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GM Salaried Health Plan Options for 2025

GM and Blue Cross Blue Shield of Michigan make it easy to get the most from your coverage.

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Please select a Centrus Health option

Doctors Behavioral Health

Single Two Person Family

Monthly contribution

View benefits at a glance:

Find a doctor within this plan option:

100% preventive care coverage (PDF):*

Medical, behavioral health and Rx coverage:

Eligible for Health Savings Account:

Deductible:*

Coinsurance:*

Out-of-pocket maximum:*

Maximum total cost per year:*

Total cost = (Monthly contribution x 12 months) + Out-of-pocket maximum

ConnectedCare

Henry Ford Health

Monthly contribution

$20

View benefits (PDF)

Find a doctor

100% preventive care coverage (PDF):*

✓

Medical, behavioral health and Rx coverage:

✓

Eligible for Health Savings Account:

✓

Deductible:*

$1,600

Coinsurance:*

10%

Out-of-pocket maximum:*

$2,400

Maximum total cost per year:* Total cost = (Monthly contribution x 12 months) + Out-of-pocket maximum

$2,640

Basic

Blue Cross Provider Network

Monthly contribution

$50

View benefits (PDF)

Find a doctor Find a doctor

100% preventive care coverage (PDF):*

✓

Medical, behavioral health and Rx coverage:

✓

Eligible for Health Savings Account:

✓

Deductible:*

$1,600

Coinsurance:*

10%

Out-of-pocket maximum:*

$2,400

Maximum total cost per year:* Total cost = (Monthly contribution x 12 months) + Out-of-pocket maximum

$3,000

* Values show in-network for ConnectedCare and in-network for Basic. Level 1 includes all providers and facilities within ConnectedCare and the Henry Ford Health.

BCBSM Virtual Expo

Visit a Blue Cross virtual health plan expo and learn more information about the new 2024 General Motors plans and benefits.

Visit the BCBSM Virtual Expo

advantages of a virtual expo

Find a Blue Cross plan that's right for you on your own time and at your own pace
See your choices for care options and health and well-being benefits
Learn how to manage your account online

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Learn more about your GM health care plan.

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Learn more about your GM health care plan.

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HealthSync

Get to know ConnectedCare: HealthSync

General Motors offers an additional choice in your area, including behavioral health coverage and the ConnectedCare option. Available through HealthSync, ConnectedCare reduces costs when you receive care from a single group of doctors and hospitals helping you coordinate your care. Get the local care you need in person, by phone and online.

An option about you

With HealthSync, the focus is on you. This Fort Wayne area option provides the quality of care you've come to expect at a lower cost than the Basic option.
HealthSync ConnectedCare doctors

ConnectedCare gives you convenient access to a nationally-recognized health care system with more than 4,363 doctors practicing 75 specialties, including behavioral health.

Henry Ford Health

Get to know ConnectedCare: Henry Ford Health

General Motors offers an additional choice in your area, the ConnectedCare option. Available through Henry Ford Health, ConnectedCare reduces costs when you receive care from a single group of doctors and hospitals helping you coordinate your care. Get the local care you need in person, by phone and online.

An option about you

With Henry Ford Health, the focus is on you. This Southeast Michigan option provides the quality of care you've come to expect at a lower cost than the Basic option.
ConnectedCare: Henry Ford Health doctors

ConnectedCare gives you convenient access to a nationally-recognized health care system that includes more than 3,000 providers in 40 specialties, including behavioral health.

Centrus Health

Get to know ConnectedCare: Centrus Health

General Motors offers an additional choice in your area, including behavioral health coverage and the ConnectedCare option. Available through Centrus Health, ConnectedCare reduces costs when you receive care from a single group of doctors and hospitals helping you coordinate your care. Get the local care you need in person, by phone and online.

An option about you

With Centrus Health, the focus is on you. This Kansas City area option provides the quality of care you've come to expect at a lower cost than the Basic option.
Centrus Health ConnectedCare doctors

ConnectedCare gives you convenient access to a nationally-recognized health care system that includes more than 2,700 doctors in more than 40 clinics and practicing groups, including behavioral health.

ConnectedCare gives you convenient access to a broad network of doctors and advanced practice providers in many specialties across the five-county Kansas City area.

Ascension Genesys

Get to know ConnectedCare: Ascension Genesys

General Motors offers an additional choice in your area, including behavioral health coverage and the ConnectedCare option. Available through Ascension Genesys, ConnectedCare reduces costs when you receive care from a single group of doctors and hospitals helping you coordinate your care. Get the local care you need in person, by phone and online.

An option about you

With Ascension Genesys, the focus is on you. This Flint area option provides the quality of care you've come to expect at a lower cost than the Basic option.
Ascension Genesys ConnectedCare doctors

ConnectedCare gives you convenient access to a nationally-recognized health care system that includes more than 500 providers in 60 specialties, including behavioral health.

Tandem

Get to know ConnectedCare: Tandem

General Motors offers an additional choice in your area, including behavioral health coverage and the ConnectedCare option. Available through Tandem, ConnectedCare reduces costs when you receive care from a single group of doctors and hospitals helping you coordinate your care. Get the local care you need in person, by phone and online.

An option about you

With Tandem, the focus is on you. This area option provides the quality of care you've come to expect at a lower cost than the Basic option.
Tandem doctors

ConnectedCare gives you convenient access to a nationally-recognized health care system that includes more than 500 providers in 60 specialties, including behavioral health.

ConnectedCare frequently asked questions

ConnectedCare benefits

ConnectedCare: Henry Ford Health is a GM Salaried Medical Plan option available to employees and their families living in Southeast Michigan. Through a partnership with Henry Ford Health the ConnectedCare: Henry Ford Health option provides employees with more personal support, better coordinated care, and an enhanced level of service – all at a more affordable cost when compared to other GM medical plan options.

The ConnectedCare option is a custom partnership with Henry Ford Health, delivering primary and specialty care, walk‐in/urgent/emergency care, and hospitalization health care services to members. Providers and facilities located throughout Southeast Michigan are a part of the Henry Ford Health network. This includes more than 2,800 doctors and advanced practice providers in 40 specialties. Additionally, DMC Children’s Hospitals, specialty centers and specialty providers delivering services for pediatric patients not available through Henry Ford Health are included in the ConnectedCare network.

Level 1. Providers participating in the ConnectedCare network are called Level 1 providers and covered services pay at Level 1 benefits.
Level 2. Providers and facilities that are not part of the ConnectedCare network but participate in the broad Blue Cross Blue Shield of Michigan (BCBSM) PPO network are called Level 2 providers. Covered services received from these providers and facilities pay at Level 2 benefits.

ConnectedCare provides lower out‐of‐pocket costs when you receive care from ConnectedCare Level 1 providers and facilities. You have higher out‐of‐pocket costs when you receive care from Level 2 providers or providers outside of the BCBSM PPO network.

In rare situations where highly specialized services are not available from a ConnectedCare Level 1 provider or facility, such as advanced burn care, a waiver process is in place to ensure that services can be received from an appropriate Level 2 provider at Level 1 benefits (lower out-of-pocket costs).

Emergency care for qualified medical emergencies is covered at Level 1 benefits, whether you’re in Southeast Michigan or traveling outside of the area, even if the provider is not a ConnectedCare Level 1 provider. Once discharged from the emergency department, all follow‐up care should be through ConnectedCare Level 1 providers.

If you receive non‐emergency medical services from Level 2 providers, when those services are available from ConnectedCare Level 1 providers, those services will be covered at Level 2 benefits resulting in higher out‐of‐pocket costs for you.

The ConnectedCare: Henry Ford Health option is available to GM salaried employees who live in one of 250+ eligible zip codes throughout eight counties in Southeastern Michigan. Visit bcbsm.com/gmplan to see if the option is available where you live.

Henry Ford Health is committed to expanding the reach of this healthcare plan with a strong focus in the Southeast Michigan, tri-county area.

