For Agents: Contact Us
For TTY users, reach any number listed here by dialing 711.
Providing technical assistance for agent portal login and tools.
Supporting login help and general questions for our secured agent portal Monday through Friday, 8 a.m. to 8 p.m. ET
eMCS | Blue Care Network
Supporting group inquiries Monday through Thursday, 8:30 a.m. to 5 p.m. ET, and Friday, 9:30 a.m. to 5 p.m. ET
Supporting online navigation and enrollment processing assistance Monday through Friday, 8 a.m. to 4:30 p.m. ET
Supporting small group underwriting Monday through Friday, 8 a.m. to 4 p.m. ET
Providing support for agent functions and commissions.
Supporting onboarding, letters of record, status processing, payable and demographic changes.
Group Specialty Benefits
Supporting agent services, including commissions, related to group specialty benefits (life, disability, critical illness and accident insurance) offered through Dearborn Life Insurance Company in cooperation with Blue Cross Blue Shield of Michigan.
Providing education, advocacy and process support to agent partners.
Providing select group agents with sales and servicing support from independent companies.
1430 Monroe Ave NW, Ste. 180
Grand Rapids, MI 49505
Keith Huckaby, President
Tammy Deur, Principal of Agency
25800 Northwestern Hwy, Ste. 600
Southfield, MI 48075
Karl Albrecht, CEBS, President
Lori Lockhart, Chief Information and Operations Officer
Bruce Udvari, Executive Director, Operations
Deanne Wehrmann, Executive Director, Customer Engagement
Providing new customer quotes and information to group agents and brokers.
Providing support for individual agent activities excluding commissions.
Individual Business Unit
Contact: Judy Wirth
BCBSM Phone: 1-800-788-7334
BCN Phone: 1-855-269-9888
Blue Cross Blue Shield of Michigan
Mail Code 1402
600 East Lafayette
Detroit, MI 48226
Providing fraud reporting and information on compliance.
Providing information and assistance for new agent training and onboarding.