When you have a complex or chronic condition, managing your day-to-day care needs can feel overwhelming.
That’s why your health plan includes a free care management program to help — Blue Cross Coordinated Care.
It offers one-on-one guidance and support based on your specific needs and goals to help you manage your condition and get on the road to better health.
If you are eligible for the program, a Blue Cross care team member will contact you. Or you can call the Customer Service number on the back of your member ID card to see if you qualify for the program.
Once you enroll, you'll be paired with a nurse care manager who’ll work directly with you throughout your time in the program. And you can easily stay connected by phone or send a message through your member account at BCBSM.com or via our mobile app.
First, your nurse care manager will discuss your medical history to identify factors that may be affecting your health. Then, your nurse care manager will:
Help you find a doctor if you need one and schedule your appointments for you.
Support you in making achievable lifestyle changes to improve your health.
Provide easy-to-understand information and self-care tips related to your condition.
Help you find transportation to appointments, adhere to medication plans, identify community resources and support groups, and address behavioral health concerns such as depression or anxiety.
Share details about your care options, such as urgent care, virtual care and our 24/7 nurse line.
Give guidance for caring for a child dealing with an illness.
Work with your family and caregivers as needed.
Your nurse care manager will also connect you with other Blue Cross care team members, such as pharmacists, dietitians and behavioral health social workers, to support your specific needs.
Your Blue Cross care team will look at every aspect of your care and connect you to the right services and support to stay on track to have the best health outcomes possible.
And everything you discuss is completely confidential.
Members who participate in the program say it has changed their lives!
So, be sure to accept the call or respond to the letter or app message from Blue Cross Blue Shield of Michigan to get started.
Take control of your health today.
