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Using Your Account
We've made it easier for you to manage your health insurance plan with us. Find information about updating your coverage, requesting your personal records and paying your bill.
Pay your premium
Payments FAQ
Learn how to pay your premium by phone, online, by mail or in person.
How can I pay my first bill after I buy a plan on healthcare.gov?
After you enroll in a health plan at healthcare.gov, you can pay now or pay later.
What happens if I don’t pay my bill on time?
It is important to pay your monthly bill on time to maintain health care coverage. Learn about grace periods.
Manage your account
Manage your coverage online
Learn how to track out-of-pocket expenses, view claims and manage your HSA,.
Change your information or coverage
Did you get married, move, or want to buy your own coverage? Learn how to make these changes.
Read your Explanation of Benefits
After you receive care, we will send you an Explanation of Benefits, or EOB, statement with important information.
Choose or change your PCP
Learn how you can choose or change your Blue Care Network primary care physician online.
Career transitions FAQ
If your health plan through your employer ends, you have other health coverage options.
Common claims questions
How do I submit a claim?
Did your provider collect payment at the time a service or prescription was provided? Learn how to submit a claim.
What should I do if I need help with my claim?
Dissatisfied with how a claim has been handled? Call us, submit a complaint, file an appeal, or file a grievance.
Privacy and medical records
Protected Health Information and privacy forms
These privacy forms enable you to inform us who is allowed to see your Protected Health Information.
How do I request personal medical records for myself or someone else?
Learn how to get your own personal medical records as well as the steps required for getting the records of others.