Blue Cross Coordinated Care
Blue Cross Coordinated Care provides smarter, better care management for members with chronic conditions, leading to improved health outcomes and proven cost savings.
00:00:05:23 - 00:00:10:20
Alma S.
Hi. My name is Alma. I live in Flint, Michigan, and I'm a social worker.
00:00:10:20 - 00:00:11:19
Alma S.
staying healthy?
00:00:11:19 - 00:00:15:01
Alma S.
It's important to me because I want to be here longer
00:00:15:01 - 00:00:27:02
Alma S.
and because my job entails me. Walking to so many houses. Walking for so many days is that I have to make sure I'm healthy related to what I'm eating and relating to exercise.
00:00:27:02 - 00:00:28:11
Alma S.
hello
00:00:28:11 - 00:00:33:14
Alma S.
Prior to the Blue Cross Care Management assisted me in my journey toward health.
00:00:33:14 - 00:00:35:08
Alma S.
I was very unhealthy.
00:00:35:08 - 00:00:38:06
Alma S.
I was actually 20 pounds heavier.
00:00:38:12 - 00:00:43:21
Alma S.
was tired with unmotivated, wanted to lay down and sleep most of the time.
00:00:44:14 - 00:00:46:03
Alma S.
I received a phone call.
00:00:46:15 - 00:00:56:14
Alma S.
They told me they were from Blue Cross and Blue Shield. The person with the nurse. And they indicated to me that I'm just here to help you out, to improve your health.
00:00:56:21 - 00:01:02:04
Alma S.
My care manager name is Shelly. Shelly is the best person in the world to me,
00:01:02:04 - 00:01:07:20
Shelley K.
so when I initially called Alma, she was a little reserved with me in the beginning.
00:01:08:00 - 00:01:26:04
Shelley K.
But the more we got to talk, she was telling me how much she was struggling with depression, weight loss, was trying to get on top of her diabetes, just had a lot of things going on that were really dragging her down.
00:01:26:04 - 00:01:29:18
Alma S.
Before I met Shelley, I was laying in the bed with potato chips.
00:01:29:21 - 00:01:32:19
Alma S.
She encouraged me to improve my health
00:01:33:02 - 00:01:41:06
Alma S.
So I said, okay, I'll give it a try. Even I really I didn't want to do it, but because she encouraged me to do it, I did it.
00:01:41:16 - 00:01:47:13
Alma S.
I was a person that she cared about. I was not just a job that she was doing.
00:01:47:13 - 00:01:55:19
Shelley K.
Alma has just such a great sense of humor. So it was always just a fun call and I could always count on getting a laugh out of that conversation.
00:01:56:08 - 00:01:56:23
Shelley K.
for almost
00:01:57:02 - 00:02:07:05
Shelley K.
we talked about a referral to the dietitian because she was really interested in getting control of her diabetes, lowering her A1C and losing weight.
00:02:07:13 - 00:02:23:06
Alma S.
Some of the things they encouraged me to do was to eat a more healthier meal, to also include exercise in my lifestyle and just to monitor my blood sugar levels and my blood pressure.
00:02:23:20 - 00:02:26:19
Shelley K.
we talked about what can you do to make that happen?
00:02:27:02 - 00:02:29:06
Shelley K.
So she started walking
00:02:30:07 - 00:02:36:08
Alma S.
the walking really invigorates me. It makes me feel good when I
00:02:36:10 - 00:02:38:22
Alma S.
go walking and I look forward to it.
00:02:38:22 - 00:02:43:01
Alma S.
And I also like the weight loss that you get from the walking.
00:02:43:23 - 00:02:47:07
Alma S.
and guess what? I'm driving a little bit in the summertime.
00:02:47:22 - 00:02:51:10
Shelley K.
She was walking, eating healthier.
00:02:51:11 - 00:02:56:21
Shelley K.
She just felt like a different person and had like a spring in their step.
00:02:56:21 - 00:03:04:02
Alma S.
my overall health has improved greatly from being involved with the Blue Cross and Blue Shield
00:03:04:04 - 00:03:04:22
Alma S.
program
00:03:05:10 - 00:03:13:21
Alma S.
I'm making sure I leave, work out cardio weights, walking at least four days at the week,
00:03:14:03 - 00:03:17:23
Alma S.
Now, I'm not tired. Now I'm more energetic
00:03:18:14 - 00:03:23:09
Alma S.
If I could say one thing about it, if that it was life changing for me.
00:03:23:09 - 00:03:35:01
Shelley K.
it was so cool to see how she had transformed from kind of a broken person to someone who was taking charge of their health,
00:03:35:11 - 00:03:38:14
Shelley K.
just really making herself a priority.
00:03:38:20 - 00:03:39:18
Alma S.
Shelley.
00:03:39:20 - 00:03:42:01
Alma S.
You helped me improve my life.
00:03:42:01 - 00:03:43:04
Alma S.
I want to say
00:03:43:04 - 00:03:45:07
Alma S.
you helped me, save my life
00:03:45:07 - 00:03:51:22
Alma S.
you did things that I would not have done for myself.
00:03:51:22 - 00:03:54:15
Alma S.
anything I could say to you, Shelly, that I love you
00:03:55:06 - 00:03:57:15
Alma S.
and I appreciate you and you helped me
00:03:57:15 - 00:04:00:14
Alma S.
through some of the worst times in my life.
00:04:01:14 - 00:04:12:16
Shelley K.