ConnectedCare coverage

The amount you pay depends on your situation:

If you require emergency care from a hospital emergency department for qualified medical emergencies, you will pay 10 percent of the cost of the service after you meet your Level 1 deductible.
If the care you receive is not for an emergency, you will generally pay 30 percent of the allowed amount for the service after you meet the Level 2 deductible, resulting in higher out-of-pocket costs for you.

In any other situation where a service is not available from a ConnectedCare Level 1 provider, your ConnectedCare Level 1 provider will work with you to find a Level 2 provider that participates with Blue Cross Blue Shield. In this case, the Henry Ford Health Concierge Team will facilitate a waiver process (see details below) so that services rendered by a Level 2 provider can be covered at Level 1 benefits, resulting in lower out-of-pocket costs for you.

Emergency care for qualified medical emergencies is covered at Level 1 at any hospital. Care received at urgent care facilities outside of Southeast Michigan is also covered at Level 1, so long as the provider is in the BCBSM PPO network.

If your dependent child lives outside of Southeast Michigan (e.g., away at college), they should have an established patient relationship and receive their annual physical with a ConnectedCare Level 1 primary care provider when at home. The dedicated Henry Ford Health Concierge Team can assist in scheduling these appointments.

Should your dependent child require on‐going care for a diagnosed condition while they are living outside Southeast Michigan, their ConnectedCare Level 1 provider will help find a Level 2 provider that participates with Blue Cross Blue Shield and the Henry Ford Health Concierge Team will facilitate a waiver process (see details below) so that services can be covered at Level 1 benefits, resulting in lower out-of-pocket costs for you.

Yes.

Emergency care for qualified medical emergencies is covered at Level 1 at any hospital emergency department. Once discharged from the emergency room or hospital following emergency care, all follow-up care should be received from ConnectedCare Level 1 providers.
Care received at urgent care facilities outside of Southeast Michigan is also covered at Level 1, so long as the provider is in the BCBSM PPO network.
If you require non-emergency health care while traveling in Michigan, but outside of Southeast Michigan, it is recommended you contact the MyCare Advice Line to speak directly with a registered nurse or connect with your provider through the many Virtual Care options available.

Should you require on‐going care for a diagnosed condition in an area where ConnectedCare Level 1 providers are not available, you should work with your ConnectedCare Level 1 provider to find a Level 2 provider that participates with Blue Cross Blue Shield and the Henry Ford Health Concierge Team will facilitate a waiver process (see details below) so that services can be covered at Level 1 benefits, resulting in lower out-of-pocket costs for you.

ConnectedCare providers

Only providers who are part of the Henry Ford Physician Network are ConnectedCare Level 1 providers. This includes all physicians in the Henry Ford Medical Group and hundreds of other independent providers, totaling more than 2,800 doctors and advanced practice providers in 40 specialties throughout Southeast Michigan. A provider can be affiliated with or have admitting rights at a Henry Ford Health hospital, but they are not a ConnectedCare Level 1 provider unless they are a member of the Henry Ford Physician Network.

Independent providers that are ConnectedCare: Henry Ford Health as Level 1 providers may not practice in a facility with Henry Ford Health signage or branding. These providers may even be affiliated with more than one health system.

In order to avoid unexpected costs, you are encouraged to check if your provider is a ConnectedCare Level 1 provider, by visiting Find a Doctor. This is a recommended practice prior to scheduling any appointments with new providers.

In addition to primary and specialty care, Henry Ford Health offers a wide range of services including 24‐hour emergency care, on-demand virtual primary care, outpatient surgery, home health care, behavioral health, occupational health, hospitals, and much more.

ConnectedCare Level 1 sites of care included in this arrangement are Henry Ford Health hospitals and facilities. If you receive services as a ConnectedCare: Henry Ford Health member, your ConnectedCare Level 1 provider will work with you to ensure that you receive all your care from ConnectedCare Level 1 providers and facilities, including hospitals.

Note: Henry Ford Jackson Hospital in Jackson, MI is not a ConnectedCare Level 1 location.

Additionally, DMC Children’s Hospitals and specialty centers in Southeast Michigan are considered ConnectedCare Level 1 locations. If you receive services as a ConnectedCare: Henry Ford Health member, your ConnectedCare Level 1 provider will work with you to ensure that you receive all your care from ConnectedCare Level 1 providers and facilities, including hospitals.

Yes, for those times when you need to see a doctor right away, Henry Ford Health offers several options.

Same-Day Care Appointments with Henry Ford primary care providers are available if you have an illness or minor injury. You can schedule an appointment online.

For scheduling, locations, and hours visit www.henryford.com/sameday.
Same-day access to a Henry Ford primary care doctor is available at the Henry Ford Virtual Primary Care Center on the Global Technical Center campus in the Cole Engineering Center and onsite within Detroit-Hamtramck Factory ZERO. This is a convenient option if you work at these locations.

Video Visits on Demand offer 24/7 access to care with a Henry Ford primary care provider for ages 1 and older.

Access this option via MyChart.

Henry Ford-GoHealth Urgent Care is available in Southeast Michigan for members of all ages, seven days/week, including after hours and holidays, or when you can’t wait for a regular visit with your doctor.

To save your spot in line, locations, and hours visit gohealthuc.com/henry-ford

If you have questions about where to go, contact the MyCare Advice Line to speak with a registered nurse that will guide you to the best location to treat your symptoms.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage, but there are many advantages to the ConnectedCare: Henry Ford Health option. The care you will receive is different from the care you have received in the past. You will receive more personalized support and greater access to care from Henry Ford Health providers. By choosing Henry Ford Health for you and your family, you are choosing:

Lower Costs

Lower monthly contributions than the Basic option.
Expanded list of no-cost preventive medications.
Better coordination of care leads to fewer duplicative or unnecessary tests and/or procedures.

More Personalization and Coordinated Care Delivery

More personalized and coordinated care, which can be especially helpful for individuals with chronic conditions and complex medical situations such as diabetes or cancer.
Continuity of care, rooted in a long‐term patient‐physician partnership, reduces fragmentation, and improves the safety and quality of care because your primary care doctor knows about other care you receive.
High‐quality, evidence‐based medicine and continued innovations in care management.
Proactive provider support for preventive care and chronic disease management.
A consistent focus on mutual medical decisions that involve the patient and respond to their individual needs and preferences.

Enhanced Access to Care Providers and Customer Support Services

Enhanced access to Henry Ford Health primary care providers and specialists for urgent needs and after‐hours care, including access through expanding capabilities in virtual care:

Urgent primary care provider (PCP) visits within 1 business day.
Annual physicals and appointments with specialists within 10 business days.

Access to a dedicated Concierge Team delivering exceptional customer service to guide you to the resources you need and help you maximize the value of your ConnectedCare membership.
Access to a dedicated MyCare Advice Line connecting you directly with a registered nurse 24/7.
Greater use of technology to improve access to information and your care team:

Easy online and mobile access through your Henry Ford MyChart patient portal allowing you to view test and lab results, message your doctor online, initiate an eVisit or virtual encounter, schedule an appointment, request prescription refills, pay your bill, view past and future appointments, and more.

The dedicated Henry Ford Health Concierge Team is available Monday through Friday, 7:30 a.m. - 5:30 p.m., at 844-436-7637 and offers:

Physician selection services to help you find a primary care physician or specialist in your area, whether close to home or work, taking into consideration your provider preferences.
Assistance with scheduling and coordinating your appointments.
Assistance with connecting you to your provider and office staff.
Assistance with activating and accessing your Henry Ford MyChart account.
Navigation assistance to ConnectedCare Level 1 facilities/locations along with directions and information about providers and services.
Assistance with getting explanations of billing statements and answers to billing questions.
Connection to interpreter services including language and hearing impaired.

The Henry Ford MyCare Advice Line is staffed 24 hours a day, seven days a week, 365 days a year and provides an opportunity for you and your covered dependents to speak with a Henry Ford registered nurse about medical concerns whenever you need it.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center, and even assist in scheduling appointments while you’re on the phone. Your calls are documented in your medical record to keep providers up to date. To learn more, call 1‐833‐262‐1949 or visit henryford.com/gm.

