member care coronavirus (covid-19) information

Medicare Members:
Resources for COVID-19

Your health is more important than ever—and it's our privilege to help keep it that way. Learn how Blue Cross Blue Shield of Michigan can help you safely get care and connect with others.

Choose a care option

Health care for your body and mind

Online doctor visits

There are two ways to safely see a doctor from your home using a smartphone, tablet or computer. Both are $0 for our Medicare Advantage members.*

Primary care doctor: Your doctor may offer online visits. If you don't have a primary doctor, you can use your online account to find one who accepts your plan.log in to find a doctor

Blue Cross Online Visits℠: Use this service to see a doctor day or night. You don't need an appointment—just sign up and start a visit. This video will show you how it works or you can check out this step-by-step guide.start an online visit

Be sure to include your Enrollee ID when you sign up so your coverage applies correctly. It's on the front of your Blue Cross ID card.

*State of Michigan and Michigan Public School Retirees: This page offers helpful resources but should not be a substitute for what your specific plan covers. Please refer to either bcbsm.com/som or bcbsm.com/mpsers for your benefits related to COVID-19. Medicare Supplement members: If you’ve purchased a Medicare Supplement plan outside of an employer, please log in to see your out-of-pocket costs.

24-hour nurse line

You can speak with a registered nurse if you have questions about the coronavirus or would like medical advice. They're available around the clock to help. This option is free for all members.

Wondering who's answering the phone? You can read about one of our experienced nurses. Or, hear from our partner, Chuck Gaidica, on this topic.

We suggest saving the nurse line number in your phone so it's there when you need it:
Blue Cross Medicare Advantage members (PPO), call 1-800-775-BLUE (2583).
Blue Care Network Medicare Advantage members (HMO), call 1-855-624-5214.
Blue Cross Medicare supplement members, call 1-844-278-6316.
TTY users, call 711.
members

COVID-19 Testing

We'll cover the cost of a COVID-19 test if it's ordered by a licensed health care provider*; considered medically necessary by the provider; and approved by the U.S. Food and Drug Administration**.

If you're diagnosed with COVID-19, we'll cover the cost of your treatment, too.

You can find a testing location by talking to your doctor. Or, you can use the COVID-19 Test Finder, even if you live outside of Michigan.

see testing faqs *A health care provider should be a licensed physician, pharmacist or clinician operating within the scope of their license.
**This is in accordance with the Families First Coronavirus Response Act and the CARES Act.

All about
preventive care

From checkups and screenings to reducing your COVID-19 risk, you’re in control.

Preventive checkups and screenings

Staying on top of recommended checkups and screenings is critical to maintaining good health. That might mean going into your doctor’s office to be seen. To keep you healthy, in-person primary care visits are $0 for our Medicare Advantage members.*

You can rest assured, health care providers are taking steps to make sure you're safe when you arrive. And you can take steps at home to make sure you’re safe, too. Learn more by checking out these resources.

Don't have a primary care doctor yet? We can help you find one.

log in to find a doctor *State of Michigan and Michigan Public School Retirees: This page offers helpful resources but should not be a substitute for what your specific plan covers. Please refer to either bcbsm.com/som or bcbsm.com/mpsers for your benefits related to COVID-19. Medicare Supplement members: If you’ve purchased a Medicare Supplement plan outside of an employer, please log in to see your out-of-pocket costs.

COVID-19 prevention

Did you know around 40% of COVID-19 transmission happens before people have symptoms?* But there are things you can do to keep yourself and others safe.

  • Keep washing your hands.
    Hand-washing reduces respiratory illnesses up to 21%.* Watch this video tutorial.
  • Keep wearing your face mask.
    A mask or face covering can reduce your risk of COVID-19 infection by up to 85%.**
  • Keep social distancing.
    Thirty-eight studies have proved that physically distancing from others reduces infection rates.†
  • Keep disinfecting surfaces.
    Wiping down high-touch surfaces with disinfectants that kill COVID-19 is key to protecting your health. Watch this video for more information.

At Blue Cross Blue Shield of Michigan, we encourage you to follow these simple guidelines to stay focused, and stay safe.

*Source: Centers for Disease Control and Prevention. **Source: Trish Greenhalgh, professor of Primary Care Health Services at the University of Oxford in an interview with CNN. †Source: Medical News Today article.

Flu season and COVID-19

Staying healthy this flu season is more important than ever. While we don’t yet have a vaccine for COVID-19, we do for the flu. And it’s free for Medicare Advantage members.

Learn more about the flu shot, including when and where to get one.

Your mental health
is important, too.

Although nothing is quite like a hug from your grandchild or dinner with a friend, staying connected while social distancing is still possible. And for those times when you need a little extra help, you have access to a variety of support services.

See mental health info

Guidance on prescription drugs

If you have pharmacy coverage with us, you can get the prescription drugs you need.

Refills and alternatives

We're waiving refill limits on 30-day maintenance medications, so you can get them sooner. These are medications that you take every day for long-term conditions, like diabetes or high blood pressure. Just keep in mind—they don’t include opioids.

If your medication isn't available because of a shortage, you can get an alternative at no extra cost.

Watch this video from Chuck Gaidica to learn more.

Mail-order prescriptions

If you need a medication to maintain your health, a 90-day mail-order prescription might be the right choice. It can help you have enough on hand, so you don't run out.

how to get started
All other Medicare Advantage members:
Log in to your online account and submit an Express Scripts® request.
Or, you can call 1-800-778-0735. TTY users can call 1-800-759-1089.
You can also ask your pharmacy to transfer a prescription to mail order.
Please note that some controlled substances may have limits on the daily supply.

We're here for you

If you need special assistance, please give us a call. You can reach us at the number listed on the back of your Blue Cross ID card. Our customer service representatives are here to help.

Job loss and your health plan

Lost your job due to COVID-19? We may be able to help you continue your coverage or move into a new plan. We can also see if you qualify for subsidies.

Contact us
Blue Cross Medicare Advantage members (PPO), call 1-888-803-4960.
BCN Medicare Advantage members (HMO), call 1-800-431-1059.
Please note: Because of the impacts of COVID-19, our phone lines may have longer wait times than usual. Our walk-in centers are also temporarily closed for the health and safety of our community.

Discounts and assistance

Check your symptoms and risk for COVID-19

People who are 65 or older or have an underlying medical conditions might be at a higher risk.

Frequently
asked questions