Blue Cross Coordinated Care is powered by advanced technology to deliver your employees a streamlined, personalized experience. 

Member Snapshot

The Member Snapshot provides Blue Cross with a comprehensive, personalized view of each member using a cloud-based data and informatics infrastructure.

In this tool, the Blue Cross team can view your employees’ preferred communication methods, available Blue Cross and non-Blue Cross benefits and programs and any available proactive recommendations to help your employees stay healthy and better utilize their benefits.

Advanced Analytics

Advanced analytics generate proactive recommendations based on care gaps and other advocacy and healthcare journeys. These recommendations provide your employees with suggested actions and behaviors to better manage their health and benefits or improve their overall healthcare experience. These recommendations include:

• Addressing gaps in care
• Better use of their plan network
• Clinical reminders
• Onboarding for plans and programs
• Operational recommendations such as account registration
• Vendor steerage and engagement

The BCBSM app

The BCBSM app offers personalized recommendations, simple connections to care teams and curated health and benefit content to support your employees’ needs. The app can be used (depending on which offering the employer has selected) to:

• Connect with a member advocate or care advocate
• Get expert guidance for non-urgent illness and injury from a care advocate
• Set appointment reminders and track medications
• View helpful articles and videos directly related to personal needs

Integrated Suite of Digital Tools

Our integrated suite of digital tools, through a Blue Cross member account at bcbsm.com and the BCBSM app, allow users to search for healthcare providers, review their benefits, estimate costs and research sites of care. With an online member account, your employees will also be able to:

• Keep track of deductibles, maximums and copays
• View their claims history
• View or change their primary care physician
• Manage their health spending account if applicable