ConnectedCare benefits

Level 1. Providers participating in the ConnectedCare network are called Level 1 providers and covered services pay at Level 1 benefits.
Level 2. Providers and facilities that are not part of the ConnectedCare network but participate in the broad Blue Cross Blue Shield of Michigan (BCBSM) PPO network are called Level 2 providers. Covered services received from these providers and facilities pay at Level 2 benefits.

ConnectedCare coverage

The amount you pay depends on your situation:

If you require emergency care from a hospital emergency department for qualified medical emergencies, you will pay 10 percent of the cost of the service after you meet your Level 1 deductible.
If the care you receive is not for an emergency, you will generally pay 30 percent of the allowed amount for the service after you meet the Level 2 deductible, resulting in higher out-of-pocket costs for you.

Yes.

Emergency care for qualified medical emergencies is covered at Level 1 at any hospital emergency department. Once discharged from the emergency room or hospital following emergency care, all follow-up care should be received from ConnectedCare Level 1 providers.
Care received at urgent care facilities outside of Southeast Michigan is also covered at Level 1, so long as the provider is in the BCBSM PPO network.
If you require non-emergency health care while traveling in Michigan, but outside of Southeast Michigan, it is recommended you contact the MyCare Advice Line to speak directly with a registered nurse or connect with your provider through the many Virtual Care options available.

ConnectedCare providers

Note: Henry Ford Jackson Hospital in Jackson, MI is not a ConnectedCare Level 1 location.

Yes, for those times when you need to see a doctor right away, Henry Ford Health offers several options.

Same-Day Care Appointments with Henry Ford primary care providers are available if you have an illness or minor injury. You can schedule an appointment online.

For scheduling, locations, and hours visit www.henryford.com/sameday.
Same-day access to a Henry Ford primary care doctor is available at the Henry Ford Virtual Primary Care Center on the Global Technical Center campus in the Cole Engineering Center and onsite within Detroit-Hamtramck Factory ZERO. This is a convenient option if you work at these locations.

Video Visits on Demand offer 24/7 access to care with a Henry Ford primary care provider for ages 1 and older.

Access this option via MyChart.

Henry Ford-GoHealth Urgent Care is available in Southeast Michigan for members of all ages, seven days/week, including after hours and holidays, or when you can’t wait for a regular visit with your doctor.

To save your spot in line, locations, and hours visit gohealthuc.com/henry-ford

If you have questions about where to go, contact the MyCare Advice Line to speak with a registered nurse that will guide you to the best location to treat your symptoms.

ConnectedCare membership

Lower Costs

Lower monthly contributions than the Basic option.
Expanded list of no-cost preventive medications.
Better coordination of care leads to fewer duplicative or unnecessary tests and/or procedures.

More Personalization and Coordinated Care Delivery

More personalized and coordinated care, which can be especially helpful for individuals with chronic conditions and complex medical situations such as diabetes or cancer.
Continuity of care, rooted in a long‐term patient‐physician partnership, reduces fragmentation, and improves the safety and quality of care because your primary care doctor knows about other care you receive.
High‐quality, evidence‐based medicine and continued innovations in care management.
Proactive provider support for preventive care and chronic disease management.
A consistent focus on mutual medical decisions that involve the patient and respond to their individual needs and preferences.

Enhanced Access to Care Providers and Customer Support Services

Enhanced access to Henry Ford Health primary care providers and specialists for urgent needs and after‐hours care, including access through expanding capabilities in virtual care:

Urgent primary care provider (PCP) visits within 1 business day.
Annual physicals and appointments with specialists within 10 business days.

Access to a dedicated Concierge Team delivering exceptional customer service to guide you to the resources you need and help you maximize the value of your ConnectedCare membership.
Access to a dedicated MyCare Advice Line connecting you directly with a registered nurse 24/7.
Greater use of technology to improve access to information and your care team:

Easy online and mobile access through your Henry Ford MyChart patient portal allowing you to view test and lab results, message your doctor online, initiate an eVisit or virtual encounter, schedule an appointment, request prescription refills, pay your bill, view past and future appointments, and more.

The dedicated Henry Ford Health Concierge Team is available Monday through Friday, 7:30 a.m. - 5:30 p.m., at 844-436-7637 and offers:

Physician selection services to help you find a primary care physician or specialist in your area, whether close to home or work, taking into consideration your provider preferences.
Assistance with scheduling and coordinating your appointments.
Assistance with connecting you to your provider and office staff.
Assistance with activating and accessing your Henry Ford MyChart account.
Navigation assistance to ConnectedCare Level 1 facilities/locations along with directions and information about providers and services.
Assistance with getting explanations of billing statements and answers to billing questions.
Connection to interpreter services including language and hearing impaired.

View ConnectedCare FAQ (PDF)

ConnectedCare frequently asked questions

ConnectedCare benefits

The ConnectedCare option is available to GM salaried employees and their families living in the Flint area. ConnectedCare provides employees with a lower premium, lower out- of-pocket costs and better coordinated care.

When you enroll in ConnectedCare: Ascension Genesys, you receive all your medical care from Ascension Genesys providers and facilities. This health system includes a full-service hospital and urgent care center, primary care physicians, specialists and walk-in facilities throughout the Flint area.

If you have been enrolled in GM’s Basic medical plan option, you’re familiar with the terms in-network and out-of-network. ConnectedCare uses benefit levels:

Level 1: When you use Ascension Genesys providers and facilities, your care is considered Level 1. Level 1 costs less than Level 2.
Level 2: When you don’t use Ascension Genesys providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

Effective September 15, 2022, Inpatient Pediatric Care will be covered at Level 1 at Hurley Medical Center. Emergency care for qualified medical emergencies is covered at the Level 1 benefit, whether you’re in the Flint area or traveling outside the area, even if the provider isn’t a Level 1 provider. Once discharged from the emergency department, you should get all follow-up care from Level 1 providers.

No. The ConnectedCare: Ascension Genesys option is only available to GM salaried employees who live in select ZIP codes in the Flint area.

Visit bcbsm.com/gmplan to see if the option is available where you live.

ConnectedCare coverage

If dependents on your plan live outside the Flint area, call the Customer Service number on the back of your Blue Cross member ID card before they receive care. Our Customer Service team will take your request and submit it for consideration, which could take seven to 10 business days to determine if care can be covered at the Level 1 benefit.

For Level 1 urgent care outside Ascension Genesys, consider using virtual care. Online visits let you meet with a U.S. board-certified doctor or nurse practitioner from a smartphone, mobile device or computer 24 hours a day, seven days a week.

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

However, if you receive non-emergency care outside of the Flint service area or anywhere else in the United States and its territories, you’ll be covered at Level 2.

Level 1 has a lower cost share than Level 2.

ConnectedCare providers

Ascension Genesys has a broad network of doctors and advanced practice providers in many specialties across the Flint area. It also includes a wide range of services, such as 24-hour emergency care, outpatient surgery, ambulatory care, home health care and behavioral and occupational health.

The Ascension Genesys Hospital is included at the Level 1 benefit. To search for an Ascension Genesys provider, click here.

The Ascension Genesys Urgent Care Center is covered at the Level 1 benefit. All others outside the Ascension Genesys health system are considered Level 2.

If you’re in the Flint area, you must use the urgent care center or walk-in facilities that are part of the Ascension Genesys health system to get the Level 1 benefit.

For Level 1 urgent care outside Ascension Genesys, consider virtual care. Online visits let you meet with a U.S. board-certified doctor or nurse practitioner from a smartphone, mobile device or computer 24 hours a day, seven days a week.

The 24/7 Nurse Line is staffed 24 hours a day, seven days a week and provides an opportunity for you and your covered dependents to speak with a registered nurse about medical concerns whenever you need it.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center. To learn more, call 1-800-775-2583 or visit bcbsm.com/gmcare.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Significantly lower monthly contributions than the Basic option
No cost for an expanded list of preventive medications (participants of the Basic plan option have a smaller list of no cost, preventive medications)
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition

ConnectedCare: Ascension Genesys offers a health system of connected providers who work together to make sure you receive high-quality care. This health system has more than 500 doctors and advanced practice providers in 60 specialties across the Flint area who focus on the patient-physician partnership and ensure:

Your primary care doctor knows about other care you receive
High-quality, coordinated care based on evidence-based medicine and continued innovations in care management
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures

ConnectedCare benefits

If you have been enrolled in GM’s Basic medical plan option, you’re familiar with the terms in-network and out-of-network. ConnectedCare uses benefit levels:

Level 1: When you use Ascension Genesys providers and facilities, your care is considered Level 1. Level 1 costs less than Level 2.
Level 2: When you don’t use Ascension Genesys providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

No. The ConnectedCare: Ascension Genesys option is only available to GM salaried employees who live in select ZIP codes in the Flint area.

