Get ready for Availity: How to use new search feature

When Blue Cross Blue Shield of Michigan and Blue Care Network move to the Availity^® provider portal later in 2021, you’ll notice some updated features that will help you find what you need faster. Here’s a preview of the search capability that will be available on Availity.

Availity has a keyword search field in the upper right corner of the page. Here are some of the items you can find using the search feature:

• Specific content either available to all or posted within Payer Spaces (areas with content specific to a certain health plan, like Blue Cross and BCN)
• An application
• Key help topics, tips and quick links to Availity training
• Diagnosis and procedure codes

Note: You can find them by code or a portion of the code name.

The search feature isn’t case sensitive, but you’ll need to spell the word correctly for the system to find what you’re searching for. So, if you remember seeing a resource or an announcement, but don’t remember where it was, type in a keyword and Availity will help you find it.

Questions?
If you have questions about the move to Availity, check our Frequently Asked Questions document first. If your question isn’t already answered there, submit your question to ProviderPortalQuestions@bcbsm.com, so we can consider adding it to the FAQ document.

If you need immediate assistance or have a question specific to a certain member or situation, use our website resources or contact Provider Inquiry.

 Web resources:

• Log in as a provider at bcbsm.com.
• Find prior authorization information for Michigan providers at ereferrals.bcbsm.com.
• Find prior authorization information for non-Michigan providers and medical policy information by going to bcbsm.com/providers and clicking on Quick Links.

Provider Inquiry numbers are available at bcbsm.com/providers. Click on Contact Us. Then click on the type of provider you are, and click on Provider Inquiry.

Call the Blue Cross Web Support Help Desk at 1‑877‑258‑3932 if you have problems with the current Blue Cross provider portal.