Resolving Problems
If you're a Blue Cross Blue Shield of Michigan or Blue Care Network member, this information can help you resolve any problems you might have with us.
PPO, EPO and Traditional Members
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Blue Cross Blue Shield of Michigan provides a variety of information to PPO and traditional members and providers about determining coverage, submitting a complaint and more.
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If you have a problem with your Blue Cross Blue Shield of Michigan service, this information explains what you can do to resolve it.
HMO Members
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If you have a problem with your Blue Care Network service, this information explains what group and individual customers can do to resolve it.
Medicare Members
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If you are a Medicare member or looking to enroll with Blue Cross Blue Shield of Michigan, get help with plans, find forms and frequently asked questions, or contact us here.
Questions?
Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-552-8278 or email us. Don't include any protected health information in your email.
Other issues: For customer service, call the number on the back of your member ID card.