Visit bcbsm.com/gmplan to see if the option is available where you live.

ConnectedCare coverage

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

However, if you receive non-emergency care outside of the Flint service area or anywhere else in the United States and its territories, you’ll be covered at Level 2.

Level 1 has a lower cost share than Level 2.

ConnectedCare providers

The Ascension Genesys Hospital is included at the Level 1 benefit. To search for an Ascension Genesys provider, click here.

The Ascension Genesys Urgent Care Center is covered at the Level 1 benefit. All others outside the Ascension Genesys health system are considered Level 2.

If you’re in the Flint area, you must use the urgent care center or walk-in facilities that are part of the Ascension Genesys health system to get the Level 1 benefit.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center. To learn more, call 1-800-775-2583 or visit bcbsm.com/gmcare.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Significantly lower monthly contributions than the Basic option.
No cost for an expanded list of preventive medications (participants of the Basic plan option has a smaller list of no cost, preventive medications).
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition.

Your primary care doctor knows about other care you receive
High-quality, coordinated care based on evidence-based medicine and continued innovations in care management
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures

View ConnectedCare FAQ (PDF)

ConnectedCare frequently asked questions

ConnectedCare benefits

The ConnectedCare option is available to GM salaried employees and their families living in the Kansas City area. ConnectedCare provides employees with lower out-of-pocket costs and better coordinated care.

If you have been enrolled in GM’s Basic medical plan option, you’re familiar with the terms in-network and out-of-network. ConnectedCare uses benefit levels:

Level 1: When you use Centrus Health providers and facilities, your care is considered Level 1. Level 1 costs less than Level 2.
Level 2: When you don’t use Centrus Health providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

Emergency care for qualified medical emergencies is covered at the Level 1 benefit, whether you’re in these five counties of Kansas City or traveling outside the area. Once discharged from the emergency department, all follow-up care should be received from ConnectedCare: Centrus Health providers.

If you and your family receive non-emergency medical services from providers in these five counties that aren’t in Centrus Health, but are in the BlueSelect Plus network, services will be covered at the Level 2 benefit, with higher out-of-pocket costs. If you receive non‐emergency medical services from providers not in Centrus Health or the BlueSelect Plus network, these services won’t be covered.

Non‐emergency services received from providers in the following Missouri counties aren’t covered: Andrew, Atchison, Bates, Benton, Buchanan, Caldwell, Carroll, Cass, Clinton, Daviess, Dekalb, Gentry, Grundy, Harrison, Henry, Holt, Johnson, Lafayette, Livingston, Mercer, Nodaway, Pettis, Ray, Saline, St. Clair, Vernon, Worth.

For services received from providers in all other counties in Missouri and Kansas (not listed above), covered non-emergency services are covered at Level 1 when you use a PPO provider.

The ConnectedCare: Centrus Health option is only available to GM salaried employees who live in select Kansas City area ZIP codes in Clay (MO), Jackson (MO), Platte (MO), Johnson (KS) and Wyandotte (KS) counties.

Visit bcbsm.com/gmplan to see if the option is available where you live.

ConnectedCare coverage

If dependents on your plan live outside the Kansas City area, their services will generally be covered at Level 1 when they use a PPO provider. Emergency services only, are covered in the following counties: Andrew, Atchison, Bates, Benton, Buchanan, Caldwell, Carroll, Cass, Clinton, Daviess, DeKalb, Gentry, Grundy, Harrison, Henry, Holt, Johnson, Lafayette, Livingston, Mercer, Nodaway, Pettis, Ray, Saline, St. Clair, Vernon, and Worth.

Another option for Level 1 urgent care is virtual care. Online visits let you meet with a U.S. board-certified doctor or nurse practitioner from a smartphone, mobile device or computer 24 hours a day, seven days a week.

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

However, if you receive non-emergency care in the following counties, the services won’t be covered: Andrew, Atchison, Bates, Benton, Buchanan, Caldwell, Carroll, Cass, Clinton, Daviess, Dekalb, Gentry, Grundy, Harrison, Henry, Holt, Johnson, Lafayette, Livingston, Mercer, Nodaway, Pettis, Ray, Saline, St. Clair, Vernon or Worth.

If you travel anywhere else in the United States and its territories, non-emergency services with a PPO provider will generally be covered at Level 1.

ConnectedCare providers

Centrus Health has a broad network of doctors and advanced practice providers in many specialties across the five-county Kansas City area. In addition to primary and specialty care, Centrus Health offers a wide range of services including 24-hour emergency care, outpatient surgery, ambulatory care, home health care, behavioral health, occupational health and much more.

The hospitals in ConnectedCare: Centrus Health include:

University of Kansas
North Kansas City Hospital
Shawnee Mission Medical Center
Kansas City Metropolitan Physicians Association
Children’s Mercy Hospital
Children’s Mercy Hospital (Kansas)

To search for a Centrus Health provider, click here.

Yes, there are many urgent care and walk-in clinics available in Centrus Health. To find one near you, click here.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center. To learn more, call 1-800-775-2583 or visit bcbsm.com/gmcare.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Lower monthly contributions than the Basic option
No cost for an expanded list of preventive medications (participants of the Basic plan option have a smaller list of no cost, preventive medications)
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition

ConnectedCare: Centrus Health offers a health system of connected providers who work together to make sure you receive high-quality care. Focused on the patient-physician partnership, Centrus Health providers help ensure:

Your primary care doctor knows about other care you receive.
You get high-quality, coordinated care centered on evidence-based medicine and continued innovations in care management.
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures.

ConnectedCare benefits

If you have been enrolled in GM’s Basic medical plan option, you’re familiar with the terms in-network and out-of-network. ConnectedCare uses benefit levels:

Level 1: When you use Centrus Health providers and facilities, your care is considered Level 1. Level 1 costs less than Level 2.
Level 2: When you don’t use Centrus Health providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

For services received from providers in all other counties in Missouri and Kansas (not listed above), covered non-emergency services are covered at Level 1 when you use a PPO provider.

Visit bcbsm.com/gmplan to see if the option is available where you live.

ConnectedCare coverage

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

If you travel anywhere else in the United States and its territories, non-emergency services with a PPO provider will generally be covered at Level 1.

ConnectedCare providers

The hospitals in ConnectedCare: Centrus Health include:

University of Kansas
North Kansas City Hospital
Shawnee Mission Medical Center
Kansas City Metropolitan Physicians Association
Children’s Mercy Hospital
Children’s Mercy Hospital (Kansas)

To search for a Centrus Health provider, click here.

Yes, there are many urgent care and walk-in clinics available in Centrus Health. To find one near you, click here.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center. To learn more, call 1-800-775-2583 or visit bcbsm.com/gmcare.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Lower monthly contributions than the Basic option
No cost for an expanded list of preventive medications (participants of the Basic plan option have a smaller list of no cost, preventive medications)
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition

Your primary care doctor knows about other care you receive.
You get high-quality, coordinated care centered on evidence-based medicine and continued innovations in care management.
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures.

View ConnectedCare FAQ (PDF)

ConnectedCare frequently asked questions

ConnectedCare benefits

The ConnectedCare option is available to GM salaried employees and their families living in the Fort Wayne area. ConnectedCare provides employees with a lower premium, lower out-of-pocket costs and better coordinated care.

