Comprehensive Health Care

Get help managing your chronic or complex condition. Blue Cross Blue Shield of Michigan and Blue Care Network offer Blue Cross Coordinated Care℠ at no extra cost.

Alma shares her Care Management story
Transcript

Blue Cross Coordinated Care management testimonial: Alma’s story

ALMA

Hi. My name is Alma. I live in Flint, Michigan and I'm a social worker.

Staying healthy is important to me because I want to be here longer. Prior to the Blue Cross Care Management assisting me in my journey toward health, I was very unhealthy.

SHELLY

Alma was telling me how much she was struggling with depression, weight loss, was trying to get on top of her diabetes.

ALMA

She encouraged me to improve my health. So I said, okay, I'll give it a try. Even I really, I didn't want to do it. But because she encouraged me to do it, I did it.

I was a person that she cared about. I was not just a job that she was doing.

SHELLY

She was walking, eating healthier.

ALMA

The walking really invigorates me. It makes me feel good.

SHELLY

She just felt like a different person.

ALMA

My overall health has improved greatly from being

If I could say one thing about it, is that it was life-changing for me.

Transcript

Blue Cross Coordinated Care management testimonial: Alma’s story

ALMA

Hi. My name is Alma. I live in Flint, Michigan and I'm a social worker.

Staying healthy is important to me because I want to be here longer. Prior to the Blue Cross Care Management assisting me in my journey toward health, I was very unhealthy.

SHELLY

Alma was telling me how much she was struggling with depression, weight loss, was trying to get on top of her diabetes.

ALMA

She encouraged me to improve my health. So I said, okay, I'll give it a try. Even I really, I didn't want to do it. But because she encouraged me to do it, I did it.

I was a person that she cared about. I was not just a job that she was doing.

SHELLY

She was walking, eating healthier.

ALMA

The walking really invigorates me. It makes me feel good.

SHELLY

She just felt like a different person.

ALMA

My overall health has improved greatly from being

If I could say one thing about it, is that it was life-changing for me.

Woman looking into the screen of a mobile phone.

Patient-centered care

Your health plan includes a care management program created to provide one-on-one, personalized support to members dealing with chronic or complex conditions.

A Nurse Care Manager will contact you to get started. If you haven't been contacted, but would like to see if you qualify, call the Customer Service number on the back of your member ID card. Once registered in the program, we’ll help you stay on track by:

  • Connecting you to a nurse-led Blue Cross® care team, which includes pharmacists, dietitians, social workers and behavioral health specialists, to support your comprehensive care needs
  • Identifying health risks and steps you can take to improve your health
  • Helping you understand your condition, find transportation to appointments, engage with community resources, adhere to medication plans and more
“

"I've lost over 85 pounds. My BMI has gone down considerably. I just feel so much better now. And before all of this, I thought I was too old or, I just didn't think I had a lot of hope. And then now, almost a year later, I have so much more hope."

Ricardo, Blue Cross Coordinated Care participant

  

Ricardo smiling at camera
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Learn how Blue Cross Coordinated Care helped Laura manage her high-risk pregnancy

Video of Laura

Blue Cross Coordinated Care management testimonial: Laura’s story

LAURA

Hi, I am Laura. I am from Port Austin, Michigan, and this is my son Henry.

So I do have two boys. We tried for so long to have a baby. When we got the phone call that we were pregnant, my husband and I were extremely excited. And then at like 13 weeks we had a scare where we thought we were losing the pregnancy.

BRITTANY

Laura came to our program with high-risk pregnancy issues as a nurse, I reached out to her and communicated with her about her pregnancy issues.

LAURA

So she assisted me with, uh, medication changes. She would explain, you know, this is what could potentially happen. Here's some side effects.

BRITTANY

As a nurse myself, my position is to educate our members and support our members, and the biggest thing is advocate to make sure that our members are getting the most appropriate care.

LAURA

Brittany, thank you for everything that you did. You are the reason that I have what I have, so thank you. Thank you for everything. I really appreciate it.

Member looking at his phone

The BCBSM Coordinated Care app

Use the app to connect with your care team. You can also learn about the steps you can take to better manage your health each day.

  • Choose the Checklist tab for a daily list of tasks to complete
  • Use the Progress tab to track your progress
  • Use the Chat tab to send messages and receive guidance from your Blue Cross® care team 
  • Find health plan resources, benefit information and articles relevant to you in the Resources tab
  • View your personal health information, care program details and health and medication reminders in the Profile tab

The app is available at no cost for Apple and Android devices through the Apple Store® and Google Play™. Your access code is mihealth.

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Wellframe is an independent company supporting Blue Cross Blue Shield of Michigan by providing the BCBSM Coordinated Care mobile app. Questions? You can email Wellframe.