Get ready for Availity: Find out which web browser to use

To prepare for moving to the Availity^® provider portal in the coming months, you should take a look at the internet browser you’re currently using.

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

We shared technical requirements with you in the February 2021 issue of The Record. But since that time, there has been a change: Availity no longer supports Internet Explorer 11.

If you’re using Internet Explorer now, you’ll need to switch to a new browser. Otherwise, your experience on Availity will be affected.

The preferred browser for Availity is Google Chrome, but Microsoft Edge (version 79 or higher) and Firefox^® are also acceptable. You can download Google Chrome for free.**

For more information on Availity technical requirements, go to the Availity website.** Scroll down, and click on the Requirements tab.

Questions?
If you have questions about the move to Availity, check our Frequently asked questions document first. If your question isn’t already answered there, submit your question to ProviderPortalQuestions@bcbsm.com so we can consider adding it to the FAQ document.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.