24-Hour Nurse Line

Talk to a registered nurse about minor symptoms by phone, day or night.

A nurse smiles while talking to someone on a headset.

How to reach the 24-Hour Nurse Line

Not sure which plan you have? Log in or register for an online account to find out.

24-Hour Nurse Line

A registered nurse is just a phone call away for peace of mind

Minor illnesses and injuries often show up when it’s least convenient for you and your family. If your primary care doctor is booked or it’s after their normal business hours, you can call the 24-Hour Nurse Line for assistance with your medical questions. Our nurses can also help:

  • Share tips for a healthy lifestyle for both you and your family  

  • Answer questions about upcoming surgeries and medical tests 

  • Provide educational materials about rare or chronic conditions 

  • Discuss preventive care like immunizations and screenings

A doctor talks to a patient over the phone.

24/7 answers to your medical questions

A registered nurse can provide home health advice for your symptoms or can help you make the decision if you should self-treat your symptoms or see a doctor.

No-cost and quick advice

An average call with a registered nurse typically lasts a few minutes. That means quick answers for Blue Cross Blue Shield of Michigan and Blue Care Network members. And the cost is $0.

Remember to coordinate all your care with your primary care doctor and follow up with them after receiving care.

24-Hour Nurse Line highlights


No cost

Average wait time

1 minute


By phone


Blue Cross Blue Shield PPO members


Blue Care Network HMO members


TTY users call 711.

Read more about the 24-Hour Nurse Line

A telephone.

The nurses behind the 24-Hour Nurse Line

Learn about the registered nurses behind the nurse line.

Read more about the nurses
A nurse takes a patient's blood pressure.

What it takes to become a nurse

Read about the training that our registered nurses go through.

More on nurse training
A mother talks about her child's health over the phone.

Childhood illnesses: A parent's guide

What type of care works best for your sick child?

Learn about your choices

Please note: You should not use the 24-hour nurse line for medical emergencies.

The information contained on this webpage is for educational purposes only. Nothing on this webpage is intended to be, nor should be used as or relied upon as, professional medical advice. Nothing contained on this webpage is intended to be used for medical diagnosis or treatment. For medical advice, or to receive medical diagnosis or treatment, consult with your health care provider.

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