Blue Cross Blue Shield of Michigan Contacts

For all members, the best way to reach us by phone is to call the Customer Service number on the back of your subscriber ID card, formerly known as the enrollee ID, or on your Explanation of Benefit statement. You'll find our mailing address there too. Not sure where to look?

ID card and EOB

If you don't have your ID card or EOB handy

Select the address or phone number that applies to your coverage.

Call 1-888-288-2738

Blue Cross Blue Shield of Michigan
Individual Customer Care Center
P.O. Box 44407
Detroit, MI 48244

When you write to us, please include the following:

  • The contract number on your subscriber ID card, also known as enrollee ID
  • Your daytime phone number, including your area code
  • The patient's name and name of health care provider
  • The date that the service in question was performed

Call 1-888-288-2738

Blue Cross Blue Shield of Michigan
Individual Customer Care Center
P.O. Box 44407
Detroit, MI 48244

When you write to us, please include the following:

  • The contract number on your subscriber ID card, also known as enrollee ID
  • Your daytime phone number, including your area code
  • The patient's name and name of health care provider
  • The date that the service in question was performed

Other helpful phone numbers

Medical records and appeals

1-866-346-7299

 

Precertification

Call us if you have questions about getting approval for treatment or a procedure.

1-800-572-3413

Still need help?

We're just a phone call away.

Contact us

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