If you have been enrolled in GM’s Basic medical plan option, you’re familiar with the terms in-network and out-of-network. ConnectedCare uses benefit levels:
Level 1: When you use HealthSync providers and facilities, your care is considered Level 1. Level 1 costs less than Level 2.
Level 2: When you don’t use HealthSync providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

Emergency care for qualified medical emergencies is covered at the Level 1 benefit, whether you’re in the Fort Wayne area or traveling outside the area, even if the provider isn’t in ConnectedCare: HealthSync. Once discharged from the emergency department, all follow-up care should be through ConnectedCare: HealthSync providers, otherwise those services will be covered at the Level 2 benefit.

No. The ConnectedCare: HealthSync option is only available to GM salaried employees who live in select ZIP codes in the Fort Wayne area.

Visit bcbsm.com/gmplan to see if the option is available where you live.

ConnectedCare coverage

If dependents on your plan live outside the Fort Wayne area their services will generally be covered at Level 1 when they use a PPO provider.

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

If you travel anywhere else in the United States and its territories, non-emergency services with a PPO provider will generally be covered at Level 1.

ConnectedCare providers

HealthSync has HealthSync has a broad network of doctors and advanced practice providers in many specialties across the Fort Wayne area. In addition to primary and specialty care, HealthSync offers a wide range of services including 24-hour emergency care, outpatient surgery, ambulatory care, home health care, behavioral health, occupational health and much more.

The hospitals in the ConnectedCare: HealthSync include:

Lutheran Hospital of Indiana
Dupont Hospital
St. Joseph Hospital (Fort Wayne)
The Orthopedic Hospital
Kosciusko Community Hospital
Bluffton Regional Medical Center
Franciscan Hospital

To search for a HealthSync provider, click here.

Yes, there are many urgent care and walk-in clinics available in HealthSync. To find one near you, click here.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center. To learn more, call 1-800-775-2583 or visit bcbsm.com/gmcare.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Significantly lower monthly contributions than the Basic option.
No cost for an expanded list of preventive medications (participants of the Basic plan option has a smaller list of no cost, preventive medications).
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition.

ConnectedCare: HealthSync offers a health system of connected providers who work together to make sure you receive high-quality care. Focused on the patient-physician partnership, HealthSync providers help ensure:

Your primary care doctor knows about other care you receive
You get high-quality, coordinated care centered on evidence-based medicine and continued innovations in care management
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures

ConnectedCare benefits

If you have been enrolled in GM’s Basic medical plan option, you’re familiar with the terms in-network and out-of-network. ConnectedCare uses benefit levels:
Level 1: When you use HealthSync providers and facilities, your care is considered Level 1. Level 1 costs less than Level 2.
Level 2: When you don’t use HealthSync providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

No. The ConnectedCare: HealthSync option is only available to GM salaried employees who live in select ZIP codes in the Fort Wayne area.

Visit bcbsm.com/gmplan to see if the option is available where you live.

ConnectedCare coverage

If dependents on your plan live outside the Fort Wayne area their services will generally be covered at Level 1 when they use a PPO provider.

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

If you travel anywhere else in the United States and its territories, non-emergency services with a PPO provider will generally be covered at Level 1.

ConnectedCare providers

The hospitals in the ConnectedCare: HealthSync include:

Lutheran Hospital of Indiana
Dupont Hospital
St. Joseph Hospital (Fort Wayne)
The Orthopedic Hospital
Kosciusko Community Hospital
Bluffton Regional Medical Center
Franciscan Hospital

To search for a HealthSync provider, click here.

Yes, there are many urgent care and walk-in clinics available in HealthSync. To find one near you, click here.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center. To learn more, call 1-800-775-2583 or visit bcbsm.com/gmcare.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you’ll also have:

Lower monthly contributions than the Basic option
No cost for an expanded list of preventive medications (participants of the Basic plan option have a smaller list of no cost, preventive medications)
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition

Your primary care doctor knows about other care you receive
You get high-quality, coordinated care centered on evidence-based medicine and continued innovations in care management
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures

View ConnectedCare FAQ (PDF)

ConnectedCare frequently asked questions

ConnectedCare benefits

The ConnectedCare option is available to GM salaried employees and their families living in California. ConnectedCare provides employees with lower out-of-pocket costs and better coordinated care.

When you enroll in ConnectedCare: Tandem, you receive all your medical care from Tandem providers and facilities located in California.

If you have been enrolled in GM’s Basic medical plan option, you’re familiar with the terms in-network and out-of-network.

ConnectedCare uses benefit levels:

Level 1: When you use Tandem providers and facilities, your care is considered Level 1. Level 1 costs less than Level 2.

Level 2: When you don’t use Tandem providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

Emergency care for qualified medical emergencies is covered at the Level 1 benefit, whether you’re in California or traveling outside the state. Once discharged from the emergency department, all follow-up care should be received from ConnectedCare: Tandem providers.

For services received from providers outside of California, non-emergency services are covered at the Level 1 benefit.

The ConnectedCare: Tandem option is only available to GM salaried employees who live in California. Visit http://bcbsm.com/gmplan to see if the option is available where you live.

ConnectedCare coverage

If dependents on your plan live outside of California, their services will generally be covered at Level 1 when they use a PPO provider.

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

If you travel anywhere else in the United States and its territories, non-emergency services with a PPO provider will generally be covered at Level 1.

ConnectedCare providers

Available statewide, Tandem offers members access to a quality network of providers, which includes all specialties and levels of care.

To find the hospitals in ConnectedCare: Tandem click here.

To search for a Tandem provider, click here.

Yes, there are many urgent care and walk-in clinics available in Tandem. To find one near you, click here.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center. To learn more, call 1-800-775-2583 or visit bcbsm.com/gmcare.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Lower monthly contributions than the Basic option
No cost for an expanded list of preventive medications (participants of the Basic plan option have a smaller list of no cost, preventive medications)
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition

ConnectedCare: Tandem offers providers who ensure you receive high-quality care. Focused on the patient-physician partnership, Tandem providers help ensure:

Your primary care doctor knows about other care you receive
Access to quality providers who are focused on care coordination and improving health outcomes
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures

ConnectedCare benefits

The ConnectedCare option is available to GM salaried employees and their families living in California. ConnectedCare provides employees with lower out-of-pocket costs and better coordinated care.

When you enroll in ConnectedCare: Tandem, you receive all your medical care from Tandem providers and facilities located in California.

If you have been enrolled in GM’s Basic medical plan option, you’re familiar with the terms in-network and out-of-network.

ConnectedCare uses benefit levels:

Level 1: When you use Tandem providers and facilities, your care is considered Level 1. Level 1 costs less than Level 2.

Level 2: When you don’t use Tandem providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

For services received from providers outside of California, non-emergency services are covered at the Level 1 benefit.

The ConnectedCare: Tandem option is only available to GM salaried employees who live in California. Visit http://bcbsm.com/gmplan to see if the option is available where you live.

ConnectedCare coverage

If dependents on your plan live outside of California, their services will generally be covered at Level 1 when they use a PPO provider.

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

If you travel anywhere else in the United States and its territories, non-emergency services with a PPO provider will generally be covered at Level 1.

ConnectedCare providers

Available statewide, Tandem offers members access to a quality network of providers, which includes all specialties and levels of care.

To find the hospitals in ConnectedCare: Tandem click here.

To search for a Tandem provider, click here.

Yes, there are many urgent care and walk-in clinics available in Tandem. To find one near you, click here.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center. To learn more, call 1-800-775-2583 or visit bcbsm.com/gmcare.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Lower monthly contributions than the Basic option
No cost for an expanded list of preventive medications (participants of the Basic plan option have a smaller list of no cost, preventive medications)
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition

ConnectedCare: Tandem offers providers who ensure you receive high-quality care. Focused on the patient-physician partnership, Tandem providers help ensure:

Your primary care doctor knows about other care you receive
Access to quality providers who are focused on care coordination and improving health outcomes
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures

View ConnectedCare FAQ (PDF)

ConnectedCare frequently asked questions

ConnectedCare benefits

ConnectedCare: Henry Ford Health is a GM salaried medical plan option available to employees and their families living in the Detroit area. Through a partnership with Henry Ford Health the ConnectedCare: Henry Ford Health option provides employees with more personal support, better coordinated care, and an enhanced level of service – all at a more affordable cost when comparing to you other GM medical plan options.

