Care that’s always there

Knowing where to go when you have a cough or your child’s eye looks pink can save you time and money. Explore your choices for care now.

Where to start: Your primary care doctor

A primary care doctor is sometimes called a primary care physician, PCP or family doctor. They know your health history so they should be your first call when you’re not feeling well. It’s important to have a regular doctor, so you can see them when you’re sick or need preventive care like annual checkups and vaccinations.

LOG IN TO FIND A DOCTOR Learn more about primary care doctors

Your choices for care

You have options for care that work for you, your family and your budget.

Your need

Short-term, long-term or preventive care for symptoms.

Your care choice

Primary care doctor

Personalized care from a doctor who understands your health care needs and medical history, including what illnesses you’re prone to and medications you’re taking.

Your need

Answers to quick medical questions when your doctor’s office is closed.

Your care choice

24-Hour Nurse Line

Talk to a registered nurse about minor symptoms by phone, day or night. This option is $0 for all Blue Cross Blue Shield of Michigan and Blue Care Network members.

Your need

Care for mild symptoms when you can’t see your primary care doctor.

Your care choice

Blue Cross Online Visits℠

Have a virtual visit with a U.S. board-certified doctor or nurse practitioner, 24/7. It’s a good choice if your doctor’s office is closed, you can’t get an appointment or you’re traveling.

Your need

In-person medical attention for a minor illness or injury on a walk-in basis.

Your care choice

Walk-in clinic

Included in this option are urgent care centers and retail health centers, like those found in pharmacies and grocery stores. Walk-in clinics offer in-person care without an appointment.

Your mental health is important, too.

With your Blue Cross Blue Shield of Michigan plan, you have choices for behavioral health care. Many are virtual, over the phone or on-demand. MENTAL HEALTH OPTIONS

Understanding your symptoms

Knowing what could be causing your symptoms can help guide you to the right type of care.

Want to learn more about your care choices?

Care Choice
Primary care doctor

Your first line of defense when you’re not feeling well.

Learn more
Care Choice
24-Hour Nurse Line

Talk to a registered nurse by phone, day or night.

Learn more
Care Choice
Blue Cross Online Visits

Meet with a health care professional virtually, 24/7.

Learn more
Care Choice
Walk-in clinics

In-person care for minor illnesses or injuries without an appointment.

Learn more

In an emergency, call 911 or go to an emergency room near you.

Not all services are covered by all plans. Log in to see what your plan covers.

The information contained on this webpage is for educational purposes only. Nothing on this webpage is intended to be, nor should be used as or relied upon as, professional medical advice. Nothing contained on this webpage is intended to be used for medical diagnosis or treatment. For medical advice, or to receive medical diagnosis or treatment, consult with your health care provider.

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