Weight Management Program
Enroll and participate in one of two Healthy Blue Living weight management options if your Blue Care Network Qualification Form shows your BMI is 30 or higher.
This program works best with Fitbit step-counting devices, including the Fitbit Inspire™ provided by the program. If you use a device from a different brand, note that BCN does not support troubleshooting.
Order and set up the Fitbit Inspire provided by the program
Synchronize your device with your online member account
Wear your device and average at least 5,000 steps per day
Open the Fitbit app daily to auto refresh your step count
Blue Care Network offers workshops by WeightWatchers, also known as WW, to Healthy Blue Living members whose qualification form shows a body mass index of 30 or higher.
Enroll in WW through your online member account
Attend your first workshop within a week of signing up
Track your participation with the BCN Proof of Attendance Form
Enroll in a new WW subscription every 13 weeks
This program features a Fitbit Inspire activity tracker. We cover the cost of the Inspire device if you sign up for the program and order the device through your member account or BCN Customer Service. The instructions about the Steps walking program in this guide are for Fitbit devices only. If you use another wearable device that tracks steps, you are responsible for following the requirements of the program appropriately. We're unable to provide instructions for other devices.
Enroll in the Steps walking program and, optionally, order your Fitbit activity tracker. You should enroll through your online member account, but you can also call the Customer Service number on the back of your BCN member ID card.
You’ll receive an order confirmation by email. Keep this for your records. Once your device has shipped, you’ll receive another email with your tracking number. It will arrive by mail within five to seven business days.
Follow the included instructions to set up your Fitbit device and Fitbit account. Set up your device as soon as it arrives because that’s when the program begins.
Sync your Fitbit account with your member account. This step is important. The Healthy Blue Living program doesn't have access to your Fitbit account, so this is how it keeps track of your steps to make sure you’re averaging 5,000 per day. If you don’t sync your Fitbit account with your member account, your steps will show as zero, which will drop you to the standard level with higher out-of-pocket costs. Here’s how to link your accounts:
Once your accounts are linked, your steps will show on your Fitbit account and member account. It may take up to one day for your steps to display.
Remember, if you don’t use a Fitbit, the device you use must be a physical wearable device. Syncing accounts with other health apps won’t transfer your steps correctly.
Wear your Fitbit device and start walking. Make sure you wear your device all day to average at least 5,000 steps per day.
Open the Fitbit app daily to allow your steps data to refresh. Your steps will load if your Fitbit is within a few feet of your smartphone or tablet. You must use a Bluetooth-compatible smartphone, tablet or computer.
The steps that show in your Fitbit account should be the same that show in your member account. To confirm your steps are loading to your account:
Steps entered manually cannot be accepted. Steps must be uploaded electronically from your steps-counting device.
Steps are tracked every three months from when you sign up for the program. If your average is below 5,000 steps per day for each three-month period, everyone on your plan drops to the standard benefit level. This means higher copayments, deductible and coinsurance, depending on your plan. Don’t forget, you must link your Fitbit account with your BCN member account. The program doesn't have access to your Fitbit account, so it confirms your steps with your member account.
If your Fitbit device is lost or damaged, call the BCN Customer Service number on the back of your member ID card to see if you’re eligible for a replacement device. BCN won’t replace a personal device, other than Fitbit, if it’s lost or damaged. However, you may be eligible for a Fitbit Inspire device.
Call Fitbit Participant Support at 1-844-534-8248, email CWsupport@fitbit.com or visit the Fitbit support site* to resolve the following issues faster:
We're unable to provide service or support technical questions about activity trackers other than Fitbit devices.
*Blue Care Network does not control this website and is not responsible for its content.
This program is designed to work with Fitbit devices. If you use a device from a different brand, note that BCN does not support troubleshooting. To check all activity tracking brands that work with this program:
Enroll in the Steps walking program and, optionally, order your Fitbit activity tracker. You should enroll through your online member account, but you can also call the Customer Service number on the back of your BCN member ID card.
You’ll receive an order confirmation by email. Keep this for your records. Once your device has shipped, you’ll receive another email with your tracking number. It will arrive by mail within five to seven business days.
Follow the included instructions to set up your Fitbit device and Fitbit account. Set up your device as soon as it arrives because that’s when the program begins.