The ConnectedCare option is a custom partnership with Henry Ford Health. This partnership delivers primary and specialty care, walk-in/urgent/emergency care, and hospitalization health care services to members from providers and facilities located throughout the Detroit area that are a part of the Henry Ford Health network. This includes more than 3,000 doctors and advanced practice providers in 40 specialties. Additionally, DMC Children’s Hospitals, specialty centers and specialty providers delivering services for pediatric specialties not available through Henry Ford Health are included in this ConnectedCare partnership.

Level 1. Providers participating in the ConnectedCare network are called Level 1 providers and covered services pay at Level 1 benefits.

Level 2. Providers and facilities that are not a part of the ConnectedCare network but participate in the broad Blue Cross Blue Shield of Michigan (BCBSM) PPO network are called Level 2 providers. Covered services received from these providers and facilities pay at Level 2 benefits.

ConnectedCare provides lower out-of-pocket costs when you receive care from ConnectedCare Level 1 providers and facilities. You have higher out-of-pocket costs when you receive care from Level 2 or providers outside of the BCBSM PPO network.

In rare situations where highly specialized services are not available from a ConnectedCare Level 1 provider or facility, such as advanced burn care, a process is in place to ensure that services are available from an appropriate provider at Level 1 benefits (lower out-of-pocket costs).

Emergency care for qualified medical emergencies is covered at Level 1 benefits, whether you’re in Southeast Michigan or traveling outside of the area, even if the provider is not a ConnectedCare Level 1 provider. Once discharged from the emergency department, all follow-up care should be through ConnectedCare Level 1 providers.

If you receive non-emergency medical services from Level 2 providers, when those services are available from ConnectedCare Level 1 providers, those services will be covered at Level 2 benefits resulting in higher out-of-pocket costs for you.

The ConnectedCare: Henry Ford Health option is available to GM salaried employees who live in most Metro Detroit area zip codes.

To be offered in a particular zip code, there must be adequate coverage to treat both adult and pediatric health needs in every specialty. For each specialty type, the partnership ensures enough providers and facilities available to furnish health care services across a broad population. Henry Ford Health is committed to expanding the number of providers participating in this partnership, with a strong focus in the Southeast Michigan, tri-county area.

ConnectedCare coverage

Emergency care for qualified medical emergencies is covered at any hospital.

If your dependent child lives outside of the Detroit area (e.g. away at college), they should have an established patient relationship and receive their annual physical with a ConnectedCare Level 1 primary care provider. The dedicated Henry Ford Health Concierge Team can assist in scheduling appointments when your dependent is home visiting with you.

If your dependent requires primary care (prevention, wellness, and treatment for common illnesses) while away, they should contact the MyCare Advice Line (additional details below under Membership) to speak directly with a registered nurse or connect with their provider through the many virtual options available. Care received at urgent care facilities outside of the metro-Detroit Henry Ford service area are covered at Level 1.

Should your dependent child require ongoing care for a diagnosed condition while they are living outside the Detroit area, their ConnectedCare Level 1 provider will work with them to find a Level 2 provider that participates with Blue Cross Blue Shield and the Henry Ford Health Concierge Team will facilitate a waiver process (see details below) so that services can be covered at Level 1 benefits, resulting in lower out-of-pocket costs for you.

Yes. Emergency care for qualified medical emergencies is covered at any hospital emergency department at Level 1 benefit coverage. Once discharged from the emergency room or hospital following emergency care, all follow-up care should be received from ConnectedCare Level 1 providers.

If you require non-emergency health care while traveling outside of Southeast Michigan, it is recommended you contact the MyCare Advice Line to speak directly with a registered nurse or connect with your provider through the many virtual options available. Care received at urgent care facilities outside of the metro-Detroit Henry Ford service area is covered at Level 1.

Should you require ongoing care for a diagnosed condition in an area where ConnectedCare Level 1 providers are not available, you should work with your ConnectedCare Level 1 provider to find a Level 2 provider that participates with Blue Cross Blue Shield and the Henry Ford Health Concierge Team will facilitate a waiver process (see details below) so that services can be covered at Level 1 benefits, resulting in lower out-of-pocket costs for you.

ConnectedCare providers

Only providers who are part of, or contracted with, the Henry Ford Physician Network are ConnectedCare Level 1 providers. This includes more than 3,000 doctors and advanced practice providers in 40 specialties across the Detroit area. A provider may be affiliated with or have admitting rights at a Henry Ford Health hospital but may not be a ConnectedCare Level 1 provider if they are not part of the Henry Ford Physician Network.

Independent providers that are affiliated with ConnectedCare: Henry Ford Health as Level 1 providers may, or may not, practice in a facility with Henry Ford Health signage. These providers may even be affiliated with more than one health system.

In addition to primary and specialty care, Henry Ford Health offers a wide range of services including 24-hour emergency care, on-demand virtual primary care, outpatient surgery, ambulatory care, home health care, behavioral health, occupational health, hospitals, and much more.

All Henry Ford Health hospitals and facilities are included in the ConnectedCare: Henry Ford Health option as ConnectedCare Level 1 locations. Additionally, DMC Children’s Hospitals, specialty centers, and specialty providers delivering services for pediatric specialties not available through Henry Ford Health are considered ConnectedCare Level 1 locations. If you receive services as a ConnectedCare: Henry Ford Health member, your ConnectedCare Level 1 provider will work with you to ensure that you receive all your care from ConnectedCare Level 1 providers and facilities, including hospitals.

Yes, for those times when you need to see a doctor right away, Henry Ford Health offers several options.

Same-Day Care Appointments and Walk-Ins with Henry Ford primary care providers are available if you have an illness or minor injury. You can walk-in for care or schedule an appointment online.
- For scheduling, locations, and hours visit henryford.com.
- Same-day access to a Henry Ford primary care doctor at the Henry Ford Virtual Care Center (in the Cole Engineering Center). This is a convenient option if you do not have a primary care physician.
You can get the care and the expertise of a Henry Ford orthopedic specialist at an Orthopedic Walk-In Clinic for treatment of certain orthopedic injuries such as injuries to the arms and legs, broken bones, pulled or torn muscles and ligaments, sports injuries, and swollen and painful joints. There’s no need for an appointment or physician referral.
- For locations and hours visit henryford.com.
Video Visits on Demand offer 24/7 access to care with a Henry Ford primary care provider for ages 1 and older.
- Access this option via MyChart from wherever you are.
Henry Ford-GoHealth Urgent Care is available in southeast Michigan for members of all ages, 7 days/week, after hours, and holidays, or when you can’t wait for a regular visit with your doctor.
- To save your spot in line, locations, and hours visit gohealthuc.com/henry-ford.

If you have questions about where to go, contact the MyCare Advice Line to speak with a registered nurse that will guide you to the best location to treat your symptoms.

We encourage all members to see their primary care physician for guidance on specialty referrals. This approach can save time and money since most health concerns can be addressed by a primary care physician. However, it is not necessary to have a referral to see a specialist.

Note: If you receive services from a Level 2 provider where a ConnectedCare Level 1 provider is available to render care, a waiver will not apply, and services will be covered at Level 2 benefits.

ConnectedCare membership

The dedicated Henry Ford Health Concierge Team is available Monday through Friday, 7:30 a.m. - 5:30 p.m., and offers:

Physician selection services to help you find a primary care physician or specialist in your area, whether close to home or work, taking into consideration your provider preferences
Assistance with scheduling and coordinating your appointments
One-on-one assistance in connecting you to your provider and office staff
Navigation assistance to ConnectedCare Level 1 facilities/locations along with directions and information about providers and services
Assistance with getting explanations of billing statements and answers to billing questions
Connection to interpreter services including language and hearing impaired

The Henry Ford MyCare Advice Line is staffed 24 hours a day, seven days a week and provides an opportunity for you and your covered dependents to speak with a registered nurse about medical concerns whenever you need it.

