How do I change my information and coverage?

Who is this for?

Michigan Health Insurance – Customer Service – How To

Blue Cross Blue shield of Michigan and Blue Care Network members under age 65.

Maybe you want to let us know you changed your name.

Maybe you got married, moved, and want to add your spouse to your health insurance.

When, how and where you can make changes depends on:

  • If you get your insurance through an employer or group, or buy it yourself
  • What it is you’re changing

First we'll explain when you can make changes, then we'll tell you how to let us know.

Changes you can make at any time

You can make these changes any time of the year. Please let us know as soon as possible.

  • Remove someone from your plan
  • Cancel a plan

 Change your:

  • Name
  • Mailing address, if not moving out of the area your current plan covers
  • Email address
  • Phone number

Changes that have a deadline

Sometimes you need to add someone to your plan, or you can’t keep your current plan. For example, you may need to:

  • Add a baby or spouse to your plan
  • Get a new plan because you moved out of the area your current plan covers
  • Buy your own plan because you lost insurance you had through an employer

In these cases, you have a limited amount of time to act. Members who:

  • Get insurance through an employer or group usually have 30 days after the event to make changes
  • Buy their own insurance can make changes 60 days before and after qualifying life events

It’s important to be aware of these deadlines. If you miss them, you may have to wait until the next open enrollment period.

How and where to make changes

To change your email address:

  • Log in to your member account. If using our website, go to Account Settings; if using the Blue Cross mobile app, go to My Account
  • Or, call the number on the back of your Blue Cross ID card

If you bought your plan on the Marketplace, and want to update your email there too, you’ll have to log in to your account.

For all other changes, choose how you get your health insurance.