Coordinated Care Enhanced

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Laura J.

Hi, I'm Laura. I am from Port Austin, Michigan.

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Laura J.

And this is my son, Henry.

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Laura J.

So I do have two boys. I have Jamison, who is three, and I and I have Henry, who's eight months old. They are definitely the joys of my and my husband's life.

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Laura J.

we tried for so long to have a baby and then went through the IVF process. So,

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Laura J.

you know, the potential of losing a child early on or having a child with medical difficulties was always in the back of our mind.

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Laura J.

So when we got the phone call from IVF that we were pregnant, my husband and I were extremely excited to the point where I actually saw my husband cry,

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Laura J.

I was like every range of emotion and excited, scared, you know, ready for the challenge of a baby.

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Laura J.

And then at like 13 weeks, we had a scare where we thought we were losing the pregnancy. And so

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Laura J.

the emotional rollercoaster with that heading to the emergency room,

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Laura J.

And then that's when we were introduced to the care program was right after that.

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Brittney O.

Laura came to our program with high risk pregnancy issues

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Brittney O.

as a nurse. I reached out to her and communicated with her about her pregnancy issues

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Brittney O.

when we reach a member and we

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Brittney O.

introduce our program and we let them know that we're here to help with,

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Brittney O.

anything that they have throughout their their medical journey.

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Brittney O.

It

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Brittney O.

oftentimes is a surprise to them. They weren't aware that they had this this program available to them,

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Brittney O.

but they are pleasantly surprised.

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Laura J.

was enrolled in it.

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Laura J.

It was a no brainer to be part of that program

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Laura J.

So she assisted me with medication changes.

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Laura J.

she would explain, you know, this is what could potentially happen. Here's some side effects.

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Brittney O.

and helped her work through

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Brittney O.

appointments treatments

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Brittney O.

and helped her come up with ways that she could treat her pregnancy concerns at home

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Laura J.

she was the voice of reassurance to make sure that,

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Laura J.

I was okay with what my doctor was prescribing. My doctor was okay when we were all on the same page.

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Brittney O.

as a nurse

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Brittney O.

myself, my position is to educate our members and support our members. And the biggest thing is advocate to make sure that our members are getting the most appropriate care.

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Laura J.

It was definitely an excitement once Jamison came. He was born early. He was a 32 week, three day or so. Britney did follow along our entire Nick used day.

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Laura J.

she didn't just stop right after my pregnancy was done. She followed along until we were all home and happy and healthy.

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Laura J.

when

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Laura J.

I found out I was pregnant with Henry, it was a surprise and

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Laura J.

we didn't think we could get pregnant naturally.

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Laura J.

Obviously we did.

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Brittney O.

that second go around, when I first contacted her she was definitely

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Brittney O.

worried, rightfully so, about the outcomes of this of this pregnancy.

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Brittney O.

made sure to

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Brittney O.

alleviate her concerns to the best of my ability

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Brittney O.

and let her know that I was here to help her

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Brittney O.

whatever

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Brittney O.

resources she might need

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Brittney O.

to ensure that she could try to relax and enjoy the pregnancy

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Laura J.

Britteny followed along the entire pregnancy and we had a full term healthy baby

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Laura J.

Having two boys is

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Laura J.

exciting.

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Laura J.

it's kind of a roller coaster of what are we going to do today and what are we going to get into and what new adventures are we going to go out?

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Laura J.

Okay. This will make me a little emotional, actually. So. Britney, thank you for everything that you did. You are the reason that I have what I have.

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Laura J.

You were another voice to help,

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Laura J.

So thank you. Thank you for everything I really appreciate it.

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Brittney O.

Well, my voice is still shaky now because I, too, am emotional. I'm a mom. I.

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Brittney O.

myself,

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Brittney O.

as a mom, you want to make sure that another mom, a fellow mom, is supported in every way, shape or form.

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Brittney O.

so to Laura, I want to say thank you for entrusting me with with you, helping you with your care and

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Brittney O.

I.

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Brittney O.

I can't say thank you enough.