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Providing technical assistance for agent portal login and tools.
Agent Portal
Phone: 1-877-258-3932
Supporting login help and general questions for our secured agent portal Monday through Friday, 8 a.m. to 8 p.m. ET
eMCS | Blue Care Network
Phone: 1-800-970-6684
Supporting group inquiries Monday through Thursday, 8:30 a.m. to 5 p.m. ET, and Friday, 9:30 a.m. to 5 p.m. ET
eMVP
Phone: 1-866-676-4858
Supporting online navigation and enrollment processing assistance Monday through Friday, 8 a.m. to 4:30 p.m. ET
Rate Ease
Email: rateease@bcbsm.com
Supporting small group underwriting Monday through Friday, 8 a.m. to 4 p.m. ET
Providing support for agent functions and commissions.
Contracting Team
Email: agentcontracts@bcbsm.com
Supporting onboarding, letters of record, status processing, payable and demographic changes.
Group Specialty Benefits
Email: GSB_Commissions@groupspecialtybenefits.com
Phone: 1-888-262-0930
Supporting agent services, including commissions, related to group specialty benefits (life, disability, critical illness and accident insurance) offered through Dearborn Life Insurance Company in cooperation with Blue Cross Blue Shield of Michigan.
Inquiry Unit
Email: AgentAdminGroupDASTInquiry@bcbsm.com
Supporting agent commissions.
Providing education, advocacy and process support to agent partners.
Agent Relations
Email: bcbsmagentrelations@bcbsm.com
Providing select group agents with sales and servicing support from independent companies.
Service Area
Grand Rapids
Kalamazoo
Traverse City
Nexben
1430 Monroe Ave NW, Ste. 180
Grand Rapids, MI 49505
Phone: 1-800-748-0368
Fax: 1-877-329-2844
Keith Huckaby, President
Tammy Deur, Principal of Agency
Service Area
Metro Detroit
Action Benefits
25800 Northwestern Hwy, Ste. 600
Southfield, MI 48075
Phone: 248-356-8585
Fax: 248-356-8589
Karl Albrecht, CEBS, President
Lori Lockhart, Chief Information and Operations Officer
Bruce Udvari, Executive Director, Operations
Deanne Wehrmann, Executive Director, Customer Engagement
Providing new customer quotes and information to group agents and brokers.
Southeast MI Business Team
Contact: Danielle Taylor
Phone: 313-448-7858
Email: dtaylor3@bcbsm.com
West MI Business Team
Contact: Carrie Caverly
Phone: 616-389-2231
Email: ccaverly@bcbsm.com
Auto National and Key Accounts
Contact: Keith Carter
Phone: 313-448-7168
Email: kcarter@bcbsm.com
Providing support for individual agent activities excluding commissions.
Individual Business Unit
Contact: Judy Wirth
Phone: 517-648-6532
Email: jwirth@bcbsm.com
BCBSM Phone: 1-800-788-7334
BCN Phone: 1-855-269-9888
Mailing Address:
Blue Cross Blue Shield of Michigan
Mail Code 1402
600 East Lafayette
Detroit, MI 48226
Providing fraud reporting and information on compliance.
Anti-Fraud Hotline
Phone: 1-800-482-3787
HIPAA Compliance
Phone: 313-225-9000
Providing information and assistance for new agent training and onboarding.
Sales and Development
Email: salesanddevelopment@bcbsm.com