Virtual care

With Virtual Care by Teladoc Health®, formerly Blue Cross Online Visits℠, members can visit with a board-certified doctor or mental health expert online from anywhere in the U.S.

A woman attends a virtual care appointment on her mobile device
A mom and dad sit with their young child during a virtual appointment

Convenient care, wherever you are

Virtual Care by Teladoc Health® gives you remote access to a network of U.S. board-certified doctors, psychiatrists and licensed therapists all from your smartphone, tablet or computer. 

Medical care

  • For minor illnesses such as colds, sore throats, urinary tract infections and pink eye when your primary care provider isn’t available
  • No appointment needed
  • Average wait time is 10 minutes or less 
  • Pay the same as or less than an in-person office visit

Mental health care

  • Appointments required for mental health care 
  • Evening and weekend appointments available
  • If you need immediate care, your Blue Cross Blue Shield of Michigan or Blue Care Network plan has other mental health options.

Remember to coordinate all your care with your primary care provider and follow up with them after receiving care.

Virtual Care medical care highlights


Same as your office visit copay or less, based on your individual plan benefit

Average wait time

10 minutes


Online or mobile

Two ways to access Virtual Care

Download the Teladoc Health app and set up an account on your mobile device, or use your Blue Cross member account to access Virtual Care on mobile or desktop. 

Use the Teladoc Health app on your mobile device

Download the Teladoc Health app and create an account. The app connects securely and is available at no cost for most Apple and Android devices through the Apple App Store® and Google Play™.

Apple app store Google Play store

Connect through your Blue Cross online account

You can access Virtual Care directly through your Blue Cross online member account. Simply log in to start using your health plan's Virtual Care benefits.

Need an online account?

Enjoy the convenience of having a Blue Cross Blue Shield of Michigan online account. Use your member ID and set up your account in minutes. Set up your online account

A woman sitting in front of a laptop on a virtual call

Please note: You should not use Virtual Care for medical emergencies.

The information contained on this webpage is for educational purposes only. Nothing on this webpage is intended to be, nor should be used as or relied upon as, professional medical advice. Nothing contained on this webpage is intended to be used for medical diagnosis or treatment. For medical advice, or to receive medical diagnosis or treatment, consult with your primary care provider.

Teladoc Health® is an independent company that provides Virtual Care Solutions for Blue Cross Blue Shield of Michigan and Blue Care Network.

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