Provider Manuals

Our manuals can help you with billing, patient benefits, eligibility and other insurance topics.

How to access

All provider manuals can be found on our provider portal:

  1. Log in at availity.com*
  2. Select Payer Spaces in the top navigation
  3. Select the BCBSM and BCN logo
  4. Select the Resources tab
  5. Select Provider Manuals
  6. Select the manual you need:
    • Blue Cross Blue Shield of Michigan commercial plans, including PPO
    • Medicare Plus BlueSM PPO
    • Blue Care Network commercial and BCN AdvantageSM  including HMO and HMO-POS
    • Blue Cross Complete (Medicaid)

Publicly available manuals

These manuals are available without logging in to the provider portal.

Still have questions?

Whether you need help filing a claim or checking your patient's benefits, we can connect you with the right contact.
Contact us