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Utilization and Care Management
Utilization Management
We work with network providers to ensure that you're getting high quality care and service as quickly as possible. This is called utilization management, which includes referral management, prior authorization, inpatient services management and behavioral health services.
Care Management
You may be eligible to receive help with your complex health issues. To self-refer and find out if you’re eligible for care management, call the Customer Service number on the back of your Blue Cross ID card. Find out more about care management.
More Information
Questions?
Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-552-8278 or email us. Don't include any protected health information in your email.
Other issues: For customer service, call the number on the back of your member ID card.