MIBlue Virtual Assistant

This feature is available 24/7 as part of the Blue Cross Blue Shield of Michigan online account. This interactive, automated chat feature can help your employees answer questions about their health care plan.

What it can do for your employees

Help them check their coverage.
Show them how to find options for care.
Help them see their copay, deductible and other balances.
Allow them to find a certain claim or referral.

How it works

When your employees need their health plan questions answered quickly, they can count on MIBlue Virtual Assistant. This interactive, automated chat offers your employees 24/7 support.

  • It’s able to answer each member’s questions in real time using their data and is integrated with the member’s online account and mobile app.
  • New features and topics are updated and added as we see how your employees are using it.

Ready to get started?

We'll help you determine if this solution is right for you.


Downloadable resources

Use these toolkits to educate your employees on how to get the most out of their health plan.

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Help your employees learn more about prevention, coverage and care of COVID-19

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Open enrollment

Help your employees understand how to enroll in a health care plan.

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Flu shot

Educate your employees on the importance of getting the flu shot during flu season.

View toolkit
Using an online account

Help your employees learn how to manage their online account at bcbsm.com.

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Still have questions?

We can help you find the right solutions for your business' unique needs.

Explore health care insights

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Blue Cross Masterclass

Join a live presentation with our health care experts, examining topics you've told us mean the most to your business.

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What you need to know about the coronavirus

Read the latest updates on how officials and are responding to the global pandemic.

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Resources to share with your employees

Browse brochures, videos and posters designed to help your employees get the most out of their Blue Cross coverage.

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