Help is here with these convenient, affordable options
Crisis assistance: If your situation requires immediate assistance to prevent death or serious harm to yourself or others, seek help at your nearest emergency room or call or text the Suicide and Crisis Lifeline at 988, 24 hours a day, 7 days a week.
Michigan-based crisis care: We have in-person options in many locations as well as virtual options throughout the state. Learn more about our crisis centers.
Phone + online support
Help is available online and by phone. Review your benefit plan details to learn more about your behavioral health coverage.
Help for substance use disorder
Drinking and drug use — including legal drugs and medications — has increased since the pandemic began.
If you think you or a loved one may need support, help is just a phone call away. Call 1-877-627-1041 to find a behavioral health specialist or treatment center, depending on your needs.
Virtual Care by Teladoc Health®
Save yourself a commute and have a virtual therapy session from anywhere in the U.S. With Virtual Care you can:
- See a licensed therapist or U.S. board-certified psychiatrist
- Browse provider profiles and credentials
- Get care for your adult family members and children ages 13 and up
Costs can vary, so check your coverage before you sign up.
More therapists available online
Your Blue Cross member account can show you specialists who take your plan and offer virtual mental health services. You can narrow your search even more to see those who meet your preferences, like specialists who:
- Offer online therapy or counseling
- Speak your language
- Treat adults, kids or adolescents
- Have quality designations
In-person support
More comfortable talking in-person than online? Log in to your member account to find behavioral and mental health specialists near you who take your plan. Just log in, scroll to the Doctors and Hospitals section and choose Find Care.
Sessions for adults, kids and adolescents
Call us to get matched with an expert based on their years of experience, location, languages spoken, credentials and quality designations.
We can help you find the right specialist for you or your family:
- Blue Cross PPO: 1-800-762-2382
- Blue Care Network HMO: 1-800-482-5982
- Medicare Plus Blue PPO: 1-888-803-4960
- Blue Care Network Advantage HMO: 1-800-431-1059
Not sure which plan you have? Check your member ID card or log in to your online account.
Mental Health Self-Guided Support
Your Blue Cross benefits may include access to Mental Health Self-Guided Support. This digital platform has a diverse network of qualified therapists, psychologists and psychiatrists ready to help. You choose a provider that's right for you and set up virtual sessions from your phone or computer.
Online therapists can help with:
- Anxiety, stress, feeling overwhelmed
- Negative thought patterns
- Depression
- Relationship conflicts
- Marriage and relationship issues
- Trauma and PTSD
- Medication management — psychiatry only
Appointments are available 7 days a week. All care is 100% confidential.
Two ways to access Mental Health Self-Guided Support
Download the Teladoc Health app and set up an account on your mobile device, or use your Blue Cross member account to access Virtual Care on mobile or desktop. If Mental Health Self-Guided Support isn't listed in your online account, check your health plan to see if it's part of your covered benefits.
Use the Teladoc Health app on your mobile device
Download the Teladoc Health app and create an account. The app connects securely and is available at no cost for most Apple and Android devices through the Apple App Store® and Google Play™.
Connect with your Blue Cross online account
You can access Mental Health directly through your Blue Cross online member account. Simply log in to start using your health plan's Mental Health Self-Guided Support benefits.
Need an online account?
Enjoy the convenience of having a Blue Cross Blue Shield of Michigan online account. It only takes a few minutes to set up with your member ID. Register your online account
Primary care provider
If you're looking for an easy way to connect with a mental health professional, make an appointment with your primary care provider for a list of references. They may have other behavioral or mental health options for you to try as well
A trusted advisor
Your primary care provider is a great resource for guidance on behavioral health options.
Your provider can offer:
- Referrals to behavioral health professionals
- Treatment options for substance use disorder
- Recommendations for a healthy lifestyle
If your child needs behavioral health support, reaching out to their pediatrician or family doctor can help. They know your child’s health history and can refer you to a specialist if needed.
Don’t have a primary care provider or pediatrician? Your Blue Cross member account is a good place to start. When you log in, you can get a list of doctors who accept your plan.
Crisis assistance
When you're feeling overwhelmed, we have support the you need to help you think and feel better. Help is just a phone call away and you are not alone.
Support for when you're in crisis
If you're having thoughts of harming yourself or others, or are a victim of abuse, please seek help at your nearest emergency room or call:
Suicide and Crisis Lifeline
Call or text 988 lifeline for support 24/7.
National Domestic Violence Hotline
Call 1-800-799-7233 for anonymous, confidential support 24/7.
Michigan-based crisis care
We also have in-person crisis care options in many locations throughout the state.
Employee Assistance Program, or EAP
Many employers offer no-cost and confidential short-term counseling, education and support resources for stress, grief and relationship struggles.
Check with your employer to see if they offer an EAP.
Get tips on living a balanced life, hear from Blue Cross Blue Shield of Michigan members and see your options for care.
You've got the most important job in the world. Let us help you through it.
See parent's guide
Good health unites all of us. Get tips for a strong mind-body connection.
See member's guide
Finding a balance of caring for yourself while caring for others isn't an easy task. We can help.
See caregiver's guideThe National Suicide Prevention Lifeline is an independent company, not affiliated with Blue Cross Blue Shield of Michigan. New Directions is an independent company that provides behavioral health services for Blue Cross Blue Shield of Michigan. Amazon, Alexa, and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Google and Google Home are trademarks of Google LLC. Teladoc Health® is an independent company that provides Virtual Care Solutions for Blue Cross Blue Shield of Michigan and Blue Care Network.
The information contained on this webpage is for educational purposes only. Nothing on this webpage is intended to be, nor should be used as or relied upon as, professional medical advice. Nothing contained on this webpage is intended to be used for medical diagnosis or treatment. For medical advice, or to receive medical diagnosis or treatment, consult with your health care provider.
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