Medicare | Contact Us

Let us call you

Are you already a Medicare member?

The best way to reach us is to call the number on the back of your Blue Cross ID card or on your explanation of benefits statement. If you don't have either handy, find your plan below to learn how to contact us.

**Did you buy your own insurance?**
Medicare Plus Blue^SM PPO	Medicare Plus Blue PPO Member Service Inquiry department Mail Code X521 Blue Cross Blue Shield of Michigan 600 E. Lafayette Blvd. Detroit, MI 48226-2998	Call 1-877-241-2583 TTY users call 711 Representatives are available from 8 a.m. to 9 p.m. Monday through Friday Weekend hours Oct. 1 through March 31. Our automated telephone system is available 24 hours a day.
BCN Advantage^SMHMO-POS and HMO	Blue Care Network P.O. Box 68767 Grand Rapids, MI 49516-8767	Call 1-800-450-3680 TTY users call 711 8 a.m. to 8 p.m. Monday through Friday Weekend hours Oct. 1 through March 31.
Prescription Blue^SM PDP	Medicare Prescription Blue PDP Member Service Inquiry department Mail Code X521 Blue Cross Blue Shield of Michigan 600 E. Lafayette Blvd. Detroit, MI 48226-2998	Call 1-800-565-1770 TTY users call 711 Representatives are available from 8 a.m. to 9 p.m. Monday through Friday Weekend hours Oct. 1 through March 31. Our automated telephone system is available 24 hours a day.
MyBlue^SM Medigap	Blue Care Network P.O. Box 5184 Southfield, MI 48086-5184	Call 1-800-662-6667 TTY users call 711 8 a.m. to 5:30 p.m. Monday through Friday
Legacy^SM Medigap and Blue Cross^® Medicare Supplement plan	Medigap Servicing Blue Cross Blue Shield of Michigan P.O. Box 32626 Detroit, MI 48232-0626	Call 1-888-216-4858 TTY users call 711 8 a.m. to 5 p.m. Monday through Friday

Are you a member of one of these groups?

You can find contact information specific to your plan on these websites:

**Do you get insurance through your employer?**
Medicare Plus Blue Group PPO	Medicare Plus Blue Group PPO Member Service Inquiry department Mail Code X521 Blue Cross Blue Shield of Michigan 600 E. Lafayette Blvd. Detroit, MI 48226-2998	Call 1-866-684-8216 TTY users call 711 8:30 a.m. to 5 p.m. Monday through Friday Weekend hours Oct. 1 through March 31
BCN Advantage HMO-POS and HMO	Blue Care Network P.O. Box 68767 Grand Rapids, MI 49516-8767	Call 1-800-450-3680 TTY users call 711 8 a.m. to 8 p.m. Monday through Friday Weekend hours Oct. 1 through March 31

**Do you need to order prescription drugs?**
Express Scripts^® Home Delivery Pharmacy www.express-scripts.com	HMO members: Call 1-800-229-0832 TTY users 1-800-716-3231 24 hours a day, seven days a week PPO members: Call 1-877-801-2332 TTY users 1-800-716-3231 24 hours a day, seven days a week PDP members: Call 1-877-801-2332 TTY users 1-800-716-3231 24 hours a day, seven days a week
Walgreens Mail Service Customer Care Center www.walgreens.com/mailservice	Call 1-866-877-2392 TTY users 1-800-573-1833 24 hours a day, seven days a week

**Do you need help finding durable medical equipment?**
PPO members	Call 1-877-241-2583 TTY users call 711 8 a.m. to 8 p.m. Monday through Friday Weekend hours Oct. 1 through March 31.
HMO members looking for Northwood providers	Call 1-800-667-8496 TTY users call 711 8:30 a.m. to 5 p.m. Monday through Friday Weekend hours Oct. 1 through March 31.

**Do you need to file a complaint or report suspected fraud?**
Privacy complaint line	Call 1-800-552-8278 TTY users call 711
Report suspected Medicare fraud	Call 1-888-650-8136 TTY users call 711

Learn more about complaints, grievances and appeals

**Do you want more information about Medicare?**
Medicare Helpline www.medicare.gov	Call 1-800-633-4227 TTY users call 1-877-486-2048 24 hours a day, seven days a week
Michigan Medicare & Medicaid Assistance Program mmapinc.org	Call 1-800-803-7174 TTY users call 711
Social Security Administration www.socialsecurity.gov	Call 1-800-772-1213 TTY users call 1-800-325-0778

Looking for something else?

You can find more websites, phone numbers and other Medicare information in our Make the Most of Medicare brochure (PDF).

Are you shopping for Medicare plans

Are you already a Medicare member?

Are you a member of one of these groups?

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