Contact Us

Whether you’re new to Medicare or already have a plan, if you have questions, we can connect you with someone who can help.

Find the right contact

TTY users: To reach any number listed here, dial 711.

Medicare Plus Blue PPO

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-877-241-2583
TTY users call 711

Representatives are available from 8 a.m. to 9 p.m. Monday through Friday

Weekend hours Oct. 1 through March 31

Our automated telephone system is available 24 hours a day

Medicare Plus Blue PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Order prescription drugs

Need to order prescription drugs? 

PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

 

Call 1-866-877-2392
TTY users 1-800-573-1833
24 hours a day, seven days a week

www.walgreens.com/mailservice

Find durable medical equipment

Call 1-877-241-2583

8 a.m. to 8 p.m.
Monday through Friday


Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Call 1-800-552-8278

Report suspected fraud

Report suspected Medicare fraud

Call 1-888-650-8136

BCN Advantage HMO

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-450-3680

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

Order prescription drugs

Need to order prescription drugs?  

HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

 

Call 1-866-877-2392
TTY users 1-800-573-1833
24 hours a day, seven days a week

www.walgreens.com/mailservice

Find durable medical equipment

HMO members looking for Northwood providers

Call 1-800-667-8496

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Call 1-800-552-8278

Report suspected fraud

Report suspected Medicare fraud

Call 1-888-650-8136

BCN Advantage HMO-POS

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-450-3680

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

Order prescription drugs

Need to order prescription drugs? 

HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

 

Call 1-866-877-2392
TTY users 1-800-573-1833
24 hours a day, seven days a week

www.walgreens.com/mailservice

Find durable medical equipment

HMO members looking for Northwood providers

Call 1-800-667-8496

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Call 1-800-552-8278

Report suspected fraud

Report suspected Medicare fraud

Call 1-888-650-8136

Prescription Blue PDP

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-565-1770

Representatives are available from 8 a.m. to 9 p.m. Monday through Friday

Weekend hours Oct. 1 through March 31

Our automated telephone system is available 24 hours a day

Medicare Prescription Blue PDP
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Order prescription drugs

Need to order prescription drugs?  

PDP members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Call 1-866-877-2392
TTY users 1-800-573-1833
24 hours a day, seven days a week

www.walgreens.com/mailservice

File a complaint

Privacy complaint line

Call 1-800-552-8278

Report suspected fraud

Report suspected Medicare fraud

Call 1-888-650-8136

Medicare Plus Blue Group PPO

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-866-684-8216

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

Medicare Plus Blue Group PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Order prescription drugs

Need to order prescription drugs?  

PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Call 1-866-877-2392
TTY users 1-800-573-1833
24 hours a day, seven days a week

www.walgreens.com/mailservice

Find durable medical equipment

Call 1-877-241-2583

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Call 1-800-552-8278

Report suspected fraud

Report suspected Medicare fraud

Call 1-888-650-8136

MyBlue Medigap

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-662-6667

8 a.m. to 5:30 p.m.
Monday through Friday

Blue Care Network
P.O. Box 5184
Southfield, MI 48086-5184

File a complaint

Privacy complaint line

Call 1-800-552-8278

Report suspected fraud

Report suspected Medicare fraud

Call 1-888-650-8136

Legacy Medigap & Blue Cross Medicare Supplement Plans

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-888-216-4858

8 a.m. to 5 p.m.
Monday through Friday

Medigap Servicing
Blue Cross Blue Shield of Michigan
P.O. Box 32626
Detroit, MI 48232-0626

File a complaint

Privacy complaint line

Call 1-800-552-8278

Report suspected fraud

Report suspected Medicare fraud

Call 1-888-650-8136

MPSERS

Contact information

You can find contact information specific to your plan on this website:

Michigan Public School Employees' Retirement System (MPSERS)

UAW Retiree Medical Benefits Trust

Contact information

You can find contact information specific to your plan on this website:

UAW Retiree Medical Benefits Trust

State of Michigan

Contact information

You can find contact information specific to your plan on this website: 

State of Michigan

 

Medicare Helpline

More information

Call 1-800-633-4227
TTY users call 1-877-486-2048
24 hours a day, seven days a week

www.medicare.gov

Michigan Medicare & Medicare Assistance Program

More information

Call 1-800-803-7174

mmapinc.org

Social Security Administration

More information

Call 1-800-772-1213
TTY users call 1-800-325-0778 

www.socialsecurity.gov

 

Health Plan Advisor

Choose a plan

Need help choosing a plan?

Give us a call at 1-888-563-3307

TTY users call 711

Health Plan Advisors are available from 8 a.m. to 9 p.m. Monday through Friday

Weekend hours Oct. 1 through March 31

 

Need help choosing a Medicare plan?

Our experienced advisors and agents can help find the right Blue Cross plan for you.