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center, and even assist in scheduling appointments while you’re on the phone. Your calls are documented in your medical record to keep providers up-to-date.To learn more, call 1-833-262-1949 or visit henryford.com/gm.

The dedicated Henry Ford Health Concierge Team can assist you if you have any questions about physicians accepting new patients or availability of other physicians in the same office. Your dedicated Concierge Team member can also call the physician’s office directly to make inquiries on your behalf.

ConnectedCare benefits

Level 1. Providers participating in the ConnectedCare network are called Level 1 providers and covered services pay at Level 1 benefits.

The ConnectedCare: Henry Ford Health option is available to GM salaried employees who live in most Metro Detroit area zip codes.

ConnectedCare coverage

Emergency care for qualified medical emergencies is covered at any hospital.

ConnectedCare providers

Yes, for those times when you need to see a doctor right away, Henry Ford Health offers several options.

Same-Day Care Appointments and Walk-Ins with Henry Ford primary care providers are available if you have an illness or minor injury. You can walk-in for care or schedule an appointment online
- For scheduling, locations, and hours visit henryford.com.
- Same-day access to a Henry Ford primary care doctor at the Henry Ford Virtual Care Center (in the Cole Engineering Center). This is a convenient option if you do not have a primary care physician.
You can get the care and the expertise of a Henry Ford orthopedic specialist at an Orthopedic Walk-In Clinic for treatment of certain orthopedic injuries such as injuries to the arms and legs, broken bones, pulled or torn muscles and ligaments, sports injuries, and swollen and painful joints. There’s no need for an appointment or physician referral.
- For locations and hours visit henryford.com.
Video Visits on Demand offer 24/7 access to care with a Henry Ford primary care provider for ages 1 and older.
- Access this option via MyChart from wherever you are.
Henry Ford-GoHealth Urgent Care is available in southeast Michigan for members of all ages, 7 days/week, after hours, and holidays, or when you can’t wait for a regular visit with your doctor.
- To save your spot in line, locations, and hours visit gohealthuc.com/henry-ford.

If you have questions about where to go, contact the MyCare Advice Line to speak with a registered nurse that will guide you to the best location to treat your symptoms.

Note: If you receive services from a Level 2 provider where a ConnectedCare Level 1 provider is available to render care, a waiver will not apply, and services will be covered at Level 2 benefits.

ConnectedCare membership

The dedicated Henry Ford Health Concierge Team is available Monday through Friday, 7:30 a.m. - 5:30 p.m., and offers:

Physician selection services to help you find a primary care physician or specialist in your area, whether close to home or work, taking into consideration your provider preferences
Assistance with scheduling and coordinating your appointments
One-on-one assistance in connecting you to your provider and office staff
Navigation assistance to ConnectedCare Level 1 facilities/locations along with directions and information about providers and services
Assistance with getting explanations of billing statements and answers to billing questions
Connection to interpreter services including language and hearing impaired

The nurses can also help you find a doctor or decide if you need to go to an emergency room or urgent care center, and even assist in scheduling appointments while you’re on the phone. Your calls are documented in your medical record to keep providers up-to-date.To learn more, call 1-833-262-1949 or visit henryford.com/gm.

View ConnectedCare FAQ (PDF)

ConnectedCare frequently asked questions

ConnectedCare benefits

If you have been enrolled in either GM’s Basic or Standard medical plan option, you’re familiar with the terms in network and out of network. ConnectedCare uses benefit levels:

Level 1: When you use Ascension Genesys providers and facilities, your care is considered Level 1. Level 1 costs significantly less than Level 2.

Level 2: : When you don’t use Ascension Genesys providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

No. The ConnectedCare: Ascension Genesys option is only available to GM salaried employees who live in select ZIP codes in the Flint area.

ConnectedCare coverage

If dependents on your plan live outside the Flint area, call the customer service number on the back of your Blue Cross member ID card before they receive care. Our customer service team will take your request and submit it for consideration, which could take 7-10 business days to determine if care can be covered at the Level 1 benefit.

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

However, if you receive non‐emergency care outside of the Flint service area or anywhere else in the U.S. and its territories, you’ll be covered at Level 2.

Level 1 has a lower cost share than Level 2.

ConnectedCare providers

The Ascension Genesys Urgent Care Center is covered at the Level 1 benefit. All others outside the Ascension Genesys health system are considered Level 2.

If you’re in the Flint area, you must use the urgent care center or walk‐in facilities that are part of the Ascension Genesys health system to get the Level 1 benefit.

We encourage all members to see their primary care physician for guidance on specialty referrals. This approach can save time and money since many health concerns can be addressed by a primary care physician.

However, you don’t need a referral to see a specialist in the Ascension Genesys health plan at Level 1. If you can’t find one, your Ascension Genesys physician will help you get the care you need at Level 1.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Significantly lower monthly contributions than the Basic option.
No cost for an expanded list of preventive medications (participants of the Basic plan option has a smaller list of no cost, preventive medications).
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition.

Your primary care doctor knows about other care you receive.
High‐quality, coordinated care based on evidence‐based medicine and continued innovations in care management.
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures.

ConnectedCare benefits

If you have been enrolled in either GM’s Basic or Standard medical plan option, you’re familiar with the terms in network and out of network. ConnectedCare uses benefit levels:

Level 1: When you use Ascension Genesys providers and facilities, your care is considered Level 1. Level 1 costs significantly less than Level 2.

Level 2: : When you don’t use Ascension Genesys providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

No. The ConnectedCare: Ascension Genesys option is only available to GM salaried employees who live in select ZIP codes in the Flint area.

ConnectedCare coverage

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

However, if you receive non‐emergency care outside of the Flint service area or anywhere else in the U.S. and its territories, you’ll be covered at Level 2.

Level 1 has a lower cost share than Level 2.

ConnectedCare providers

The Ascension Genesys Urgent Care Center is covered at the Level 1 benefit. All others outside the Ascension Genesys health system are considered Level 2.

If you’re in the Flint area, you must use the urgent care center or walk‐in facilities that are part of the Ascension Genesys health system to get the Level 1 benefit.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Significantly lower monthly contributions than the Basic option.
No cost for an expanded list of preventive medications (participants of the Basic plan option has a smaller list of no cost, preventive medications).
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition.

Your primary care doctor knows about other care you receive.
High‐quality, coordinated care based on evidence‐based medicine and continued innovations in care management.
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures.

View ConnectedCare FAQ (PDF)

ConnectedCare frequently asked questions

ConnectedCare benefits

ConnectedCare, a high-performance PPO medical plan option, was first introduced to select salaried employees in 2018. With this option, services received from a specific health system or group of providers are covered at the Level 1 benefit for enrollees. The ConnectedCare option is available to GM salaried employees and their families living in the Kansas City area. ConnectedCare provides employees with lower out-of-pocket costs and better coordinated care.

When you enroll in ConnectedCare: Centrus Health, you receive all your medical care from Centrus Health providers and facilities located in five counties in the Kansas City area: Clay (MO), Jackson (MO), Platte (MO), Johnson (KS) and Wyandotte (KS). If you have been enrolled in either the General Motors Basic or Standard medical plan option, you’re familiar with the terms in network and out of network.

ConnectedCare uses benefit levels:

Level 1: When you use Centrus Health providers and facilities, your care is considered Level 1. Level 1 costs significantly less than Level 2.

Level 2: When you don’t use Centrus Health providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

ConnectedCare coverage

If dependents on your plan live outside the Kansas City area, call the customer service number on the back of your Blue Cross member ID card before receiving care. Our customer service team will take your request and submit it for consideration, which could take 7-10 business days to determine if care can be covered at the Level 1 benefit.

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

If you travel anywhere else in the United States and its territories, non-emergency services are generally covered at Level 2.

ConnectedCare providers

University of Kansas
North Kansas City Hospital
Shawnee Mission Medical Center
Kansas City Metropolitan Physicians Association
Children’s Mercy Hospital
Children’s Mercy Hospital (Kansas)

Yes, there are many urgent care and walk-in clinics available in Centrus Health.

