Behavioral Health Contacts

As a Blue Cross Blue Shield of Michigan member, you mean the world to us. If you need support, call one of these numbers to quickly speak with someone. Help is just a phone call away.

Crisis assistance

National Suicide Prevention Lifeline
1-800-273-8255
TTY users call: 711
Available 24/7. 


National Domestic Violence Hotline
1-800-799-7233
TTY users call: 711
Available 24/7. Anonymous.

Substance use disorder

Blue Cross Blue Shield of Michigan PPO
1-877-627-1041
Answered by our partner, New Directions

Blue Care Network HMO
1-800-482-5982

Medicare Plus Blue PPO
1-888-803-4960

Blue Care Network Advantage HMO
1-800-431-1059

TTY users call: 711

Referrals to specialists

Blue Cross Blue Shield of Michigan PPO
1-800-762-2382

Blue Care Network HMO
1-800-482-5982

Medicare Plus Blue PPO
1-888-803-4960

Blue Care Network Advantage HMO
1-800-431-1059

TTY users call: 711

To see your online and in-person options for behavioral health care, please visit our get support page.

The National Suicide Prevention Lifeline and National Domestic Violence Hotline are independent companies, not affiliated with Blue Cross Blue Shield of Michigan. New Directions is an independent company that provides behavioral health services for Blue Cross Blue Shield of Michigan.

The information contained on this webpage is for educational purposes only. Nothing on this webpage is intended to be, nor should be used as or relied upon as, professional medical advice. Nothing contained on this webpage is intended to be used for medical diagnosis or treatment. For medical advice, or to receive medical diagnosis or treatment, consult with your health care provider.