Blue Cross Employee Assistance ProgramSM

Blue Cross Blue Shield of Michigan and Blue Care Network support employees and their families through personal and workplace challenges with this comprehensive program available as a buy-up for our self-insured customers.

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Transcript

At Blue Cross Blue Shield of Michigan, we're committed to helping businesses like yours support the well-being of your employees.

Whether your employees are looking for expert guidance on everyday situations or are stressed and overwhelmed. Blue Cross Employee Assistance Program provides everything you need in an EAP and more.

It's real help for real life. Our full-spectrum EAP connects your employees to free, confidential and comprehensive well-being support 24/7.

With Blue Cross EAP, we’ve paired traditional EAP services – counseling, financial guidance and legal support – with broad, enhanced mental health care from Blue Cross network providers.

Mental health EAP counseling seamlessly transitions to your behavioral health benefits, ensuring continuity of care for your employees – all with network providers.

This approach offers: Earlier access to mental health care, before concerns become a crisis. Network providers, reducing out-of-network visits. Uninterrupted care with network counselors, reducing care disruptions.

Employees can also access extensive digital tools, including virtual coaching, assessments, trackers, mental health tools and more.

Mental health is one of health care's top five costs. EAPs can proactively help you address those costs.

Research indicates 81% of mental health issues are resolved using the allotted EAP sessions — without the use of behavioral health benefits — providing significant savings.

Additionally, employees who use EAP before using their behavioral health benefits experienced 27% lower outpatient costs and 17% fewer outpatient visits.

On top of all that, EAPs may reduce absenteeism and help employees be more productive while you simplify your plan administration.

Designed for flexibility, BlueCross EAP lets you adapt the program to your employees’ unique needs.

You get a dedicated web address just for your company, you can customize the number of sessions for each service, and add more support systems, such as WorkLife and Critical Incident Response Services.

WorkLife is a concierge-level service to help your employees find balance in life. By providing 24/7 access to experts and resources, your employees can address a wide range of needs, including family care, home improvement, entertainment and everything in-between.

Critical Incident Response Services provide 24/7 access to a specialized crisis team to support your organization during times of crisis with onsite and individual counseling, such as grief counseling, workplace emergency and natural disaster responses.

Your employees are balancing more than ever. While every individual's challenges are different, we can help them navigate those challenges — and help you support them along the way.

After all, when they're at their best, so are you. Give them support for the things that matter – real help for real life.

To learn more about the Blue Cross Employee Assistance Program, visit bcbsm.com/eap or contact your Blue Cross sales representative.

Transcript

At Blue Cross Blue Shield of Michigan, we're committed to helping businesses like yours support the well-being of your employees.

Whether your employees are looking for expert guidance on everyday situations or are stressed and overwhelmed. Blue Cross Employee Assistance Program provides everything you need in an EAP and more.

It's real help for real life. Our full-spectrum EAP connects your employees to free, confidential and comprehensive well-being support 24/7.

With Blue Cross EAP, we’ve paired traditional EAP services – counseling, financial guidance and legal support – with broad, enhanced mental health care from Blue Cross network providers.

Mental health EAP counseling seamlessly transitions to your behavioral health benefits, ensuring continuity of care for your employees – all with network providers.

This approach offers: Earlier access to mental health care, before concerns become a crisis. Network providers, reducing out-of-network visits. Uninterrupted care with network counselors, reducing care disruptions.

Employees can also access extensive digital tools, including virtual coaching, assessments, trackers, mental health tools and more.

Mental health is one of health care's top five costs. EAPs can proactively help you address those costs.

Research indicates 81% of mental health issues are resolved using the allotted EAP sessions — without the use of behavioral health benefits — providing significant savings.

Additionally, employees who use EAP before using their behavioral health benefits experienced 27% lower outpatient costs and 17% fewer outpatient visits.

On top of all that, EAPs may reduce absenteeism and help employees be more productive while you simplify your plan administration.

Designed for flexibility, BlueCross EAP lets you adapt the program to your employees’ unique needs.

You get a dedicated web address just for your company, you can customize the number of sessions for each service, and add more support systems, such as WorkLife and Critical Incident Response Services.

WorkLife is a concierge-level service to help your employees find balance in life. By providing 24/7 access to experts and resources, your employees can address a wide range of needs, including family care, home improvement, entertainment and everything in-between.

Critical Incident Response Services provide 24/7 access to a specialized crisis team to support your organization during times of crisis with onsite and individual counseling, such as grief counseling, workplace emergency and natural disaster responses.

Your employees are balancing more than ever. While every individual's challenges are different, we can help them navigate those challenges — and help you support them along the way.

After all, when they're at their best, so are you. Give them support for the things that matter – real help for real life.

To learn more about the Blue Cross Employee Assistance Program, visit bcbsm.com/eap or contact your Blue Cross sales representative.

Why employee assistance programs matter

Mental health care is difficult to access due to social stigma, cost and lack of providers.

Work and finances are some of the top causes of employee stress.   

Employees who receive support are more likely to work effectively.

How it works

Sometimes, employees face problems that can affect their personal and work life. Our confidential Blue Cross Employee Assistance Program or EAP provides services to help overcome these challenges with:

  • Mobile emotional support 24/7
  • In-person or virtual therapy
  • Virtual behavioral coaching 
  • On-demand self-care tools
  • Financial and legal counseling

This program is available at no cost to all employees and their dependents regardless of coverage or residency. All Blue Cross EAP behavioral health providers will also be in the Blue Cross network.

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How is our EAP different?

Our Blue Cross EAP offers features not included by stand-alone vendors. By customizing our network of providers, we're able to create uninterrupted care. Which means your employees can continue seeing the same behavioral health provider for a seamless transition to their behavioral health benefits.

  • One-on-one personal support at the moment of need
  • Single point of entry with immediate, 24/7 phone access

Additional offerings

The Blue Cross EAP program also includes optional add-ons to better address your employees’ whole health needs.

WorkLife services

WorkLife provides services that help employees handle what life throws at them, which helps employers through reduced absenteeism and increased productivity. WorkLife offers unlimited, 24/7 direct access to experts for a broad spectrum of pre-screened and qualified convenience resources.

Critical incident response + training

Critical incident services help managers and employees address life, health and workplace challenges. These sessions are presented in-person or virtually and include a specialized crisis team, available 24/7 by phone.

Frequently asked questions

Our Blue Cross EAP is available to all self-funded commercial groups.

Our Blue Cross EAP is available to group employees, their dependents and family members living in their household.

This program’s offerings include:

  • 24/7 telephone support for solution-focused consultations.
  • Financial, legal and identity theft support consultations with money coaches, attorneys and mediators and fraud resolution specialists.
  • Management consultations: Leaders in your organization have support handling workplace and employee concerns.
  • Virtual behavioral coaching: Evidence-based support for those managing stress, anxiety or depression. 
  • Behavioral health support: In-person and virtual counseling to address personal challenges and issues that affect your employees' overall well-being.

Standard implementation is 90 calendar days.

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