Durable medical equipment, diabetic supplies, prosthetics and orthotics

Northwood and J&B Medical Supply

Blue Cross has contracted with Northwood, Inc., to be its network and manage durable medical equipment, prosthetics and orthotics (to include diabetic shoes and inserts). J&B Medical Supply has been contracted to manage diabetic supplies. Northwood processes claims for durable medical equipment, prosthetics and orthotics obtained through its contracted provider network for members residing in Michigan (items shipped to Michigan residences or picked up from a retail store in Michigan).

Northwood will reimburse its network providers in accordance with the applicable fee schedule. Providers not contracted with Northwood (but servicing a Michigan residing member) will continue to bill claims to Blue Cross directly. Out-of-network claims for Medicare Plus Blue PPO members will be reimbursed using the Medicare fee schedule with the potential for higher out-of-network cost-sharing to be applied. Claims for members residing outside of Michigan continue to be billed through BlueCard.

Note: To identify a contracted DME supplier, contact Northwood at 1-800-393-6432 between 8:30 a.m. and 5 p.m., Monday through Friday. The contracted DME supplier submits the request to Northwood for review via the online provider portal.

Note: For diabetic supplies (except diabetic shoes and inserts), contact J&B Medical Supply at 1-888-896-6233 between 8 a.m. and 5 p.m., Monday through Friday.

DME benefits

All Medicare Plus Blue plans include coverage for DME/P&O, medical supplies and Part B drugs that are covered under Original Medicare.