Get ready for Availity: How to designate resources as ‘favorites’

When Blue Cross Blue Shield of Michigan and Blue Care Network move to the Availity^® provider portal later in 2021, you’ll notice some updated features that will help you find what you need more quickly. Here’s a preview of how you can designate specific resources on Availity as “favorites.”

Throughout the Availity portal, you’ll see hearts next to applications and other resources. You can click on the heart if you want to identify that item as one of your favorites. The items you select as favorites are added to the My Favorites drop‑down list at the top of the screen. You can choose what you want shown in that drop‑down list. It can be an application or a specific document. Then, each time you log in to Availity, you can go to My Favorites to quickly find the information you need.

In addition, Availity looks at the applications you use the most and lists those on the homepage in the My Top Applications area. Here’s a sample of what you might see based on your usage history.

Questions?
If you have questions about the move to Availity, check our Frequently asked questions document first. If your question isn’t already answered there, submit your question to ProviderPortalQuestions@bcbsm.com, so we can consider adding it to the FAQ document.

If you need immediate assistance or have a question specific to a certain member or situation, use our website resources or contact Provider Inquiry.

 Web resources:

• Log in as a provider at bcbsm.com.
• Find prior authorization information for Michigan providers at ereferrals.bcbsm.com.
• Find prior authorization information for non-Michigan providers and medical policy information by going to bcbsm.com/providers and clicking on Quick Links.

Provider Inquiry numbers are available at bcbsm.com/providers. Click on Contact Us. Then click on the type of provider you are, and click on Provider Inquiry.

Call the Blue Cross Web Support Help Desk at 1‑877‑258‑3932 if you have problems with the current Blue Cross provider portal.