This page discusses our nondiscrimination policy. It also provides relevant contact information if you want to file a civil rights complaint.
Blue Cross Blue Shield of Michigan and Blue Care Network comply with federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
Blue Cross Blue Shield of Michigan and Blue Care Network provide free auxiliary aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and information in other formats. We also provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
If you need these services, call the customer service number on the back of your member ID card. If you aren’t already a member, call 1-877-469-2583 or, if you’re 65 or older, call 1-888-563-3307, TTY: 711.
If you believe that Blue Cross Blue Shield of Michigan or Blue Care Network has failed to provide services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance in person, by mail, fax or email:
If you need help filing a grievance, the Office of Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health & Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal website, or by mail, phone or email at:
Complaint forms are available on the U.S. Department of Health & Human Services Office for Civil Rights website.
Privacy issues: To report a concern or if you think your protected health information has been compromised, please call us at 1-800-552-8278 or email us. Don't include any protected health information in your email.
Other issues: For customer service, call the number on the back of your member ID card.