For Agents: Contact Us
For TTY users, reach any number listed here by dialing 711.
Providing technical assistance for agent portal login and tools.
Agent Portal
Phone: 1-877-258-3932
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Supporting login help and general questions for our secured agent portal Monday through Friday, 8 a.m. to 8 p.m. ET
eMCS | Blue Care Network
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Phone: 1-800-970-6684
Supporting group inquiries Monday through Thursday, 8:30 a.m. to 5 p.m. ET, and Friday, 9:30 a.m. to 5 p.m. ET
eMVP
Phone: 1-866-676-4858
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Supporting online navigation and enrollment processing assistance Monday through Friday, 8 a.m. to 4:30 p.m. ET
Rate Ease
Email: rateease@bcbsm.com
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Supporting small group underwriting Monday through Friday, 8 a.m. to 4 p.m. ET
Providing support for agent functions and commissions.
Contracting Team
Email: agentcontracts@bcbsm.com
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Supporting onboarding, letters of record, status processing, payable and demographic changes.
Group Specialty Benefits
Email: GSB_Commissions@groupspecialtybenefits.com
Phone: 1-888-262-0930
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Supporting agent services, including commissions, related to group specialty benefits (life, disability, critical illness and accident insurance) offered through Dearborn Life Insurance Company in cooperation with Blue Cross Blue Shield of Michigan.
Inquiry Unit
Email: AgentAdminGroupDASTInquiry@bcbsm.com
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Supporting agent commissions.
Providing education, advocacy and process support to agent partners.
Agent Relations
Email: bcbsmagentrelations@bcbsm.com
Providing select group agents with sales and servicing support from independent companies.
Service Area
Grand Rapids
Kalamazoo
Traverse City
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Nexben
1430 Monroe Ave NW, Ste. 180
Grand Rapids, MI 49505
Phone: 1-800-748-0368
Fax: 1-877-329-2844
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Keith Huckaby, President
Tammy Deur, Principal of Agency
Service Area
Metro Detroit
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Action Benefits
25800 Northwestern Hwy, Ste. 600
Southfield, MI 48075
Phone: 248-356-8585
Fax: 248-356-8589
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Karl Albrecht, CEBS, President
Lori Lockhart, Chief Information and Operations Officer
Bruce Udvari, Executive Director, Operations
Deanne Wehrmann, Executive Director, Customer Engagement
Providing new customer quotes and information to group agents and brokers.
Southeast MI Business Team
Contact: Danielle Taylor
Phone: 313-448-7858
Email: dtaylor3@bcbsm.com
Auto National and Key Accounts
Contact: Keith Carter
Phone: 313-448-7168
Email: kcarter@bcbsm.com
West MI Business Team
Contact: Carrie Caverly
Phone: 616-389-2231
Email: ccaverly@bcbsm.com
Providing support for individual agent activities excluding commissions.
Individual Business Unit
Contact: Judy Wirth
Phone: 517-648-6532
Email: jwirth@bcbsm.com
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BCBSM Phone: 1-800-788-7334
BCN Phone: 1-855-269-9888
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Mailing Address:
Blue Cross Blue Shield of Michigan
Mail Code 1402
600 East Lafayette
Detroit, MI 48226
Providing fraud reporting and information on compliance.
Anti-Fraud Hotline
Phone: 1-800-482-3787
HIPAA Compliance
Phone: 313-225-9000
Providing information and assistance for new agent training and onboarding.
Sales and Development
Email: salesanddevelopment@bcbsm.com