Behavioral Health Crisis Care

Quickly get the right help for a mental health or substance use crisis. Use these resources to find the best-fitting, immediate care for yourself or your loved ones.

Need help now?

Call the Mental Health and Substance Use Disorder number on the back of your member ID card. If you have an immediate crisis, call the Suicide and Crisis Lifeline at 988.

man on phone women distressed


Crisis care options

Psychiatric urgent care 
For when you can't wait for outpatient treatment but need immediate assessment, this option offers walk-in and virtual urgent care.

Mobile crisis 
This option offers emergency mobile behavioral health care for adults and children in crisis. A mobile unit can visit the home, office or wherever you are within your county or region during your crisis.

Crisis stabilization 
Use the 24/7 recovery-focused crisis centers for urgent situations. They offer assessment, treatment and stabilization in emergencies.

Crisis residential 
This option offers short-term residential crisis treatment for you to take part in your recovery.


Find the right crisis care services near you

Common Ground Resources and Crisis Center

On-site service areas and available care options
Genesee, Oakland and Wayne counties

  • Psychiatric urgent care – virtual visits only 
  • Mobile crisis 
  • Crisis stabilization – on-site care only 
  • Crisis residential – on-site care only

1200 N. Telegraph Road, Bldg. 32E 
Pontiac, MI 48341 

Hegira Health’s COPE

On-site service area and available care options
Wayne County

  • Psychiatric urgent care – on-site care only 
  • Mobile crisis 
  • Crisis stabilization – on-site care only 
  • Crisis residential – on-site care only

33505 Schoolcraft Road  
Livonia, MI 48150 

New Oakland Family Centers

On-site service areas and available care options 
Ann Arbor, Center Line, Clarkston, Clinton Township, Farmington Hills, Flint, Grand Rapids, Livonia, Okemos, Pontiac, Port Huron, Southgate and Warren

  • Mobile crisis – in-person or virtual visits 
    New Oakland Family Centers will cover the entire southern Michigan peninsula for mobile crisis  
  • Crisis residential – on-site care only

1-800-395-3223 – single point of contact for all service locations

Pine Rest

On-site service areas and available care options
Kent and Ottawa counties

  • Psychiatric urgent care – on-site care only

300 68th St. SE, Bldg. E, Entrance E1
Grand Rapids, MI 49548