Thank you, Alma, for saying those very kind words. It was my pleasure to be a part of your health journey and to help you get to a better place.
Transcript CTA
00:00:05:23 - 00:00:10:20
Alma S.
Hi. My name is Alma. I live in Flint, Michigan, and I'm a social worker.
00:00:10:20 - 00:00:11:19
Alma S.
staying healthy?
00:00:11:19 - 00:00:15:01
Alma S.
It's important to me because I want to be here longer
00:00:15:01 - 00:00:27:02
Alma S.
and because my job entails me. Walking to so many houses. Walking for so many days is that I have to make sure I'm healthy related to what I'm eating and relating to exercise.
00:00:27:02 - 00:00:28:11
Alma S.
hello
00:00:28:11 - 00:00:33:14
Alma S.
Prior to the Blue Cross Care Management assisted me in my journey toward health.
00:00:33:14 - 00:00:35:08
Alma S.
I was very unhealthy.
00:00:35:08 - 00:00:38:06
Alma S.
I was actually 20 pounds heavier.
00:00:38:12 - 00:00:43:21
Alma S.
was tired with unmotivated, wanted to lay down and sleep most of the time.
00:00:44:14 - 00:00:46:03
Alma S.
I received a phone call.
00:00:46:15 - 00:00:56:14
Alma S.
They told me they were from Blue Cross and Blue Shield. The person with the nurse. And they indicated to me that I'm just here to help you out, to improve your health.
00:00:56:21 - 00:01:02:04
Alma S.
My care manager name is Shelly. Shelly is the best person in the world to me,
00:01:02:04 - 00:01:07:20
Shelley K.
so when I initially called Alma, she was a little reserved with me in the beginning.
00:01:08:00 - 00:01:26:04
Shelley K.
But the more we got to talk, she was telling me how much she was struggling with depression, weight loss, was trying to get on top of her diabetes, just had a lot of things going on that were really dragging her down.
00:01:26:04 - 00:01:29:18
Alma S.
Before I met Shelley, I was laying in the bed with potato chips.
00:01:29:21 - 00:01:32:19
Alma S.
She encouraged me to improve my health
00:01:33:02 - 00:01:41:06
Alma S.
So I said, okay, I'll give it a try. Even I really I didn't want to do it, but because she encouraged me to do it, I did it.
00:01:41:16 - 00:01:47:13
Alma S.
I was a person that she cared about. I was not just a job that she was doing.
00:01:47:13 - 00:01:55:19
Shelley K.
Alma has just such a great sense of humor. So it was always just a fun call and I could always count on getting a laugh out of that conversation.
00:01:56:08 - 00:01:56:23
Shelley K.
for almost
00:01:57:02 - 00:02:07:05
Shelley K.
we talked about a referral to the dietitian because she was really interested in getting control of her diabetes, lowering her A1C and losing weight.
00:02:07:13 - 00:02:23:06
Alma S.
Some of the things they encouraged me to do was to eat a more healthier meal, to also include exercise in my lifestyle and just to monitor my blood sugar levels and my blood pressure.
00:02:23:20 - 00:02:26:19
Shelley K.
we talked about what can you do to make that happen?
00:02:27:02 - 00:02:29:06
Shelley K.
So she started walking
00:02:30:07 - 00:02:36:08
Alma S.
the walking really invigorates me. It makes me feel good when I
00:02:36:10 - 00:02:38:22
Alma S.
go walking and I look forward to it.
00:02:38:22 - 00:02:43:01
Alma S.
And I also like the weight loss that you get from the walking.
00:02:43:23 - 00:02:47:07
Alma S.
and guess what? I'm driving a little bit in the summertime.
00:02:47:22 - 00:02:51:10
Shelley K.
She was walking, eating healthier.
00:02:51:11 - 00:02:56:21
Shelley K.
She just felt like a different person and had like a spring in their step.
00:02:56:21 - 00:03:04:02
Alma S.
my overall health has improved greatly from being involved with the Blue Cross and Blue Shield
00:03:04:04 - 00:03:04:22
Alma S.
program
00:03:05:10 - 00:03:13:21
Alma S.
I'm making sure I leave, work out cardio weights, walking at least four days at the week,
00:03:14:03 - 00:03:17:23
Alma S.
Now, I'm not tired. Now I'm more energetic
00:03:18:14 - 00:03:23:09
Alma S.
If I could say one thing about it, if that it was life changing for me.
00:03:23:09 - 00:03:35:01
Shelley K.
it was so cool to see how she had transformed from kind of a broken person to someone who was taking charge of their health,
00:03:35:11 - 00:03:38:14
Shelley K.
just really making herself a priority.
00:03:38:20 - 00:03:39:18
Alma S.
Shelley.
00:03:39:20 - 00:03:42:01
Alma S.
You helped me improve my life.
00:03:42:01 - 00:03:43:04
Alma S.
I want to say
00:03:43:04 - 00:03:45:07
Alma S.
you helped me, save my life
00:03:45:07 - 00:03:51:22
Alma S.
you did things that I would not have done for myself.
00:03:51:22 - 00:03:54:15
Alma S.
anything I could say to you, Shelly, that I love you
00:03:55:06 - 00:03:57:15
Alma S.
and I appreciate you and you helped me
00:03:57:15 - 00:04:00:14
Alma S.
through some of the worst times in my life.
00:04:01:14 - 00:04:12:16
Shelley K.
Thank you, Alma, for saying those very kind words. It was my pleasure to be a part of your health journey and to help you get to a better place.
