Medicare Members Contact Us

If you have questions about your Blue Cross Blue Shield of Michigan or Blue Care Network Medicare plan, we can connect you with someone who can help.

Find the right contact

Shopper

Choosing a plan

If you need help choosing a plan, you can talk to one of our health plan advisors by calling:

1-888-563-3307
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Medicare Plus Blue PPO member

Choosing a new plan

If you need help choosing a plan, you can talk to one of our health plan advisors by calling:

1-888-563-3307
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Filing a privacy complaint

To file a privacy complaint, call:
1-800-552-8278
TTY users: 711

Finding local resources

The Eldercare Locator, a public service of the U.S. Administration on Aging, helps you and your family find local resources. They can help with transportation, housing and other support services.

1-800-677-1116
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

eldercare.acl.gov

Getting durable medical equipment

You can order durable medical equipment, such as wheelchairs, oxygen machines, walkers and hospital beds, by calling:

1-800-667-8496
TTY users: 711
8:30 a.m. to 5 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Ordering prescription drugs by mail

Need to mail order prescription drugs? You can place an order with either Optum Rx® or Alliance Rx Walgreens Pharmacy.

1-855-810-0007
TTY users: 711
24 hours a day, seven days a week

1-866-877-2392
TTY users: 711
24 hours a day, seven days a week

www.walgreens.com/mailservice

Plan benefits

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

1-877-241-2583
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

Weekend hours Oct. 1 through March 31

Our automated telephone system is available 24 hours a day.

Medicare Plus Blue PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Reporting suspected fraud

Report suspected fraud by calling:
1-888-650-8136
TTY users: 711

Understanding Medicare

Centers for Medicare & Medicaid Services

You can talk to someone at the Centers for Medicare & Medicaid Services by calling the Medicare Helpline:

1-800-633-4227
TTY users: 1-877-486-2048

www.medicare.gov

Michigan Medicare Assistance Program

You can find a local independent certified counselor to help you understand Medicare by calling:

1-800-803-7174
TTY users: 711

mmapinc.org

Social Security Administration

If you have questions about your Social Security check, call the Social Security Administration:

1-800-772-1213
TTY users: 1-800-325-0778

www.socialsecurity.gov

BCN Advantage HMO member

Choosing a new plan

If you need help choosing a plan, you can talk to one of our health plan advisors by calling:

1-888-563-3307
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Filing a privacy complaint

To file a privacy complaint, call:
1-800-552-8278
TTY users: 711

Finding local resources

The Eldercare Locator, a public service of the U.S. Administration on Aging, helps you and your family find local resources. They can help with transportation, housing and other support services.

1-800-677-1116
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

eldercare.acl.gov

Getting durable medical equipment

You can order durable medical equipment, such as wheelchairs, oxygen machines, walkers and hospital beds, by calling:

1-800-667-8496
TTY users: 711
8:30 a.m. to 5 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Ordering prescription drugs by mail

Need to mail order prescription drugs? You can place an order with either Optum Rx® or Alliance Rx Walgreens Pharmacy.

1-855-810-0007
TTY users: 711
24 hours a day, seven days a week

1-866-877-2392
TTY users: 711
24 hours a day, seven days a week

www.walgreens.com/mailservice

Plan benefits

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

1-800-450-3680
TTY users: 711
8 a.m. to 8 p.m. ET
Monday through Friday

Weekend hours Oct. 1 through March 31

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

Reporting suspected fraud

Report suspected fraud by calling:
1-888-650-8136
TTY users: 711

Understanding Medicare

Centers for Medicare & Medicaid Services

You can talk to someone at the Centers for Medicare & Medicaid Services by calling the Medicare Helpline:

1-800-633-4227
TTY users: 1-877-486-2048

www.medicare.gov

Michigan Medicare Assistance Program

You can find a local independent certified counselor to help you understand Medicare by calling:

1-800-803-7174
TTY users: 711

mmapinc.org

Social Security Administration

If you have questions about your Social Security check, call the Social Security Administration:

1-800-772-1213
TTY users: 1-800-325-0778

www.socialsecurity.gov

BCN Advantage HMO-POS member

Choosing a new plan

If you need help choosing a plan, you can talk to one of our health plan advisors by calling:

1-888-563-3307
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Filing a privacy complaint

To file a privacy complaint, call:
1-800-552-8278
TTY users: 711

Finding local resources

The Eldercare Locator, a public service of the U.S. Administration on Aging, helps you and your family find local resources. They can help with transportation, housing and other support services.

1-800-677-1116
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

eldercare.acl.gov

Getting durable medical equipment

You can order durable medical equipment, such as wheelchairs, oxygen machines, walkers and hospital beds, by calling:

1-800-667-8496
TTY users: 711
8:30 a.m. to 5 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Ordering prescription drugs by mail

Need to mail order prescription drugs? You can place an order with either Optum Rx® or Alliance Rx Walgreens Pharmacy.

