Crisis support
Secure, safe confidential care
As with medical care, your behavioral health privacy is important while you seek care and treatment.
The Health Insurance Portability and Accountability Act, or HIPAA, Privacy Rule protects your mental health information in the same way it protects your medical health information. At Blue Cross Blue Shield of Michigan, we have strict policies to keep your information secure and private.
Find a therapist or talk to your primary care physician
Your primary care provider is a great resource for guidance on behavioral health, including referrals or treatment options. If your child needs behavioral health support, reaching out to their pediatrician or family doctor can help. They know your child’s health history and can refer you to a specialist if needed.
Don’t have a primary care provider or pediatrician? Your Blue Cross member account is a good place to start. When you log in, you can get a list of doctors who accept your plan.
Your Blue Cross member account can also show you behavioral health specialists who take your plan and offer virtual mental health services. You can narrow your search even more to see those who meet your preferences, like specialists who:
- Offer online therapy or counseling
- Speak your language
- Treat adults, kids or adolescents
- Have quality designations
Virtual Care by Teladoc Health®
Save yourself a commute and have a virtual therapy session from anywhere in the U.S. With Virtual Care you can:
- See a licensed therapist or U.S. board-certified psychiatrist
- Browse provider profiles and credentials
- Get care for adult family members and children ages 13 and up
Costs can vary, so check your coverage before you sign up.
The Calm Health app
Your Blue Cross benefits may include access to Calm Health — a leading self-care and mindfulness app designed to support your mental and physical well-being.
With Calm Health, you get access to:
- Relaxing sleep stories and soundscapes
- Guided meditations
- Breathing exercises
- Mindfulness videos
- Screenings for depression and anxiety with clinical programs developed by psychologists
The app is secure and available to qualifying members at no cost. If asked for an access code, enter BCBSMI.
Help for substance use disorder
Drinking and drug use — including legal drugs and medications — have increased since the pandemic began.
If you think you or a loved one may need support, help is just a phone call away. Call 1-877-627-1041 to find a behavioral health specialist or treatment center, depending on your needs.
Mental health guides for members
Get tips on living a balanced life, hear from Blue Cross Blue Shield of Michigan members and see your options for care. Choose from:
- Women's Guide
- Men's Guide
- Seniors' Guide
- Parents' Guide
- Caregivers' Guide
The National Suicide Prevention Lifeline is an independent company, not affiliated with Blue Cross Blue Shield of Michigan. New Directions is an independent company that provides behavioral health services for Blue Cross Blue Shield of Michigan. Amazon, Alexa, and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Google and Google Home are trademarks of Google LLC. Teladoc Health® is an independent company that provides Virtual Care Solutions for Blue Cross Blue Shield of Michigan and Blue Care Network.
The information contained on this webpage is for educational purposes only. Nothing on this webpage is intended to be, nor should be used as or relied upon as, professional medical advice. Nothing contained on this webpage is intended to be used for medical diagnosis or treatment. For medical advice, or to receive medical diagnosis or treatment, consult with your health care provider.