Availity training opportunities

This is part of a series of articles on our move to Availity^® for our provider portal.

You’ll have plenty of opportunities to participate in training so you can get the most out of the Availity provider portal. Whether you’re new to Availity or you currently use Availity for another Michigan health plan, the trainings offered will provide the basics and details about how Blue Cross Blue Shield of Michigan and Blue Care Network’s information will be displayed.

Training specific for Blue Cross and BCN providers

We’ll soon share with you a special webpage that will provide guidance through the registration process. We’ll also share a dedicated training page where you can sign up for live webinars explaining the different Availity features you’ll need to do your job. Watch for a special edition email with this information in March.

Training available within Availity

Once you have access to Availity, you’ll be able to access training within the portal. In the top right navigation, you’ll see Help & Training. The Help & Training section offers two options:

• Find Help – This is a searchable directory of help topics. If you want more information about eligibility, for example, you can type “eligibility” in the search. If your question is specific to Blue Cross and BCN, you can type in the search word “BCBSM.” You’ll find tips and explanations, often with screenshots, to help you use Availity more effectively.

• Get Trained – Clicking here takes you to the Availity Learning Center where you can sign up to attend live webinar offerings by clicking Sessions. You can also use the Search catalog field to view previously recorded trainings that are available on demand.

We encourage you to take advantage of the learning opportunities that work best for you, whether that’s a live webinar, a recorded training or online help tips with screenshots.

Questions?

If you have questions about the move to Availity, please check our Frequently Asked Questions document first. If your question isn’t already answered there, submit your question to ProviderPortalQuestions@bcbsm.com so we can consider adding it to the FAQ document.

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.