Sync your Fitbit account with your member account. This step is important. The Healthy Blue Living program doesn't have access to your Fitbit account, so this is how it keeps track of your steps to make sure you’re averaging 5,000 per day. If you don’t sync your Fitbit account with your member account, your steps will show as zero, which will drop you to the standard level with higher out-of-pocket costs. Here’s how to link your accounts:
Once your accounts are linked, your steps will show on your Fitbit account and member account. It may take up to one day for your steps to display.
Remember, if you don’t use a Fitbit, the device you use must be a physical wearable device. Syncing accounts with other health apps won’t transfer your steps correctly.
Wear your Fitbit device and start walking. Make sure you wear your device all day to average at least 5,000 steps per day.
Open the Fitbit app daily to allow your steps data to refresh. Your steps will load if your Fitbit is within a few feet of your smartphone or tablet. You must use a Bluetooth-compatible smartphone, tablet or computer.
The steps that show in your Fitbit account should be the same that show in your member account. To confirm your steps are loading to your account:
Steps entered manually cannot be accepted. Steps must be uploaded electronically from your steps-counting device.
Steps are tracked every three months from when you sign up for the program. If your average is below 5,000 steps per day for each three-month period, everyone on your plan drops to the standard benefit level. This means higher copayments, deductible and coinsurance, depending on your plan. Don’t forget, you must link your Fitbit account with your BCN member account. The program doesn't have access to your Fitbit account, so it confirms your steps with your member account.
If your Fitbit device is lost or damaged, call the BCN Customer Service number on the back of your member ID card to see if you’re eligible for a replacement device. BCN won’t replace a personal device, other than Fitbit, if it’s lost or damaged. However, you may be eligible for a Fitbit Inspire device.
Call Fitbit Participant Support at 1-844-534-8248, email CWsupport@fitbit.com or visit the Fitbit support site* to resolve the following issues faster:
We're unable to provide service or support technical questions about activity trackers other than Fitbit devices.
*Blue Care Network does not control this website and is not responsible for its content.
This program is designed to work with Fitbit devices. If you use a device from a different brand, note that BCN does not support troubleshooting. To check all activity tracking brands that work with this program:
You are encouraged to enroll through your member account, but you can also call the BCN Customer Service number on the back of your member member ID card.
Attend your first workshop within one week of signing up.
WW will help you get started virtually or locate the workshop closest to the ZIP code you provided.
Track your participation as proof of your attendance.
When you begin your three-month subscription, download a copy of the BCN Proof of Attendance Form (PDF). Make sure you fill it out completely and then follow the directions on the form to submit it.
Reenroll in a new three-month subscription when your current subscription ends.
Work with your primary care provider to submit a new qualification form once your BMI drops below 30.
You must attend at least 11 out of 13 weekly workshops for each three-month subscription and then reenroll in a new three-month subscription once it ends.
Continue attending your regular workshops. We’ll start paying on the date you officially sign up for WW through your online member account or our BCN Customer Service department. We won’t reimburse you for workshops that you attended before joining our program.
There are virtual options and workshop locations across the country. To find a workshop on a different day or near your travel destination, go to WW.com*, check with your workshop staff or call WW at 1-866-454-3452.
*Blue Care Network does not control this website and is not responsible for its content.
You are encouraged to enroll through your member account, but you can also call the BCN Customer Service number on the back of your member member ID card.
Attend your first workshop within one week of signing up.
WW will help you get started virtually or locate the workshop closest to the ZIP code you provided.
Track your participation as proof of your attendance.
When you begin your three-month subscription, download a copy of the BCN Proof of Attendance Form (PDF). Make sure you fill it out completely and then follow the directions on the form to submit it.
Reenroll in a new three-month subscription when your current subscription ends.
Work with your primary care provider to submit a new qualification form once your BMI drops below 30.
You must attend at least 11 out of 13 weekly workshops for each three-month subscription and then reenroll in a new three-month subscription once it ends.
Continue attending your regular workshops. We’ll start paying on the date you officially sign up for WW through your online member account or our BCN Customer Service department. We won’t reimburse you for workshops that you attended before joining our program.
There are virtual options and workshop locations across the country. To find a workshop on a different day or near your travel destination, go to WW.com*, check with your workshop staff or call WW at 1-866-454-3452.
*Blue Care Network does not control this website and is not responsible for its content.