Blue Cross Coordinated Care

The Coordinated Care Portfolio is tailored to deliver personalized care management, clinical guidance and customer service solutions to make your employees’ specific healthcare challenges easier.

A new level of personalization and support

Let's build the right combination of care management and customer service solutions for your organization's specific needs.


Helping employees with chronic or complex conditions

OUR SOLUTION Coordinated Care Core

Comprehensive support across medical, behavioral, pharmaceutical and social needs included with every plan.


Broader access to clinical support and greater engagement in care management

OUR SOLUTION Coordinated Care Navigator

Access to Clinical Navigators to assist your employees with clinical needs and questions.


Simplify the entire health care experience for all employees

OUR SOLUTION Coordinated Care Advocate

The next generation of customer service. Advocate provides a high-touch, simple and personalized benefits experience.


Promote condition-specific digital health programs

OUR SOLUTION Coordinated Care Suite

Activates a curated set of innovative digital health solutions to support employees with specific health needs.


Want to learn more about Coordinated Care?

To learn more about the Coordinated Care Portfolio and how it could benefit your organization, reach out to a Blue Cross representative today. GET IN TOUCH

A portfolio powered by technology

Blue Cross Coordinated Care is powered by advanced technology to deliver your employees a streamlined, personalized experience.

Member Snapshot
The Member Snapshot provides Blue Cross with a comprehensive, personalized view of each member using a cloud-based data and informatics infrastructure.

Advanced Analytics
Advanced analytics generate proactive recommendations based on care gaps and other advocacy and health care journeys.

BCBSM Coordinated Care App
Offers personalized recommendations, simple connections to care teams and curated health and benefit content to support your employees’ needs.

Integrated Suite of Digital Tools
Our integrated suite of digital tools, through a Blue Cross member account at and the Blue Cross mobile app, allow users to search for health care providers, review their benefits, estimate costs and research sites of care.


Have questions about Coordinated Care?

To learn more about the Coordinated Care Portfolio and how it could benefit your company, reach out to your Blue Cross representative today or visit our FAQ page.