However, you don’t need a referral to see a specialist in Centrus Health. If you can’t find one, your Centrus Health physician will help you get the care you need at Level 1.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Significantly lower monthly contributions than the Basic option.
No cost for an expanded list of preventive medications (participants of the Basic plan option has a smaller list of no cost, preventive medications).
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition.

Your primary care doctor knows about other care you receive.
You get high-quality, coordinated care centered on evidence-based medicine and continued innovations in care management.
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures.

ConnectedCare benefits

ConnectedCare uses benefit levels:

Level 1: When you use Centrus Health providers and facilities, your care is considered Level 1. Level 1 costs significantly less than Level 2.

Level 2: When you don’t use Centrus Health providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

ConnectedCare coverage

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1.

If you travel anywhere else in the United States and its territories, non-emergency services are generally covered at Level 2.

ConnectedCare providers

University of Kansas
North Kansas City Hospital
Shawnee Mission Medical Center
Kansas City Metropolitan Physicians Association
Children’s Mercy Hospital
Children’s Mercy Hospital (Kansas)

Yes, there are many urgent care and walk-in clinics available in Centrus Health.

However, you don’t need a referral to see a specialist in Centrus Health. If you can’t find one, your Centrus Health physician will help you get the care you need at Level 1.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Significantly lower monthly contributions than the Basic option.
No cost for an expanded list of preventive medications (participants of the Basic plan option has a smaller list of no cost, preventive medications).
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition.

Your primary care doctor knows about other care you receive.
You get high-quality, coordinated care centered on evidence-based medicine and continued innovations in care management.
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures.

View ConnectedCare FAQ (PDF)

ConnectedCare frequently asked questions

ConnectedCare benefits

ConnectedCare, a high-performance PPO medical plan option, was first introduced to select salaried employees in 2018. With this option, services received from a specific health system or group of providers are covered at the Level 1 benefit for enrollees. The ConnectedCare option is available to GM salaried employees and their families living in the Fort Wayne area. ConnectedCare provides employees with lower out-of-pocket costs and better coordinated care.

When you enroll in ConnectedCare: HealthSync, you receive all your medical care from HealthSync providers and facilities. The comprehensive health system includes primary care physicians, specialists, urgent care and walk-in facilities and hospitals located throughout the Fort Wayne area. HealthSync continues to grow throughout the state of Indiana. If you have been enrolled in either the General Motors Basic or Standard medical plan option, you’re familiar with the terms in network and out of network. ConnectedCare uses benefit levels:

Level 1: When you use HealthSync providers and facilities, your care is considered Level 1. Level 1 costs significantly less than Level 2.

Level 2: When you don’t use HealthSync providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

No. The ConnectedCare: HealthSync option is only available to GM salaried employees who live in select ZIP codes in the Fort Wayne area.

ConnectedCare coverage

If dependents on your plan live outside the Fort Wayne area, call the customer service number on the back of your Blue Cross member ID card before receiving care. Our customer service team will take your request and submit it for consideration, which could take 7-10 business days to determine if care can be covered at Level 1.

Yes. Emergency care for qualified medical emergencies is covered at any hospital at Level 1. If you receive non-emergency care in the state of Indiana or anywhere else in the U.S. and its territories, you’ll be covered at Level 2. Level 1 costs less than Level 2.

ConnectedCare providers

HealthSync has a broad network of doctors and advanced practice providers in many specialties across the Fort Wayne area. In addition to primary and specialty care, HealthSync offers a wide range of services including 24-hour emergency care, outpatient surgery, ambulatory care, home health care, behavioral health, occupational health and much more. The hospitals in the ConnectedCare: HealthSync include:

Lutheran Hospital of Indiana
Dupont Hospital
St. Joseph Hospital (Fort Wayne)
The Orthopedic Hospital
Kosciusko Community Hospital
Bluffton Regional Medical Center
Franciscan Hospital

Yes, there are many urgent care and walk-in clinics available in HealthSync.To find one near you, click here.

However, you don’t need a referral to see a specialist in HealthSync. Given the scope of HealthSync, there should be very few other instances in which care isn’t available within HealthSync. If you can’t find a specialist, your HealthSync physician will help you get the care you need at Level 1.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Significantly lower monthly contributions than the Basic option.
No cost for an expanded list of preventive medications (participants of the Basic plan option has a smaller list of no cost, preventive medications).
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition.

Your primary care doctor knows about other care you receive.
You get high-quality, coordinated care centered on evidence-based medicine and continued innovations in care management.
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures.

ConnectedCare benefits

ConnectedCare, a high-performance PPO medical plan option, was first introduced to select salaried employees in 2018. With this option, services received from a specific health system or group of providers are covered at the Level 1 benefit for enrollees. The ConnectedCare option is available to GM salaried employees and their families living in the Fort Wayne area. ConnectedCare provides employees with lower out-of-pocket costs and better coordinated care.

Level 1: When you use HealthSync providers and facilities, your care is considered Level 1. Level 1 costs significantly less than Level 2.

Level 2: When you don’t use HealthSync providers and facilities, this care is considered Level 2. Care from Level 2 providers and facilities costs more than Level 1.

No. The ConnectedCare: HealthSync option is only available to GM salaried employees who live in select ZIP codes in the Fort Wayne area.

ConnectedCare coverage

ConnectedCare providers

Lutheran Hospital of Indiana
Dupont Hospital
St. Joseph Hospital (Fort Wayne)
The Orthopedic Hospital
Kosciusko Community Hospital
Bluffton Regional Medical Center
Franciscan Hospital

Yes, there are many urgent care and walk-in clinics available in HealthSync.To find one near you, click here.

ConnectedCare membership

All GM Salaried Medical Plan options offer the same comprehensive coverage. However, with ConnectedCare you will also have:

Significantly lower monthly contributions than the Basic option.
No cost for an expanded list of preventive medications (participants of the Basic plan option has a smaller list of no cost, preventive medications).
More personalized and coordinated care, especially for individuals with chronic and complex medical situations such as diabetes or a heart condition.

Your primary care doctor knows about other care you receive.
You get high-quality, coordinated care centered on evidence-based medicine and continued innovations in care management.
Lower costs and better care experiences because of fewer duplicative or unnecessary tests and procedures.

View ConnectedCare FAQ (PDF)

Enroll in your 2021 health plan

Now that you’ve made your decision, enroll in the option of your choice to secure your 2021 coverage, beginning Oct. 21.

Enroll Now

Resident of Canada or International Service Personnel?

Contact the GM Benefits & Services Center for plan options

Phone: 1-800-489-4646
TTY: 1-800-610-4015
Hours: 7:30 a.m. to 6 p.m. Eastern Time
(business days excluding New York Stock Exchange holidays)

Transition of care

Are you receiving care for an ongoing medical or behavioral condition? See how our transition of care program continues your treatment as you switch to a new benefit plan option.

Choose the transition of care PDF you're looking for :

Physical health care (PDF)

Mental health care (PDF)

In Austin, Atlanta or Phoenix?

If you're a GM salaried employee in Austin, Atlanta or Phoenix you have plan options that are tailored for you. To learn about these plan options, contact the GM Benefits & Services Center for more information.

Contact the GM Benefits & Services Center for plan options.

Phone: 1-800-489-4646
TTY: 1-800-610-4015
Hours: 7:30 a.m. to 6 p.m. Eastern Time
(business days excluding New York Stock Exchange holidays)

Want more resources? Find them here

You can access a personalized overview of your total compensation in the Total Rewards Site. It’s accessible through your GM computer and GM mobile device. It explains your pay, health care and retirement benefits, and includes resources to help you both understand and maximize your health care benefits.

Total Rewards Site

The NetBenefits^® website and mobile app gives you access to all of your Fidelity Workplace accounts; your health and welfare benefit elections and your Retirement Saving Plan account. Use NetBenefits online to keep track of all your health care contributions throughout the entire year.

Mobile App

When you enroll, we recommend using GM's online benefits counselor, ALEX, to see if your choices are the best benefit choices for you. When you connect with ALEX, you'll receive personalized benefits guidance along with easy-to-understand explanations on how your benefits work. ALEX is available through NetBenefits.

ALEX App

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