Still have questions? We have answers. Explore our Frequently Asked Questions to learn more about how we're addressing the COVID-19 pandemic.
What happens during a COVID-19 diagnostic test?
The test involves inserting a swab through the back of the nasal passage to detect genetic material specific for the virus.
A positive result confirms the presence of the virus that causes a COVID-19 infection. A negative result means that the virus wasn't detected at the level needed to confirm infection. It does not rule out infection.
Can you tell me more about at-home, COVID-19 diagnostic tests?
Blue Cross will cover at-home tests ordered by an attending healthcare provider, and that are approved by the FDA. However, home tests are not widely available yet.
The accuracy of at-home testing is still uncertain, because it relies on how well each person performs the swabbing to get a good sample of the virus. If it's not done properly, it may produce a negative result (false-negative) in a person who is contagious with the virus.
We recommend you contact and work closely with your health care provider to determine which type of test, if any, is best for you.
Will Blue Cross cover a test for me if I don't have symptoms?
Yes, if it's been ordered by an attending health care provider and is FDA-approved.
You should talk with your doctor about the need for a test if you don't have symptoms, or if you haven't been exposed. The CDC doesn't prioritize testing asymptomatic, low-risk or non-exposed individuals.
Will you cover multiple tests for the same person?
Yes, if a health care provider determines that multiple tests are needed, and they're approved by the FDA.
Do you cover tests from drive-through sites? And is cost-sharing waived for those too?
Yes, if it's FDA-approved and a healthcare provider thinks it's medically appropriate.
Will I be charged for a COVID-19 test offered at certain locations?
Several counties and municipalities are offering COVID-19 tests for community residents. They're covering the cost of tests, so your health plan shouldn't be billed.
We recommend you check with these sites before going for a test, as each site may have different requirements regarding appointments, physician orders, symptoms and residence.
I received a bill for COVID-19 testing. What should I do?
Please call the customer service number on the back of your ID card.
What if I go to a testing facility but I don't get a test? Will I get a bill?
It depends on the services received and diagnosis recorded on the claim if you'll get a bill for your visit. If it's a COVID-19 diagnosis, you won't be responsible for any cost share.
I'm a BCN member. Can only my primary care physician order a COVID-19 test?
Not necessarily, but you do need an order from an attending health care provider.
Can doctors prescribe medications during a telehealth visit?
Yes, doctors who offer telehealth services can prescribe medications. If you get your care through a Blue Cross Online Visit, the doctor will submit your prescription to your pharmacy of choice.
Is physical, occupational and speech therapy included in telehealth visits?
Yes, but costs apply per your plan's benefits. You should work with your doctor to develop a plan for online therapy.
How can I pay my premium bill if walk-in centers are closed?
That depends on your plan type.
If you have an individual plan, you can pay online, by phone or make payments at any Moneygram location in the state. You can also mail your payment to us. See individual plan mailing addresses.
Please note: If you have a Medicare Advantage PPO plan or a Prescription BlueSM PDP plan, you’ll need to pay by mail. See Medicare mailing addresses.
You can pay:
- Online. Subscribers can log in, look for "Pay your premium" and select "Pay now."
- By phone. You can call the number on the back of your Blue Cross ID card.
- By mail. Simply follow the instructions on your bill to send us your payment.
What if I can't pay my premium bill?
We're putting in safeguards to avoid coverage cancellation if your payment is delayed. You can always call the number on the back of your ID card if you have questions or concerns.
I've lost my job because of the coronavirus. What happens to my coverage?
If you had coverage through your employer, you can check with them about COBRA.
We also may be able to help you continue your coverage or move into a new plan. We can check to see if you qualify for federal subsidies, too.
- To learn more:
- Blue Cross Medicare Advantage members, call 1-888-803-4960.
- BCN Medicare Advantage members, call 1-800-431-1059.
- All other members, call 1-877‐610‐2583.
Are there any medications currently being used for COVID-19 treatment?
There are no FDA-approved treatments for COVID-19. We’re monitoring all drugs or vaccines in development for prevention or treatment, and we’ll make sure to keep you up to date on any new information. At this time, health experts estimate a vaccine will be available within 18 months.
What if there’s a prescription drug shortage?
It’s important to note that there are no prescription drug shortages currently, and there aren’t any expected. However, things are changing rapidly, and we’re constantly monitoring this situation.
Should we experience a state of emergency where drugs are in short supply, we’ll do everything possible to make sure people have the medications they need. That includes being flexible about filling a medication that may not be on a preferred drug list.
In addition, you won’t have to pay extra if there are additional charges for a medication that is on our nonpreferred list.
The prior authorization for my drug is about to expire. What should I do?
We want to make sure you have access to the medication you need. For the most part, if your drug’s prior authorization expires between March 1 and June 1, we’ll extend it until August 1. Some drugs aren’t eligible for the extension, like Hepatitis C treatment drugs, gene therapy drugs and a few others. In those cases, we’ll let you know by mail if we need a prior authorization from your doctor.
What about prescription exceptions?
We have several processes in place to help you in the event of an emergency or disaster situation. Our pharmacy providers know our guidelines to help you get your prescriptions in an emergency.
These emergency guidelines allow network pharmacies to bill a claim electronically and process it in real time.
Are there any steps being put in place for specialty pharmacy?
If you’re interested in receiving your specialty medication through free mail delivery, you can transfer your prescription to AllianceRx Walgreens Prime. For more information, call them at 1-855-244-2555.
Where can I find additional resources if I’m feeling anxious about the COVID-19 pandemic?
We’re offering ways to manage stress and anxiety related to the pandemic through our blog.
Are my Healthy Blue LivingSM plan requirements impacted by this?
If you have a Healthy Blue LivingSM plan, your plan requirements, such as your online health assessment, have been extended 90 days past the original due date.
If you have a Healthy Blue AchieveSM PPO plan, we’ve also extended your deadlines by 90 days.
Do I need a prior authorization for COVID-19 lab testing or services?
No. We're waiving prior authorizations for testing, and services related to testing. You also won't need one for a hospital stay that's due to COVID-19.
What is the Families First Coronavirus Response Act?
The Families First Coronavirus Response Act is a new law. It mandates that we cover and waive cost-sharing for test-related items and services during provider, urgent care and ER visits when they result in an order, or administration of, a COVID-19 lab test. As we continue to assess the requirements, more information may be coming.
What is the CARES Act and how does it impact me?
The Coronavirus Aid, Relief, and Economic Security, or CARES Act, is a $2 trillion federal coronavirus response package that was recently signed into law.
- The CARES Act states:
- High deductible health plans must cover telehealth services before the deductible.
- Individual and group health plans must cover COVID-19 testing and vaccines.
- Patients can use funds in Health Savings Accounts, Health Flexible Spending Accounts and Health Reimbursement Arrangements to pay for over-the-counter drugs without a prescription and for menstrual care products.
What do I do about my Fitness Your Way membership since my state has a stay at home order?
Tivity Health® provides Fitness Your Way memberships and is monitoring states with stay at home orders, including Michigan. You should've received an email saying that they’ve placed your account on a financial hold. Once the gyms open again, Tivity Health will reinstate the membership charge on your monthly billing date and notify you by email.
You should contact your gym for information about safety precautions, hours and available services. If you have more questions about this program, please call 1-888-242-2060.
I'm a UAW member, what communications have you sent me about COVID-19?
Based on your communications preferences, you may have received emails or text messages. To see the communications that we sent you, download our zip file.
You can update your communication preferences anytime by logging in to your member account, choosing Account Settings, then Communication Preferences.
