Help is here with these convenient, affordable options
Crisis assistance: If your situation requires immediate assistance to prevent death or serious harm to yourself or others, please seek help at your nearest emergency room or call 911. The National Suicide Prevention Lifeline is also available 24/7 for support: 1-800-273-8255.
Phone + online support
Because your mind is racing and it’s 3 A.M. Because the kids are finally asleep, and you feel overwhelmed. Because you haven’t had a second all day — all week, all year — and now, it’s time. Whether you’re feeling off, or putting it off, Blue Cross Blue Shield of Michigan is here for you.
Talk to a professional by phone, 24/7
A team of caring professionals is standing by and ready to help. If you need to talk, call this hotline anytime, day or night: 1-833-848-1764. It’s operated by one of our behavioral health partners, New Directions.
This option is at no cost to you. We’ve made it available to all our members during the COVID-19 pandemic.
Help for substance use disorder
Drinking and drug use — including legal drugs and medications — has increased since the pandemic began. If you think you or a loved one may need support, please call one of these numbers. We can help you find a behavioral health specialist or treatment center, depending on your needs.
- Blue Cross PPO, answered by New Directions: 1-877-627-1041
- Blue Care Network HMO: 1-800-482-5982
- Medicare Plus Blue PPO: 1-888-803-4960
- Blue Care Network Advantage HMO: 1-800-431-1059
You can see which plan you have on your Blue Cross ID card.
Online therapy with Blue Cross Online Visits℠
You can save yourself a commute and have a teletherapy session from the comfort of your home. All you need is a little time and a smartphone or computer. You can:
- See a therapist or U.S. board-certified psychiatrist
- Have a face-to-face, online visit from anywhere
- Browse profiles, credentials and patient reviews
- Get care for your whole family, children included
Costs can vary, so check your coverage before you sign up. Simply log in to your Blue Cross Blue Shield of Michigan account and search “online visits” from the What’s Covered tab. Or, see how your member account can help you find other therapists who offer online support. Keep scrolling to learn more.
Ready to sign up for Blue Cross Online Visits? Enter your Enrollee ID when you sign up, so your coverage applies correctly. You can find it on the front of your Blue Cross ID card.
More therapists available online
Your Blue Cross member account can show you specialists who take your plan and offer telehealth services, like virtual counseling. You can narrow your search even more to see those who meet your preferences, like specialists who:
- Offer online therapy
- Speak your language
- Treat adults, kids or adolescents
- Have quality designations
In-person support
Meet in person with a behavioral health professional.
Sessions for adults, kids and adolescents
When you give us a call, we can match you with a specialist based on things like years of experience, location, languages spoken, credentials and quality designations.
We can help you find the right specialist for you or your family:
- Blue Cross PPO: 1-800-762-2382
- Blue Care Network HMO: 1-800-482-5982
- Medicare Plus Blue PPO: 1-888-803-4960
- Blue Care Network Advantage HMO: 1-800-431-1059
Not sure which plan you have? Check your Blue Cross ID card.
You can also log in to your Blue Cross member account.
Access your Blue Cross Blue Shield of Michigan account anytime to see behavioral and mental health specialists who take your plan. Just log in, scroll down to the Doctors and Hospitals section and choose Find Care. Then, select Doctors by Specialty, type Behavioral Health and search. You can narrow your results from there to find a specialist who meets your needs.
Self-guided care
No-cost options for you and your family
Access on-demand content and learn at your own pace.
Blue Cross Blue Shield of Michigan has no-cost tips, activities and programs to help with daily stressors and lifestyle changes.
If you have an Amazon Alexa or Google Home device, you can access our MIBlue skill, pronounced "My Blue," for on-demand support. Just say:
- “Alexa, ask MIBlue for mental health tips”; or
- “Hey Google, ask MIBlue for a meditation session.”
You can also explore these programs:
Primary care physician
Your partner in seeking behavioral health care
Make an appointment with your primary care physician.
If you're looking for an easy way to connect with a mental health professional, make an appointment with your PCP for a list of references. They may have other behavioral or mental health options for you to try as well.
Your PCP can offer:
- Referrals to behavioral health professionals
- Treatment options for substance use disorder
- Recommendations for a healthy lifestyle
If your child may need behavioral health support, reaching out to their pediatrician or family doctor can help. They know your child’s health history and can refer you to a specialist if needed.
Don’t have a PCP or pediatrician? Your Blue Cross Blue Shield of Michigan account is a good place to start. When you log in, you can get a list of doctors who accept your plan.
Employer Assistance Program, or EAP
Many employers offer no-cost and confidential short-term counseling, education and support resources for stress, grief and relationship struggles.
Check with your employer to see if they offer an EAP.
Mental health guidance for members
Get tips on living a balanced life, hear from Blue Cross Blue Shield of Michigan members and see your options for care.
All members
Good health unites all of us. Get tips for a strong mind-body connection.
See all members' guide
Parents
You've got the most important job in the world. Let us help you through it.
See parents' guide
The National Suicide Prevention Lifeline is an independent company, not affiliated with Blue Cross Blue Shield of Michigan. New Directions is an independent company that provides behavioral health services for Blue Cross Blue Shield of Michigan. Amazon, Alexa, and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Google and Google Home are trademarks of Google LLC. WebMD Health Services is an independent company supporting Blue Cross Blue Shield of Michigan and Blue Care Network members by providing health and well-being services. Livongo Health Inc. is an independent company contracted by Blue Cross Blue Shield of Michigan and Blue Care Network to provide behavioral health services to their members.
The information contained on this webpage is for educational purposes only. Nothing on this webpage is intended to be, nor should be used as or relied upon as, professional medical advice. Nothing contained on this webpage is intended to be used for medical diagnosis or treatment. For medical advice, or to receive medical diagnosis or treatment, consult with your health care provider.