How do online doctor visits work with my Blue Cross plan?

Who is this for?

Michigan Health Insurance – Customer Service – How To

If your Blue Cross plan includes online health care, this information will help you learn how to use it.

There’s never a convenient time to get sick. Now you can get 24/7 online health care for minor illnesses through Blue Cross Online VisitsSM. Just use your smartphone, tablet or computer.

Who can use Blue Cross Online Visits?

Log into your account at bcbsm.com and look under What's Covered. Then see if your plan covers it. HMO members should check under PCP visits in What's Covered.

If your Blue Cross plan covers virtual doctor visits, you or anyone on your plan can use the service.

It isn't covered by Medicare or Medicaid plans.

When to use the service

You can use it for minor illnesses such as:

  • Sinus and respiratory infections
  • Colds, flu and seasonal allergies
  • Eye irritation or redness
  • Strains and sprains
You can even get a prescription from your online doctor if you need it.

Save time and money

Your primary doctor is still your best option for treatment. Many have evening, weekend or online appointments.

But Blue Cross Online Visits can be helpful when you’re sick and your own doctor isn't available. Online Visits are: 

  • Convenient. You don’t have to leave your home to get medical care. If you’re traveling, you can access an online doctor almost anywhere in the U.S. 
  • Affordable. If it’s covered by your Blue Cross plan, these visits cost the same or less than a regular office visit.
  • Quick. The average wait time is about 3 minutes and the average call is about 10 minutes, although a doctor will spend as much time as necessary.
  • Easy. Once you’ve used the service, you can use your account at bcbsm.com to track all of your claims information. 

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