MIBlue Virtual Assistant

This feature is available 24/7 as part of the Blue Cross Blue Shield of Michigan online account. This interactive, automated chat feature can help your employees answer questions about their health care plan.

1.
Help them check their coverage.
2.
Show them how to find options for care.
3.
Help them see their copay, deductible and other balances.
4.
Allow them to find a certain claim or referral.

How it works

When your employees need their health plan questions answered quickly, they can count on MIBlue Virtual Assistant. This interactive, automated chat offers your employees 24/7 support.

  • It’s able to answer each member’s questions in real time using their data and is integrated with the member’s online account and mobile app.
  • New features and topics are updated and added as we see how your employees are using it.

Want to learn more?

Let's talk about how we can best meet the needs of your business.

CONNECT WITH US

Downloadable resources

Use these toolkits to educate your employees on how to get the most out of their health plan.

View all
TOOLKIT
COVID-19

Help your employees learn more about prevention, coverage and care of COVID-19

View toolkit
TOOLKIT
Open enrollment

Help your employees understand how to enroll in a health care plan.

View toolkit
TOOLKIT
Flu shot

Educate your employees on the importance of getting the flu shot during flu season.

View toolkit
TOOLKIT
Using an online account

Help your employees learn how to manage their online account at bcbsm.com.

View toolkit

Still have questions?

We can help you find the right solutions for your business' unique needs.

Explore health care insights

Read about the latest news and innovations from the experts themselves.

See all insights
UPCOMING WEBINAR

Blue Cross Masterclass

Join a live presentation with our health care experts, examining topics you've told us mean the most to your business.

Reserve your seat
Resources

Pharmacy benefit manager changes

We're moving to a pharmacy benefits management system to keep costs more stable for our group customers and members.

Read more
TOOLKITS

Resources to share with your employees

Browse brochures, videos and posters designed to help your employees get the most out of their Blue Cross coverage.

View toolkits

Was this helpful?

Let us know if we answered your questions.