Resources for UAW Trust members

Your UAW Trust plan does more than cover you when you're sick or injured. It comes with a suite of resources to help you improve or maintain your health and wellness.

Resources for all plans

24-hour nurse line

You can call Blue Cross Blue Shield of Michigan's 24-hour nurse line for confidential help with questions about your health. Our nurses can help you better understand your condition or manage your symptoms. They can also help find a doctor or a support group in your area. When you need help with your health care, personal service is just one call away.

Medicare Plus BlueSM PPO members
Call 1-800-775-2583
TTY users call 711

Enhanced Care PPO members
Call 1-866-507-2850
TTY users call 711

Blue Care Network and BCN Advantage members
Call 1-855-624-5214
TTY users call 711

Learn more about our 24-hour nurse line

Health assessment and coaching tools

When you take your health assessment, we can help you understand and learn about your health risks so you can talk about them with your doctor. You’ll also find out about any follow-up programs or digital coaching modules available to you. Depending on your plan, you may get your health assessment in the mail or you can take it online. You'll need your Blue Cross ID card. 

All Medicare Plus BlueSM Group PPO members should take the Medicare Advantage health assessment.

Take your Medicare Advantage health assessment

Members with other plans, including Enhanced Care PPO, Traditional Care Network, BCN and BCN Advantage, can take the general online health assessment.

Take your health assessment

Tobacco Coaching

This program is available to all UAW Trust members with a Blue Cross plan.

Are you trying to quit smoking or stop using tobacco? Tobacco Coaching, powered by WebMD®, can help. It’s a 12-week, phone-based program that connects you with a health coach. Together, you’ll work through the quitting process.

To be eligible for the program:

  • You'll need to be ready to set a quit date within the next 30 days
  • You must have used a tobacco product within seven days of your initial call to WebMD

Schedule your first Tobacco Coaching session

Call 1-855-326-5102
TTY users, call 711
9 a.m. to 11:30 p.m. Monday through Thursday
9 a.m. to 8 p.m. Friday
9:30 a.m. to 6 p.m. Saturday
1 p.m. to 11:30 p.m. Sunday
All hours are Eastern time.

Get help quitting tobacco

Behavioral health benefits

This program is available to Medicare Advantage PPO, BCN Advantage and Blue Care Network members.

If you've been hospitalized for mental health or substance use disorder, we can help. Our case managers will work with you and your doctor to prepare for when you go home. Together, we'll figure out what you'll need to continue your care.

Medicare Advantage PPO members
Call 1-800-775-2583
TTY users call 711
9 a.m. to 9 p.m. ET
Monday through Saturday

Enhanced Care PPO members
Call 1-877-228-3912
Visit New Directions

Blue Care Network and BCN Advantage members
Call 1-800-431-1059
TTY users call 711
24 hours a day, seven days a week
No referral needed

 

Case management

This program is available for all UAW Trust members with a Blue Cross Blue Shield of Michigan or Blue Care Network plan.

If you're living with an illness, our case management program can help. We'll work together with you, your family and your doctor to improve your quality of life. The program usually lasts about three months.

Our team of registered nurses, social workers and physician consultants can:

  • Teach you and your family about your condition
  • Talk to your doctors to coordinate your care
  • Provide health coaching
  • Discuss advance directives

Medicare Advantage PPO members
Call 1-800-845-5982
TTY users call 711

BCN Advantage members
Call 1-800-431-1059
TTY users call 711

Blue Care Network members
Call 1-800-431-1059
TTY users call 711

Enhanced Care PPO members
Call 1-866-507-2850
TTY users call 711
8 a.m. to 8 p.m.
Monday through Friday

Chronic condition management

This program is available for Medicare Advantage PPO, BCN Advantage and Blue Care Network members.

Nurse case managers will call you to discuss your health conditions. Together, you'll set goals and build the skills you need to manage your condition. The nurse will call back as often as you like.

Medicare Advantage PPO members
Call 1-800-588-9110
TTY users call 711
8 a.m. to 8 p.m. ET
Monday through Saturday

Blue Care Network and BCN Advantage members
Call 1-800-392-4247
TTY users call 711
8:30 a.m. to 5 p.m. ET
Monday through Friday

Enhanced Care PPO members
Call 1-866-507-2850
TTY users call 711
8 a.m. to 8 p.m.
Monday through Friday

Get help managing a chronic condition

Complex chronic condition management

This program is available for Medicare Advantage PPO, BCN Advantage and Blue Care Network members.

If you have more than one chronic condition, we have a program for you, too. Nurse case managers will work with you over the phone to help you set goals and develop a plan to manage your condition.

Medicare Advantage PPO members
Call 1-800-775-2583
TTY users call 711
9 a.m. to 9 p.m.
Monday through Saturday

Blue Care Network and BCN Advantage members
Call 1-800-392-4247
TTY users call 711
8:30 a.m. to 5 p.m. ET
Monday through Friday

Enhanced Care PPO members
Call 1-866-507-2850
TTY users call 711
8 a.m. to 8 p.m.
Monday through Friday

Member discounts from Blue365®

UAW Trust members with a Blue Cross Blue Shield of Michigan or Blue Care Network plan have access to exclusive member discounts and savings.

Find deals on Blue 365

Medicare Advantage resources

As a Medicare Advantage member, you get access to special programs to help you with your health.

SilverSneakers®

This program is available for Medicare Advantage PPO and BCN Advantage members.

Have fun and make friends at the gym with this fitness program. You can take fitness classes designed specifically for older adults. You’ll get access to more than 14,000 gyms across the country, plus online resources to help you lose weight, quit smoking or reduce stress. All at no extra cost.

Call 1-866-584-7352
TTY users call 711
8 a.m. to 8 p.m. EST
Monday through Friday 

Get fit with SilverSneakers

Care transition to home

This program is only available for Medicare Advantage PPO members.

After you get out of the hospital, the last thing you want to do is go back. This program gives you the support you need to safely leave the hospital and take care of yourself at home.

During your first 30 days at home, we'll help you:

  • Get the care you need
  • Understand your medications
  • Watch out for worsening symptoms
  • Follow-up with your doctor
  • Get started with health management programs, if applicable

Medicare Advantage PPO members
Call 1-800-775-2583
TTY users call 1-800-240-3050
9 a.m. to 9 p.m.
Monday through Saturday

MyBlue Concierge℠ program

This program is only available for BCN Advantage members.

Have you ever wanted a personal assistant to help with your Medicare plan? Good news. That's exactly what your concierge is. You can get help understanding your benefits, scheduling appointments and more.

Learn more about MyBlue Concierge

Medicare Plus BlueSM and BCN AdvantageSM are PPO, HMO, and HMO-POS plans with Medicare contracts. Enrollment in Medicare Plus Blue and BCN Advantage depends on contract renewal.

With the exception of emergency or urgent care, it will cost more to get care from non-plan or non-preferred providers. You may receive services from any provider who accepts Original Medicare. Your out-of-pocket costs will be lower if you choose a network provider. To find a network provider, visit Find a Doctor.

Limitations, copayments and restrictions may apply. You must continue to pay your Medicare Part B premium. Consult your Evidence of Coverage for specific information about your benefits and cost-sharing responsibilities.

The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan's Customer Service center. Benefits, premium, copayments or coinsurance may change on Jan. 1 of each year.