Are you shopping for Medicare plans

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*By providing your phone number and/or email, you give permission for Blue Cross Blue Shield of Michigan and Blue Care Network to contact you about this communication, answer your questions, and discuss your options. By providing your email address, you give permission for Blue Cross Blue Shield of Michigan and Blue Care Network to retain your email address for purposes of future communications. you can opt out of emails at any time.

Are you already a Medicare member?

The best way to reach us is to call the number on the back of your Blue Cross ID card or on your explanation of benefits statement. If you don't have either handy, find your plan below to learn how to contact us.

Did you buy your own insurance?
Medicare Plus BlueSM PPO Medicare Plus Blue PPO
Member Service Inquiry department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Call 1-877-241-2583
TTY users call 711

Representatives are available from 8 a.m. to
9 p.m. Monday through Friday

Weekend hours Oct. 1 through March 31.

Our automated telephone system is available 24 hours a day.
BCN AdvantageSM HMO-POS and HMO Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767		 Call 1-800-450-3680
TTY users call 711

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31.
Prescription BlueSM PDP Medicare Prescription Blue PDP
Member Service Inquiry department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Call 1-800-565-1770
TTY users call 711

Representatives are available from 8 a.m. to
9 p.m. Monday through Friday


Weekend hours Oct. 1 through March 31.
Our automated telephone system is available 24 hours a day.
MyBlueSM Medigap Blue Care Network
P.O. Box 5184
Southfield, MI 48086-5184

Call 1-800-662-6667
TTY users call 711

8 a.m. to 5:30 p.m.
Monday through Friday
LegacySM Medigap and Blue Cross® Medicare Supplement plan Medigap Servicing
Blue Cross Blue Shield of Michigan
P.O. Box 32626
Detroit, MI 48232-0626		 Call 1-888-216-4858
TTY users call 711

8 a.m. to 5 p.m.
Monday through Friday

Are you a member of one of these groups?

You can find contact information specific to your plan on these websites:

Do you get insurance through your employer?
Medicare Plus Blue Group PPO Medicare Plus Blue Group PPO
Member Service Inquiry department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998		 Call 1-866-684-8216
TTY users call 711

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31
BCN Advantage HMO-POS and HMO

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767		 Call 1-800-450-3680
TTY users call 711

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31
Do you need to order prescription drugs?
Express Scripts® Home Delivery Pharmacy
www.express-scripts.com

HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week

PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

PDP members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week
Walgreens Mail Service Customer Care Center
www.walgreens.com/mailservice		 Call 1-866-877-2392
TTY users 1-800-573-1833
24 hours a day, seven days a week
Do you need help finding durable medical equipment?
PPO members Call 1-877-241-2583
TTY users call 711

8 a.m. to 8 p.m.
Monday through Friday


Weekend hours Oct. 1 through March 31.
HMO members looking for Northwood providers
 Call 1-800-667-8496
TTY users call 711

8:30 a.m. to 5 p.m.
Monday through Friday


Weekend hours Oct. 1 through March 31.
Do you need to file a complaint or report suspected fraud?
Privacy complaint line Call 1-800-552-8278
TTY users call 711
Report suspected Medicare fraud
 Call 1-888-650-8136
TTY users call 711
Do you want more information about Medicare?
Medicare Helpline
www.medicare.gov		 Call 1-800-633-4227
TTY users call 1-877-486-2048
24 hours a day, seven days a week
Michigan Medicare & Medicaid Assistance Program
mmapinc.org
 Call 1-800-803-7174
TTY users call 711
Social Security Administration
www.socialsecurity.gov

Call 1-800-772-1213
TTY users call 1-800-325-0778 

Looking for something else?

You can find more websites, phone numbers and other Medicare information in our Make the Most of Medicare brochure (PDF).