Contact Resources for UAW Trust Members

Do you have questions about your Blue Cross Blue Shield of Michigan coverage? Maybe you're thinking about switching plans? This information can help you get the answers you need. Select a plan to get started.

Find the right contact

Current customer

General numbers for all plans

Retiree Health Care Connect

The UAW Trust eligibility and call center
1-866-637-7555
8:30 a.m. to 4:30 p.m. ET
Monday through Friday

Medicare

1-800-633-4227
medicare.gov

Veterans Health Administration

1-877-222-8387
va.gov/health

Express Scripts

Mail order and retail stores
1-866-662-0274

Davis Vision

1-888-234-5164

Delta Dental

1-800-524-0149

Tru Hearing

1-844-394-5420

Global Core

International claim and provider services
1-800-810-2583
Or call collect
1-804-673-1177

TTY users call 711

Traditional Care Network

Customer Service

For benefits, claims or provider questions
1-877-832-2829
8 a.m. to 8 p.m. ET
Monday through Friday

Case Management

Coordination of health care
1-800-845-5982

Quit smoking help line

1-800-775-2583

Blue Card Access - National Provider Network

Information on participating network providers at home and while traveling
1-800-810-2583

SVS Vision

1-800-225-3095

TTY users call 711

Medicare Advantage PPO

Customer Service

For benefits, claims or provider questions
1-888-322-5616
8 a.m. to 7 p.m. ET
Monday through Friday

SilverSneakers® Program

1-866-584-7352
silversneakers.com

Behavioral Health

1-888-803-4960

Medicare Advantage PPO Plan Information

Learn more before you enroll
1-877-336-0377
8:30 a.m. to 6 p.m. ET
Monday through Friday

TTY users call 711

Enhanced Care PPO

Customer Service

For benefits, claims or provider questions
1-866-507-2850
8 a.m. to 8 p.m. ET
Monday through Friday

Hospital, Surgical/Medical Services

1-877-832-2829
8 a.m. to 8 p.m. ET

Quit smoking help line

1-855-326-5102

Blue Card Access - National Provider Network

Information on participating network providers at home and while traveling
1-800-810-2583

New Directions

Precertification - Mental health and substance abuse
1-877-228-3912

TTY users call 711

BCN Advantage℠

Customer Service

For benefits, claims or provider questions
1-800-222-5992
8 a.m. to 8 p.m. ET
Monday through Friday

SilverSneakers Program

1-866-584-7352
silversneakers.com

BCN Advantage Plan Information

Learn more before you enroll
1-877-396-1893
8:30 a.m. to 6 p.m. ET
Monday through Friday

TTY users call 711

Blue Care Network

Customer Service

For benefits, claims or provider questions
1-800-222-5992
8 a.m. to 5:30 p.m. ET
Monday through Friday

Behavioral Health

During business hours: 1-800-688-3290
After business hours: 1-800-482-5982

TTY users call 711

Medicare Plus BlueSM and BCN AdvantageSM are PPO, HMO, and HMO-POS plans with Medicare contracts. Enrollment in Medicare Plus Blue and BCN Advantage depends on contract renewal.

With the exception of emergency or urgent care, it will cost more to get care from non-plan or non-preferred providers. You may receive services from any provider who accepts Original Medicare. Your out-of-pocket costs will be lower if you choose a network provider. To find a network provider, visit Find a Doctor.

Limitations, copayments and restrictions may apply. You must continue to pay your Medicare Part B premium. Consult your Evidence of Coverage for specific information about your benefits and cost-sharing responsibilities.

The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan's Customer Service center. Benefits, premium, copayments or coinsurance may change on Jan. 1 of each year.