"We learn from one another and share our experiences and perspectives creating a community where there is a strong sense of belonging for employees.
"Cultural competency also enables us to provide the best in customer experience regardless of race, gender identity, ethnicity, sexual orientation, physical ability or other aspects of diversity."
Bridget G. Hurd
Vice President, Inclusion and Diversity and Chief Diversity Officer
Many people, one company
We know that a commitment to inclusion and diversity is more than just words, it includes action. It starts at the top with our board of directors, president and CEO Daniel J. Loepp, the executive team and includes active employee engagement and participation.
In 2006, we established an inclusion and diversity corporate strategy with a focus on fostering a vibrant workplace culture where both similarities and differences are appreciated and respected. We also implemented a Diversity Leadership Council that provides leadership and guidance for inclusion and diversity practices and initiatives. Recognizing the many facets of diversity from race and ethnicity to disability, to neurodiversity, veteran status and more, best practices are put in place to help create an environment where employees can prosper.
Our Inclusion and Diversity Strategic Objectives are to:
There is power in learning. Blue Cross holds more than 100 employee-focused learning sessions throughout the year to increase awareness and understanding of different cultures, communities, generations, workstyles and perspectives.
Health equity is the state in which everyone has a fair and just opportunity to attain their highest level of health. Blue Cross Blue Shield of Michigan has a multi-year strategy to advance health equity and partners with providers, community organizations and other stakeholders to address disparities and social determinants of health.
Employees share diverse voices, experiences and perspectives through 11 Employee Resource Networks, known as ERNs. The ERN program strengthens our commitment to an inclusive workplace by bringing together employees who have a common interest to learn, share experiences and perspectives, engage, serve as allies, and influence our workplace culture. The ERNs also provide professional development opportunities and insightful perspectives to make our business better. More than 30 percent of Blue Cross employees are a member of a least one ERN. All ERNs are open to any employee who is interested in joining.
The 11 Employee Resource Networks:
Having diverse representation in the company helps us to provide the best in customer service. Our culture of inclusion promotes an environment of learning, understanding and sharing of diverse perspectives and experiences. This helps us to interact with empathy and compassion.