8 a.m. to 5 p.m.
Monday through Friday
The automated system is available anytime.
Providers outside of Michigan
1-800-676-2583
Inquiries for Blue Cross employees only
1-800-344-8525
8 a.m. to 5 p.m.
Monday through Friday
Vision
1-800-482-4047
You can write to us by finding your ZIP code with the relevant mailing address.
Facility and Special Programs
Provider Inquiry — Mail Code 0301
Blue Cross Blue Shield of Michigan
P.O. Box 33248
Detroit, MI 48232-4248
Provider Inquiry
Blue Cross Blue Shield of Michigan
P.O. Box 2227
Detroit, MI 48321-2227
Blue Cross Blue Shield of Michigan
P.O. Box 230589
Grand Rapids, MI 49523-0589
Provider Inquiry
Blue Cross Blue Shield of Michigan
415 S. McClellan Ave.
Marquette, MI 49855
Employee Inquiry
232 S Capitol Ave
L07B
Lansing, MI 48933
Our automated interactive voice response system provides claims, benefit and cost-share information. If you need more information, you can transfer to a customer service representative during business hours.
1-800-249-5103
8 a.m. to 5 p.m.
Monday through Friday
The automated system is available anytime.
1-800-676-2583
1-800-249-5103
8 a.m. to 5 p.m.
Monday through Friday
Vision
1-800-482-4047
You can write to us by matching your area code with the relevant mailing address.
Facility and Special Programs
Provider Inquiry — Mail Code 0301
Blue Cross Blue Shield of Michigan
P.O. Box 33248
Detroit, MI 48232-4248
Provider Inquiry
Blue Cross Blue Shield of Michigan
P.O. Box 2227
Detroit, MI 48321-2227
Blue Cross Blue Shield of Michigan
P.O. Box 230589
Grand Rapids, MI 49523-0589
Provider Inquiry
Blue Cross Blue Shield of Michigan
415 S. McClellan Ave.
Marquette, MI 49855
Employee Inquiry
232 S Capitol Ave
L07B
Lansing, MI 48933
VSP Provider service: 1-800-615-1883
Blue Vision providers submit claims electronically directly to VSP.
If you're not a Blue Vision provider, send claims to:
VSP
PO Box 385018
Birmingham, AL 35238-0518
Vision providers who can't access their account or need more information can read the Blue Vision Provider Summary Guide (PDF) to learn how to:
• Submit claims, appeals and attachments
• Verify patient eligibility and benefits
• Contact customer service
Heritage Provider service: 1-800-252-2053
Essential Vision providers submit claims through Heritage Vision Plan.
If you're not an Essential Vision provider, send claims to:
Heritage Vision Plans, Inc.
Attention: Claim Processing
One Woodward Avenue, Suite 2020
Detroit, MI 48226
Dental providers should log in to their secured portal to contact someone for questions about care, payment and claims.
Dental providers who can't able to access their account can read the Dental Summary Guide (PDF) to learn how to:
To use the document, you'll need to know if your patient has a Medicare Advantage plan, Federal Employee Program plan or a commercial plan.
If you need additional guidance, read the Dentaquest Dental Manual (PDF).
1-888-826-8152
8 a.m. to 7 p.m.
Monday through Friday
Automated information is available anytime.
1-844-876-7917
8 a.m. to 7 p.m.
Monday through Friday
Automated information is available anytime.
1-855-504-2583
8:30 a.m. to 4:30 p.m.
Monday through Friday
Automated information is available anytime.