Update: Walk-in centers will permanently close on January 15, 2021.


Walk-In Centers

We temporarily closed our walk-in centers to reduce the spread of COVID-19 in our communities. But we’re permanently closing them on January 15, 2021.

Six walk-in center locations will continue to have payment drop-boxes available Monday through Friday, 8:30 a.m. to 5 p.m., until January 14, 2021:

  • Grand Rapids — Cascade Center 
  • Grand Rapids — Steketee's Building 
  • Detroit — Whitmer Building
  • Lansing — South Capitol Avenue Building 
  • Marquette — Marquette Center
  • Southfield — BCN Commons

You can use one of those locations to pay your bill through January 14, 2021. We accept checks, cashier checks and money orders. You should include your payment coupon, too.

What happens after the walk-in centers close?

We’re still here for you. You can get support in the following ways:

  • For account info and to find a doctor
  • For general questions
    • Call us at the number listed on the back on your Blue Cross ID card.
Blue Care Network - The Commons
20500 Civic Center Drive
Southfield, MI 48076
Service center and corporate headquarters. Hours: 9 a.m. to 5 p.m., Monday through Friday
Directions
Detroit - Richard E. Whitmer Building Customer Service Center
500 E. Lafayette Blvd.
Detroit, MI 48226
Hours: 9 a.m. to 5 p.m., Monday through Friday.
Directions
Grand Rapids - Cascade Customer Service Center
611 Cascade W. Pkwy. SE
Grand Rapids, MI 49546
Hours: 9 a.m. to 5 p.m., Monday through Friday, closed for lunch between noon and 1:10 p.m.
Directions
Grand Rapids - Steketee's Building
86 Monroe Center NW
Grand Rapids, MI 49503
Hours: 9 a.m. to 5 p.m., Monday through Friday, closed for lunch between noon and 1:10 p.m.
Directions
Lansing - South Capitol Avenue Building
232 S. Capitol Ave.
Lansing, MI 48933
Hours: 9 a.m. to 5 p.m., Monday through Friday, closed for lunch between noon and 1:10 p.m.
Directions
Marquette Service Center
415 S. McClellan Ave.
Marquette, MI 49855
Hours: 9 a.m. to 5 p.m., Monday through Friday, closed for lunch between noon and 1:10 p.m.
Directions