Contact Resources for UAW Trust Members
Do you have questions about your Blue Cross Blue Shield of Michigan coverage? Maybe you're thinking about switching plans? This information can help you get the answers you need. Select a plan to get started.
Find the right contact
Current customer
General numbers for all plans
Retiree Health Care Connect
The UAW Trust eligibility and call center
1-866-637-7555
8:30 a.m. to 4:30 p.m. ET
Monday through Friday
Medicare
Veterans Health Administration
Optum Home Delivery
Mail order
1-855-856-0537
For MA-PPO members with pharmacy questions, call the phone number on the back of your ID card
1-866-332-5616
Davis Vision
Delta Dental
Tru Hearing
Global Core
International claim and provider services
1-800-810-2583
Or call collect
1-804-673-1177
TTY users call 711
Traditional Care Network
Customer Service
For benefits, claims or provider questions
1-877-832-2829
8 a.m. to 8 p.m. ET
Monday through Friday
Case Management
Coordination of health care
1-800-845-5982
Quit smoking help line
Blue Card Access - National Provider Network
Information on participating network providers at home and while traveling
1-800-810-2583
SVS Vision
TTY users call 711
Medicare Advantage PPO
Customer Service
For benefits, claims or provider questions
1-888-322-5616
8 a.m. to 7 p.m. ET
Monday through Friday
SilverSneakers® Program
1-866-584-7352
silversneakers.com
Behavioral Health
Medicare Advantage PPO Plan Information
Learn more before you enroll
1-877-336-0377
8:30 a.m. to 6 p.m. ET
Monday through Friday
TTY users call 711
Enhanced Care PPO
Customer Service
For benefits, claims or provider questions
1-866-507-2850
8 a.m. to 8 p.m. ET
Monday through Friday
Hospital, Surgical/Medical Services
1-877-832-2829
8 a.m. to 8 p.m. ET
Quit smoking help line
Blue Card Access - National Provider Network
Information on participating network providers at home and while traveling
1-800-810-2583
New Directions
Precertification - Mental health and substance abuse
1-877-228-3912
TTY users call 711
BCN Advantage℠
Customer Service
For benefits, claims or provider questions
1-800-222-5992
8 a.m. to 8 p.m. ET
Monday through Friday
SilverSneakers Program
1-866-584-7352
silversneakers.com
BCN Advantage Plan Information
Learn more before you enroll
1-877-396-1893
8:30 a.m. to 6 p.m. ET
Monday through Friday
TTY users call 711
Blue Care Network
Customer Service
For benefits, claims or provider questions
1-800-222-5992
8 a.m. to 5:30 p.m. ET
Monday through Friday
Behavioral Health
During business hours: 1-800-688-3290
After business hours: 1-800-482-5982
TTY users call 711
Medicare Plus BlueSM and BCN AdvantageSM are PPO, HMO, and HMO-POS plans with Medicare contracts. Enrollment in Medicare Plus Blue and BCN Advantage depends on contract renewal.
With the exception of emergency or urgent care, it will cost more to get care from non-plan or non-preferred providers. You may receive services from any provider who accepts Original Medicare. Your out-of-pocket costs will be lower if you choose a network provider. To find a network provider, visit Find a Doctor.
Limitations, copayments and restrictions may apply. You must continue to pay your Medicare Part B premium. Consult your Evidence of Coverage for specific information about your benefits and cost-sharing responsibilities.
The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan's Customer Service center. Benefits, premium, copayments or coinsurance may change on Jan. 1 of each year.