1-855-810-0007
TTY users: 711
24 hours a day, seven days a week

1-866-877-2392
TTY users: 711
24 hours a day, seven days a week

www.walgreens.com/mailservice

Plan benefits

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

1-800-450-3680
TTY users: 711
8 a.m. to 8 p.m. ET
Monday through Friday

Weekend hours Oct. 1 through March 31

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

Reporting suspected fraud

Report suspected fraud by calling:
1-888-650-8136
TTY users: 711

Understanding Medicare

Centers for Medicare & Medicaid Services

You can talk to someone at the Centers for Medicare & Medicaid Services by calling the Medicare Helpline:

1-800-633-4227
TTY users: 1-877-486-2048

www.medicare.gov

Michigan Medicare Assistance Program

You can find a local independent certified counselor to help you understand Medicare by calling:

1-800-803-7174
TTY users: 711

mmapinc.org

Social Security Administration

If you have questions about your Social Security check, call the Social Security Administration:

1-800-772-1213
TTY users: 1-800-325-0778

www.socialsecurity.gov

Prescription Blue PDP member

Choosing a new plan

If you need help choosing a plan, you can talk to one of our health plan advisors by calling:

1-888-563-3307
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Filing a privacy complaint

To file a privacy complaint, call:
1-800-552-8278
TTY users: 711

Finding local resources

The Eldercare Locator, a public service of the U.S. Administration on Aging, helps you and your family find local resources. They can help with transportation, housing and other support services.

1-800-677-1116
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

eldercare.acl.gov

Ordering prescription drugs by mail

Need to mail order prescription drugs? You can place an order with either Optum Rx® or Alliance Rx Walgreens Pharmacy.

1-855-810-0007
TTY users: 711
24 hours a day, seven days a week

1-866-877-2392
TTY users: 711
24 hours a day, seven days a week

www.walgreens.com/mailservice

Plan benefits

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

1-800-565-1770
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

Weekend hours Oct. 1 through March 31

Our automated telephone system is available 24 hours a day.

Medicare Prescription Blue PDP
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Reporting suspected fraud

Report suspected fraud by calling:
1-888-650-8136
TTY users: 711

Understanding Medicare

Centers for Medicare & Medicaid Services

You can talk to someone at the Centers for Medicare & Medicaid Services by calling the Medicare Helpline:

1-800-633-4227
TTY users: 1-877-486-2048

www.medicare.gov

Michigan Medicare Assistance Program

You can find a local independent certified counselor to help you understand Medicare by calling:

1-800-803-7174
TTY users: 711

mmapinc.org

Social Security Administration

If you have questions about your Social Security check, call the Social Security Administration:

1-800-772-1213
TTY users: 1-800-325-0778

www.socialsecurity.gov

Group Medicare Plus Blue PPO member

Filing a privacy complaint

To file a privacy complaint, call:
1-800-552-8278
TTY users: 711

Finding local resources

The Eldercare Locator, a public service of the U.S. Administration on Aging, helps you and your family find local resources. They can help with transportation, housing and other support services.

1-800-677-1116
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

eldercare.acl.gov

Ordering prescription drugs by mail

Need to mail order prescription drugs? You can place an order with either Optum Rx® or Alliance Rx Walgreens Pharmacy.

1-855-810-0007
TTY users: 711
24 hours a day, seven days a week

1-866-877-2392
TTY users: 711
24 hours a day, seven days a week

www.walgreens.com/mailservice

Plan benefits

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

1-866-684-8216
TTY users: 711
8:30 a.m. to 5 p.m. ET
Monday through Friday

Weekend hours Oct. 1 through March 31

Medicare Plus Blue Group PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Reporting suspected fraud

Report suspected fraud by calling:
1-888-650-8136
TTY users: 711

Understanding Medicare

Centers for Medicare & Medicaid Services

You can talk to someone at the Centers for Medicare & Medicaid Services by calling the Medicare Helpline:

1-800-633-4227
TTY users: 1-877-486-2048

www.medicare.gov

Michigan Medicare Assistance Program

You can find a local independent certified counselor to help you understand Medicare by calling:

1-800-803-7174
TTY users: 711

mmapinc.org

Social Security Administration

If you have questions about your Social Security check, call the Social Security Administration:

1-800-772-1213
TTY users: 1-800-325-0778

www.socialsecurity.gov

Group BCN Advantage HMO or HMO-POS member

Filing a privacy complaint

To file a privacy complaint, call:
1-800-552-8278
TTY users: 711

Finding local resources

The Eldercare Locator, a public service of the U.S. Administration on Aging, helps you and your family find local resources. They can help with transportation, housing and other support services.

1-800-677-1116
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

eldercare.acl.gov

Ordering prescription drugs by mail

Need to mail order prescription drugs? You can place an order with either Optum Rx® or Alliance Rx Walgreens Pharmacy.

