Provider Inquiry Automated Response System

Physicians and professionals: 1-800-344-8525
Hospitals and facilities: 1-800-249-5103
Vision and hearing providers: 1-800-482-4047
Federal Employee Program: 1-800-482-3600
Note: Claim status is not available in the FEP automated system.

Providers who know they are calling on a Medicare Advantage contract may also call 1-866-309-1719.

State your reason for calling, such as claim status, eligibility, office visit or fee schedule.

The system may ask whether the member has a Blue Cross Blue Shield of Michigan or Blue Care Network ID card and whether services were provided in Michigan. For non-Michigan Blue Plan members, or if unsure, call the number on the member ID card or 1-800-676-2583.

Required for claim status or sensitive benefit details. Use the NPI, Facility Code or Blue Cross/BCN PIN. For claim status, the identifier must match the one used to bill the claim.

Eligibility, contractual benefits and customer service transfers are available without authentication.

• Speak or key in the contract number: Nine digits without the alpha prefix. If it begins with M or R, key only the eight digits after the letter.
• Date of birth: MM/DD/YYYY
• First name
• Member ZIP code
• Date of service and charged amount for claim status requests only

The contract number determines where the call will be transferred. If multiple contracts apply, you will be asked which one to discuss.

Receive a dated copy of benefit, eligibility or claim information via fax or email.

• Fax: Provide a fax number.
• Email: Complete a one-time setup to link an email address to a phone number. If setup does not work, ask an agent to submit an inquiry. 
  Note: Hard copies are not available for BCN.