Coordinated Care Advocate Plus

This premium care management program from Blue Cross Blue Shield of Michigan gives your employees access to advocates who provide personal one-on-one support for all their health care and benefits needs.

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Believe it or not, many people avoid medical treatment due to confusion about their health care benefits and navigating the health care system.

And with the added responsibility of managing employer-sponsored benefits such as 401(k), life insurance and Employee Assistance Programs, many people are overwhelmed.

Fortunately, you have the power to help your employees meet these challenges.

With Blue Cross Coordinated Care Advocate Plus.

This program maximizes care management by giving all your employees and their covered family members access to personalized, high touch, concierge style servicing by advocates.

It’s like giving them a personal assistant to help with all their health care and benefit homework.

Advocates are a single-source, go-to for:

Details about programs and benefits offered by your company.

Answers to questions about health plan benefits.

Help resolving claims and billing issues.

Assistance finding high-quality, low-cost doctors and specialists.

Connecting to support for chronic and complex conditions and non-urgent medical concerns.

And your employees can easily stay connected to support by phone or the BCBSM Coordinated Care app.

This program delivers the highest level of employee engagement with the lowest dollar threshold for claimant reviews and offers:

Customized cultural training and virtual self-managed education

Personalized recommendations based on data insights to prompt your employees to take actions to improve their health and optimize their benefits.

And data integration with non-Blue vendors and a custom website and communications to educate your employees about the program.

Take the burden off your human resources department and let us service all your employees benefit needs.

To learn more, contact your Blue Cross agent, sales representative or account manager, or visit bcbsm.com/care-management/advocate-plus.

Couple sitting looking at a laptop

Read transcript

Believe it or not, many people avoid medical treatment due to confusion about their health care benefits and navigating the health care system.

And with the added responsibility of managing employer-sponsored benefits such as 401(k), life insurance and Employee Assistance Programs, many people are overwhelmed.

Fortunately, you have the power to help your employees meet these challenges.

With Blue Cross Coordinated Care Advocate Plus.

This program maximizes care management by giving all your employees and their covered family members access to personalized, high touch, concierge style servicing by advocates.

It’s like giving them a personal assistant to help with all their health care and benefit homework.

Advocates are a single-source, go-to for:

Details about programs and benefits offered by your company.

Answers to questions about health plan benefits.

Help resolving claims and billing issues.

Assistance finding high-quality, low-cost doctors and specialists.

Connecting to support for chronic and complex conditions and non-urgent medical concerns.

And your employees can easily stay connected to support by phone or the BCBSM Coordinated Care app.

This program delivers the highest level of employee engagement with the lowest dollar threshold for claimant reviews and offers:

Customized cultural training and virtual self-managed education

Personalized recommendations based on data insights to prompt your employees to take actions to improve their health and optimize their benefits.

And data integration with non-Blue vendors and a custom website and communications to educate your employees about the program.

Take the burden off your human resources department and let us service all your employees benefit needs.

To learn more, contact your Blue Cross agent, sales representative or account manager, or visit bcbsm.com/care-management/advocate-plus.

Advocate Plus Overview

Blue Cross Coordinated Care Advocate Plus is our premium care management solution offering the highest level of support for your employees and covered family members. 

 

It builds upon Coordinated Care Core, Coordinated Care Enhanced and Coordinated Care Advocate and provides integrated, digitally-enabled clinical and concierge-style servicing for all your employees and greater engagement of those with complex and chronic conditions. 

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What can Advocate Plus do for your employees?

Here's what you can expect:

  • Reduced dollar threshold for claimant reviews, lowered to $50,000 from $75,000, meaning a greater number of your employees will have access to care management
  • Advocates who do the work for your employees to make their life easier and simplify the health care and benefits experience
  • Personalized recommendations based on data insights for your employees to improve their health and optimize benefits
  • Enhanced monthly and quarterly reports and a 2% employee engagement performance guarantee
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Coordinated Care Advocate Plus features

These features include:

  • A holistic, member-centric approach to member support
  • Comprehensive support across medical, behavioral, pharmaceutical and social needs
  • Coordination with local providers and community resources
  • Enhanced analytics to identify and prioritize the most impactable employees
  • Access to Advocates to assist your employees with clinical needs and questions
  • Performance guarantees for engagement and high dollar review
  • An expanded digital experience with member-facing tools

Advocates are the next generation of customer service. They have a deep understanding of the benefits and programs available to your employees and use that knowledge to provide a high-touch, personalized experience. Advocates are trained and empowered to address the needs of your employees, eliminating their hassles, and resolving all questions and needs - leaving them with no homework.

Advocates not only meet your employees’ health care and benefit needs; they’re trained to be a proactive partner that will work with your employees to improve their health, their understanding and usage of their benefits, and how the find and get care. Advocates also help your employees: 

  • Find a doctor and schedule appointments  
  • Resolve claims and benefit issues 
  • Navigate their choices for care 
  • Access personalized care and services to meet specific needs 
  • Connect to care teams or Advocates for nonurgent illnesses or chronic and complex conditions 
  • Provide healthcare out-of-pocket cost estimates to members 
  • Steerage to high-quality, low-cost providers

With their Blue Cross plan, your employees will have access to various benefits and programs to promote and facilitate better physical, mental and emotional health. 

As an employer, you may also offer non-Blue Cross benefits and programs to your employees. With a long list of benefits and programs available, it can be challenging for your employees to understand the ins and outs of everything available to them. 

Through the Advocate Plus offering, all of these various health solutions will be seamlessly connected through the  Advocate, leading to better health and better health plan utilization.

Explore other offerings

Coordinated Care Core

Here to support your employees who need help managing complex and chronic conditions.

Coordinated Care Advocate

Here to support your employees who need simplified and personalized health and benefits support.

Coordinated Care Enhanced

Here to support your employees who need care for complex conditions at a lower cost.

Expand your health care offerings

Reach out to your Blue Cross representative today to join the growing number of employers that are expanding their employees' coverage with Blue Cross Coordinated Care.
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