1-855-810-0007
TTY users: 711
24 hours a day, seven days a week

1-866-877-2392
TTY users: 711
24 hours a day, seven days a week

www.walgreens.com/mailservice

Plan benefits

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

1-800-450-3680
TTY users: 711
8 a.m. to 8 p.m. ET
Monday through Friday

Weekend hours Oct. 1 through March 31

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

Reporting suspected fraud

Report suspected fraud by calling:
1-888-650-8136
TTY users: 711

Understanding Medicare

Centers for Medicare & Medicaid Services

You can talk to someone at the Centers for Medicare & Medicaid Services by calling the Medicare Helpline:

1-800-633-4227
TTY users: 1-877-486-2048

www.medicare.gov

Michigan Medicare Assistance Program

You can find a local independent certified counselor to help you understand Medicare by calling:

1-800-803-7174
TTY users: 711

mmapinc.org

Social Security Administration

If you have questions about your Social Security check, call the Social Security Administration:

1-800-772-1213
TTY users: 1-800-325-0778

www.socialsecurity.gov

MyBlue Medigap member

Choosing a new plan

If you need help choosing a plan, you can talk to one of our health plan advisors by calling:

1-888-563-3307
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Filing a privacy complaint

To file a privacy complaint, call:
1-800-552-8278
TTY users: 711

Finding local resources

The Eldercare Locator, a public service of the U.S. Administration on Aging, helps you and your family find local resources. They can help with transportation, housing and other support services.

1-800-677-1116
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

eldercare.acl.gov

Plan benefits

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

1-800-662-6667
TTY users: 711
8 a.m. to 5:30 p.m. ET
Monday through Friday

Blue Care Network
P.O. Box 5184
Southfield, MI 48086-5184

Reporting suspected fraud

Report suspected fraud by calling:
1-888-650-8136
TTY users: 711

Understanding Medicare

Centers for Medicare & Medicaid Services

You can talk to someone at the Centers for Medicare & Medicaid Services by calling the Medicare Helpline:

1-800-633-4227
TTY users: 1-877-486-2048

www.medicare.gov

Michigan Medicare Assistance Program

You can find a local independent certified counselor to help you understand Medicare by calling:

1-800-803-7174
TTY users: 711

mmapinc.org

Social Security Administration

If you have questions about your Social Security check, call the Social Security Administration:

1-800-772-1213
TTY users: 1-800-325-0778

www.socialsecurity.gov

Blue Cross Medicare Supplement member

Choosing a new plan

If you need help choosing a plan, you can talk to one of our health plan advisors by calling:

1-888-563-3307
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Finding local resources

The Eldercare Locator, a public service of the U.S. Administration on Aging, helps you and your family find local resources. They can help with transportation, housing and other support services.

1-800-677-1116
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

eldercare.acl.gov

Plan benefits

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

1-888-216-4858
TTY users: 711
8 a.m. to 5 p.m. ET
Monday through Friday

Medigap Servicing
Blue Cross Blue Shield of Michigan
P.O. Box 32626
Detroit, MI 48232-0626

Filing a privacy complaint

To file a privacy complaint, call:
1-800-552-8278
TTY users: 711

Reporting suspected fraud

Report suspected fraud by calling:
1-888-650-8136
TTY users: 711

Understanding Medicare

Centers for Medicare & Medicaid Services

You can talk to someone at the Centers for Medicare & Medicaid Services by calling the Medicare Helpline:

1-800-633-4227
TTY users: 1-877-486-2048

www.medicare.gov

Michigan Medicare Assistance Program

You can find a local independent certified counselor to help you understand Medicare by calling:

1-800-803-7174
TTY users: 711

mmapinc.org

Social Security Administration

If you have questions about your Social Security check, call the Social Security Administration:

1-800-772-1213
TTY users: 1-800-325-0778

www.socialsecurity.gov

Blue Cross Legacy Medigap member

Choosing a new plan

If you need help choosing a plan, you can talk to one of our health plan advisors by calling:

1-888-563-3307
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday
Weekend hours Oct. 1 through March 31

Finding local resources

The Eldercare Locator, a public service of the U.S. Administration on Aging, helps you and your family find local resources. They can help with transportation, housing and other support services.

1-800-677-1116
TTY users: 711
8 a.m. to 9 p.m. ET
Monday through Friday

eldercare.acl.gov

Plan benefits

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

1-888-216-4858
TTY users: 711
8 a.m. to 5 p.m. ET
Monday through Friday

Medigap Servicing
Blue Cross Blue Shield of Michigan
P.O. Box 32626
Detroit, MI 48232-0626

Filing a privacy complaint

To file a privacy complaint, call:
1-800-552-8278
TTY users: 711

Reporting suspected fraud

Report suspected fraud by calling:
1-888-650-8136
TTY users: 711

Understanding Medicare

Centers for Medicare & Medicaid Services

You can talk to someone at the Centers for Medicare & Medicaid Services by calling the Medicare Helpline:

1-800-633-4227
TTY users: 1-877-486-2048

www.medicare.gov

Michigan Medicare Assistance Program

You can find a local independent certified counselor to help you understand Medicare by calling:

1-800-803-7174
TTY users: 711

mmapinc.org

Social Security Administration

If you have questions about your Social Security check, call the Social Security Administration:

1-800-772-1213
TTY users: 1-800-325-0778

www.socialsecurity.gov

Need help choosing a Medicare plan?

Our experienced advisors and agents can help find the right Blue Cross plan for you.