BCN Virtual Primary CareSM HMO

Blue Care Network is working with Doctor On Demand by Included Health® to offer your employees more options with no- or low-cost virtual access to comprehensive primary, urgent and behavioral health care.

Why virtual primary care?

Attract and retain a workforce that wants an employer who understands their needs
Help them stay healthier, recover from illness faster and use fewer sick days
Make it easier for your employees to access the care they need at a lower cost

How this plan works

Employees today are putting more consideration into the benefits offered by prospective employers. Available to the fully insured, BCN Virtual Primary Care HMO offers your employees convenient access to high-quality, low-cost health care. They’ll enjoy:

  • Fully coordinated virtual primary care through the Doctor On Demand care team and app
  • Convenient access to visit summaries, upcoming appointments, medical records and prescriptions*
  • Ability to research and choose a virtual primary care provider that fits their needs
  • One free primary care kit so they can share key vitals with their provider during virtual visits
  • Complete care coordination and support to better manage chronic conditions, such as diabetes
  • Convenient access to behavioral health care services matched to their needs and lifestyle
  • Referrals to in-person care and top-performing BCN-participating specialists when needed
  • 24/7 access to virtual urgent care in less than 10 minutes anytime, anywhere in the U.S.
  • In-app messaging or calls when they have a question or need a prescription refilled

Members under 18 must select an in-person BCN-participating primary care provider for their primary care. They’ll still have access to virtual services, such as urgent care and behavioral health care through Doctor On Demand.

BCN Virtual Primary Care HMO must be offered with another traditional HMO plan — including PCP Focus and excluding Healthy Blue LivingSM HMO and Healthy Blue Living HMO BasicSM — a point-of-service plan or a Blue Cross Blue Shield of Michigan PPO health plan.

The clinical team

Doctor On Demand by Included Health’s providers aren’t just any doctors — they’re U.S. board-certified doctors that come from a variety of backgrounds and specialties. They have:

  • More than 15 years experience and extensive training in virtual care
  • Expertise in internal medicine, family medicine and emergency medicine
  • An average patient rating of 4.9 of 5 stars

Your employees will also benefit from convenient access to a variety of behavioral health providers, such as psychiatrists, psychologists and master’s level therapists.

Ready to get started?

We’ll help you determine if this solution is right for you.

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Downloadable resources

Use these toolkits to educate your employees on how to get the most out of their health plan.

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Virtual Primary Care

Help your employees navigate their virtual primary care health plan.

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Using an online account

Help your employees learn how to manage their online account at

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Open enrollment resources

Help your employees understand HMO and PPO plans.

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Patient consulting with behavioral health specialist
Behavioral health resources

Guide your employees to the right care during times of need.

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Resources to share with your employees

Browse brochures, videos and posters designed to help your employees get the most out of their Blue Cross coverage.

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Still have questions?

We can help you find the right solution for your business’ unique needs.

Doctor On Demand by Included Health is provided by Included Health, Inc., which is an independent company contracted by Blue Care Network to provide acute care, behavioral health care services and primary care services to BCN members.

*Doctor On Demand providers are unable to write prescriptions for controlled substances.