How Can I Check the Status of My Claim?

You can check the status of your claims through your member account or by phone.

Your member account

The best way to get information about claims is to log in to your member account. You can do that using our website or the Blue Cross mobile app.

Keep in mind that due to requirements for protected health information, not everyone on a plan may be able to see all claims. For example, adults on a plan can’t see the claims of other adults.

Look in Account Settings on our website—My Account on the app—to learn about and to change permissions that affect who sees your claims.

By phone

During business hours, you can talk with a representative. Or you can check the status of a claim anytime using our automated system. Just call the number on the back of your Blue Cross ID card.

You’ll need:

  • Your subscriber ID, otherwise known as enrollee ID
  • The name of the health care professional who provided the service
  • The date the service in question was performed
  • If calling about a dependent, their birth date and the date of service
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