We’ve updated our timeline for transition to Availity provider portal

We’re moving our estimated timeline for the move to the Availity^® provider portal back a bit. This change will ensure our transition to Availity provides you with the features you want and the accuracy and dependability you’ve come to expect.

We’re still working to have Blue Cross Blue Shield of Michigan and Blue Care Network content available in Availity in 2021, but a full transition is likely to move into 2022. We’ll share more on that timing later this year.

To help support this change, we plan to have both our current portal (Provider Secured Services on bcbsm.com, including web‑DENIS) and Availity functioning with Blue Cross and BCN information for a period of time.

We’ve been so excited about the advantages of moving to the Availity provider portal that we couldn’t wait to share them with you. That’s why we announced the decision to move to Availity in September 2020, and we began sharing some of the positive changes with you each issue of The Record, starting in November 2020.

We’re still excited about what the future holds with our move to Availity, but we’re going to take a small break in telling you about it for the next few issues. We’ll bring you more tips as we get closer to the implementation date. We appreciate your patience as we work to improve our online services for you.

Questions?
If you have questions about the move to Availity, check our Frequently asked questions document first. If your question isn’t already answered there, submit your question to ProviderPortalQuestions@bcbsm.com so we can consider adding it to the FAQ document.