For Agents: Contact Us

Want to jump to a specific contact group?

For TTY users, reach any number listed here by dialing 711.

Technical Support

Providing technical assistance for agent portal login and tools.

Agent Portal
Phone: 1-877-258-3932

Supporting login help and general questions for our secured agent portal Monday through Friday, 8 a.m. to 8 p.m. ET

eMCS | Blue Care Network
Phone: 1-800-970-6684

Supporting group inquiries Monday through Thursday, 8:30 a.m. to 5 p.m. ET, and Friday, 9:30 a.m. to 5 p.m. ET

Phone: 1-866-676-4858

Supporting online navigation and enrollment processing assistance Monday through Friday, 8 a.m. to 4:30 p.m. ET

Rate Ease

Supporting small group underwriting Monday through Friday, 8 a.m. to 4 p.m. ET

Agent Administration

Providing support for agent functions and commissions.

Contracting Team

Supporting onboarding, letters of record, status processing, payable and demographic changes.

Group Specialty Benefits
Phone: 1-888-262-0930

Supporting agent services, including commissions, related to group specialty benefits (life, disability, critical illness and accident insurance) offered through Dearborn Life Insurance Company in cooperation with Blue Cross Blue Shield of Michigan.

Inquiry Unit

Supporting agent commissions.

Agent Relations

Providing education, advocacy and process support to agent partners.

Agent Relations

General Agencies

Providing select group agents with sales and servicing support from independent companies.

Service Area
Grand Rapids
Traverse City


1430 Monroe Ave NW, Ste. 180
Grand Rapids, MI 49505
Phone: 1-800-748-0368
Fax: 1-877-329-2844

Nexben contact
Tammy Deur 
Phone: 1-800-748-0368

Service Area
Metro Detroit

Action Benefits
25800 Northwestern Hwy, Ste. 600
Southfield, MI 48075
Phone: 248-356-8585
Fax: 248-356-8589

Action Benefits contact
Lori Lockhart
Phone: 1-866-501-8727


Group Sales

Providing new customer quotes and information to group agents and brokers.

Southeast MI Business Team
Contact: Danielle Taylor
Phone: 313-448-7858

West MI Business Team
Contact: Carrie Caverly
Phone: 616-389-2231

Auto National and Key Accounts
Contact: Keith Carter
Phone: 313-448-7168

Small Group Sales
Nexben contact: Tammy Deur
Phone: 1-800-748-0368

Action Benefits contact: Lori Lockhart
Phone: 1-866-501-8727

Individual Sales

Providing support for individual agent activities excluding commissions.

Individual Business Unit
Contact: Judy Wirth
Phone: 517-648-6532

BCBSM Phone: 1-800-788-7334
BCN Phone: 1-855-269-9888

Mailing Address:
Blue Cross Blue Shield of Michigan
Mail Code 1402
600 East Lafayette
Detroit, MI 48226

Reporting and Compliance

Providing fraud reporting and information on compliance.

Anti-Fraud Hotline
Phone: 1-800-482-3787

HIPAA Compliance
Phone: 313-225-9000

Become an Agent

Providing information and assistance for new agent training and onboarding.

Sales and Development