Get ready for Availity: Learn more about alerts and provider resources

This is part of a series of articles on our move to Availity^® for our provider portal.

After we transition to the Availity provider portal, you’ll still be able to access important alerts, resources and publications for Blue Cross Blue Shield of Michigan and Blue Care Network. However, how you find this information will change, and you’ll also see a new and improved look.

Currently, you read broadcast messages when you click on web-DENIS. They’re listed in the center of the screen under Welcome to web-DENIS. In the left navigation of web-DENIS, you can click on one of the following to find the information you need to do business with us:

• BCBSM Provider Publications and Resources
• BCN Provider Publications and Resources
• Provider Manuals

New way to find alerts and provider resources

After the transition to Availity, what you see now as web-DENIS broadcast messages will simply be called “alerts.” You’ll find them, along with provider publications, resources and manuals, within the Blue Cross and BCN payer space. After logging in to Availity, you’ll click on Payer Spaces on the top navigation bar, then click on BCBSM and BCN.

This will bring you to our payer space, which will include information for both Blue Cross and BCN. You’ll see three tabs:

• Applications — Our payer space will always open on the Applications tab. This is where you’ll find applications specific to Blue Cross and BCN. For example, you’ll find e-referral, Benefit Explainer, Health e-Blue℠, and Provider Enrollment and Change Self-Service.

• Resources — Clicking on the Resources tab will show you links to our websites and provider manuals where you can find important information you need.

• News and Announcements — This tab will connect you with our provider alerts, so you can find breaking or critical news you need to know.

Improvements

We’re working to make it easier for you to find what you need. For example, our new Provider Resources website will have information for both Blue Cross and BCN within a single site and will include a new search feature. You can access the website through the payer space Resources tab.

Also, within the payer space Applications and Resources tabs, you’ll be able to select specific items that you use frequently as “favorites.” They’ll be accessible from your Availity top navigation bar no matter where you are in the portal.

Questions?
If you have questions about the move to Availity, please check our Frequently Asked Questions document first. If your question isn’t already answered there, submit your question to ProviderPortalQuestions@bcbsm.com, so we can consider adding it to the FAQ document.

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.