Coordinated Care is smarter, better care management

Blue Cross Blue Shield of Michigan gives personalized support to your employees and their family members who face complex health issues.

Person-centered care that runs deep

Blue Cross Coordinated Care is care management reimagined. We've combined health care resources at the regional level to deliver personalized results to your employees and their family members. Registered nurses lead teams that identify, engage and help members with complex health issues. 

Care that's data driven

Care that’s

We identify members who need help

We use enhanced analytics to:

  • Pinpoint who will benefit from care management the most
  • Find employees and family members with unmanaged health conditions
  • Flag members for preventive and proactive solutions
  • Reveal or uncover barriers for improving health outcomes
Care that's coordinated

Care that’s

Registered nurses coordinate teams

Once an employee or family member is identified, a Blue Cross nurse:

  • Reaches out to offer the program
  • Uncovers and manages member needs
  • Coordinates with local providers to ensure appropriate care
  • Connects members with community resources in their area
Care that's connected

Care that’s

Convenient access to care plan

Employees and their family members are encouraged to use the BCBSM Coordinated Care app to:

  • Chat with a nurse through secure messaging
  • Set reminders to track appointments and medications
  • Read helpful articles about medical conditions
  • Monitor health and wellness progress
Care that's community based

Care that’s

Care teams that are connected

Our care teams are immersed in the communities where your employees live. The team helps members:

  • Learn about nearby resources and facilities, such as urgent care and doctor's offices 
  • Connect with local service providers including food delivery services and transportation
  • Build better relationships with local care professionals

Program highlights

Program benefit and features overview


Frequently asked questions

Here are some questions and answers that help explain Coordinated Care.

Still have questions? Contact your Blue Cross sales representative.

Blue Cross Coordinated Care
employer resources

Download these materials to share information about Coordinated Care within your company.

Coordinated Care Employer guide (PDF)

Coordinated Care Employer place mat (PDF)

Blue Cross Coordinated Care
Master Class

This one-hour, interactive webinar shows how a coordinated care program can identify your employees in need and deliver a holistic care approach for your employees' unique health care needs.

Watch the Master Class