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February 2021

Get ready for Availity: Technical requirements

Online provider toolsThis is part of a series of articles on Availity®, the new provider portal that will become available later this year

As we’ve communicated previously, Blue Cross Blue Shield of Michigan and Blue Care Network will move to the Availity provider portal later in 2021. We want your organization to have the best experience possible when using Availity. For a smooth transition, you should have the following:

  • A high-speed internet connection
  • Google Chrome as your browser (Chrome is the preferred browser, but Microsoft Edge, version 79 or higher, and Firefox® are also supported. Internet Explorer®, version 11.0 or higher, is supported but not recommended.)
  • The ability to enable pop-up windows, allow JavaScript and allow images to load automatically
  • 1024 x 768 pixels or greater screen resolution
  • Up-to-date antivirus software
  • The latest version of Adobe® Reader, to view PDF documents

Tip: The latest Availity technical requirements are available on the Availity website.** Scroll down and click on the Requirements tab.

Questions?

If you have questions about the move to Availity, check our Frequently Asked Questions document first. If your question isn’t already answered there, submit your question to ProviderPortalQuestions@bcbsm.com so we can consider adding it to the FAQ document. If you need immediate assistance or have a question specific to a certain member or situation, use our website resources or contact Provider Inquiry.

Web resources:

  • Log in as a provider at bcbsm.com.
  • Find prior authorization information for Michigan providers at ereferrals.bcbsm.com.
  • Find prior authorization information for non-Michigan providers and medical policy information by going to bcbsm.com/providers and clicking on Quick Links.

Provider Inquiry numbers are available at bcbsm.com/providers:

  • Click on Contact Us.
  • Click on the type of provider you are.
  • Click on Provider Inquiry.

Call the Blue Cross Web Support Help Desk at 1-877-258-3932 if you have problems with the current Blue Cross Provider Secured Services site.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.

Previous articles about Availity
In case you missed them, here are the articles about Availity we’ve already published:

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2020 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.